Q Hotels achieved nearly 40% uplift in incremental revenue by training front office staff to upsell systematically at check-in.
The podcast explores bridging the gap between guest data collection and actionable insights, examining how AI agents will transform travel booking and personalization.
Paradores integrates heritage authenticity with data-driven guest experience management, achieving an NPS near 65 while investing €300 million in modernization.
Kana Hotel Group's CEO discusses the strategy behind their $80 million dual-brand Embassy Suites and Tempo by Hilton development in Tennessee.
An industry veteran breaks down hotel financial management into digestible concepts using AI-generated podcast format to make accounting accessible to non-financial hospitality professionals.
Airbnb co-founder discusses how nature-based stays drive rural economic development and the platform's AI innovation strategy at ITB 2026.
Michael Grove will analyze the gap between hotel revenue growth and profit margins using global data, sharing strategies to optimize both metrics.
The report analyzed 2.8 billion emails and 4.3 million calls globally, revealing newsletters achieve 33.6% open rates and cart abandonment campaigns convert at 5-6%.
Features interviews with former Sonesta CDO Brian Quinn on declining hotel margins and Mews founder Richard Valtr on AI's impact on hospitality operations.
HOSPA panel discusses how aparthotels, lifestyle hotels, and challenger brands navigate rising compliance costs while maintaining profitability and guest focus.
Dylan Cole interviews Charlie Osmond about how data quality will determine hotel success in AI-driven booking journeys.
Alliants executives discuss building a people-first tech culture that automates routine tasks while empowering staff to deliver exceptional guest service.
Choice Hotels CEO Pat Pacious discusses AI adoption, extended stay growth, and economy segment recovery trends in hospitality operations.
This Roundtable Roadshow podcast features The Headland Hotel's approach to staff development, with one employee who started at 14 and stayed throughout their career.
Hospitality leaders discuss treating phone calls as revenue opportunities rather than cost centers, using unified guest data to boost direct booking conversion.
Bradley Spillman discusses how Whittlebury Park uses data and digital tools to market three distinct business lines while expanding into new segments like families.
The former Remington CEO shares his five-tenet leadership framework delivered to Choice Hotels sales leaders, covering context, focus, continuous improvement, culture ownership, and systems-based goal achievement.
A hotel finance expert with four decades of experience uses AI to transform his writings into podcast discussions aimed at demystifying hotel financial management.
Guest data is your hotel’s most valuable asset — and today’s attackers know it. That’s why this week on Hotel Moment, we revisit a conversation with Bryson Koehler, CEO of Revinate, and Matthijs Welle, CEO of Mews, to explain why data security is even more relevant in 2026.
LARC CEO discusses how income inequality creates divergent demand patterns between luxury and budget hotels, with 2026 World Cup adding complexity to market forecasting.