Garbage in, garbage out: why hotel data will make or break AI
Dylan Cole interviews Charlie Osmond about how data quality will determine hotel success in AI-driven booking journeys.
Dylan Cole in conversation with Charlie Osmond
Podcasts
From Culture to Contactless: How Alliants Is Transforming Hospitality
Alliants executives discuss building a people-first tech culture that automates routine tasks while empowering staff to deliver exceptional guest service.
Tristan Gadsby in conversation with Gareth Fraser
Not Done Weekly - Vibe Coding 101 for Hotels
Choice Hotels CEO Pat Pacious discusses AI adoption, extended stay growth, and economy segment recovery trends in hospitality operations.
Sloan Dean, CEO Emeritus, Not Done with Sloan Dean
Why staff thrive at The Headland Hotel
This Roundtable Roadshow podcast features The Headland Hotel's approach to staff development, with one employee who started at 14 and stayed throughout their career.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Revenue on the line: Why the voice channel matters more than ever
Hospitality leaders discuss treating phone calls as revenue opportunities rather than cost centers, using unified guest data to boost direct booking conversion.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Hoteliers' Voice - Whittlebury Park on profiling, personalisation and targeting the right market
Bradley Spillman discusses how Whittlebury Park uses data and digital tools to market three distinct business lines while expanding into new segments like families.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
NOT DONE Weekly - 5 Tenets I Live By as Delivered at Choice Hotels HQ
The former Remington CEO shares his five-tenet leadership framework delivered to Choice Hotels sales leaders, covering context, focus, continuous improvement, culture ownership, and systems-based goal achievement.
FTARW - The Secret Formula for Creating Financial Leadership in Your Hotel and Career
A hotel finance expert with four decades of experience uses AI to transform his writings into podcast discussions aimed at demystifying hotel financial management.
David Lund, The Hotel Financial Coach, David Lund
Recast: How technology is transforming hotel data security | with Matthijs Welle
Guest data is your hotel’s most valuable asset — and today’s attackers know it. That’s why this week on Hotel Moment, we revisit a conversation with Bryson Koehler, CEO of Revinate, and Matthijs Welle, CEO of Mews, to explain why data security is even more relevant in 2026.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
CEO of LARC, Ryan Meliker, on 2026 Outlook in a K-Shape Economy and the 22-Million Traveler Problem
LARC CEO discusses how income inequality creates divergent demand patterns between luxury and budget hotels, with 2026 World Cup adding complexity to market forecasting.
Ryan Meliker in conversation with Sloan Dean
David Kong, Former CEO of Best Western Hotels, talks Lessons and One "Failure"
Kong reflects on 17+ years leading Best Western's transformation and warns that scale and capital access will determine industry winners as AI reshapes operations.
David Kong in conversation with Sloan Dean
Leadership without limits: Redefining career growth in hospitality
Revinate CMO Karen Stephens interviews Rachel Humphrey about non-linear career paths and women's leadership advancement in hospitality.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
From Revenue Manager to Venture Capitalist: How KJ is Bringing Innovation to the Whole Hospitality Ecosystem
Career profile explores transition from hotel operations role to investment, highlighting innovation focus across hospitality technology landscape.
Sloan Dean in conversation with Kurien Jacob
Craig Smith, CEO of Aimbridge Hospitality, on Leading through a Reset
Aimbridge CEO Craig Smith discusses scaling leadership from single-property management to multi-unit oversight and the consolidation opportunities in third-party hotel management.
Craig Smith in conversation with Sloan Dean
Markos Chaidemenos of Canaves Collection on Family Leadership, Nature, and Sustainability
Markos Chaidemenos explains how Canaves Collection balances family leadership, environmental restraint, and operational discipline to create distinctive luxury experiences on Santorini.
A Conversation with the CEO of Marriott International, Tony Capuano
Capuano discusses bifurcated consumer demand, AI as capacity creation for human connection, and multi-year tech replatforming across 260M+ Bonvoy members.
Anthony Capuano in conversation with Sloan Dean
Recast: Why regenerative tourism is the future of hospitality
Aradhana Khowala challenges the industry to move beyond sustainability to regenerative tourism that adds more value to destinations than it takes.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Mark Owens on Colliers International and the New Economics of Hotel Deals
Colliers' Owens discusses how Covid shifted investment focus to experiential destinations, while tighter capital markets require owners to balance performance recovery with higher financing costs.
Australia, 2026, and hospitality: What’s actually changing?
Dylan Cole and Nick Ellis explore how Australian hoteliers leverage guest data for direct bookings and on-property spend in a high-cost operating environment.
Dylan Cole, Managing Director EMEA, Revinate, Inc.
Namron Hospitality: Comfort, Design, and the Human Kind of Personalisation
Namron Hospitality did not start as a conventional hotel story. "I do not come from a background of hospitality," Yves Naman told Hospitality Net, tracing his path from business school in Canada to Mexico, where he fell in love with the country’s creativity and the way people host. "We were really amazed by the level of hospitality," he said, describing being cared for by Mexican friends "like last time I was taken care of like that was when I was born and my mother had me in her arms."