A mystery shopper study of 308 calls across 135 luxury hotels found 92% captured no guest contact details, exposing major direct booking losses through poor phone handling.
Basecamp Resorts founder Sky Mitchell shares her journey from being fired after 27 days to building a $600M hospitality brand, covering capital raising, team building, and sustainability.
Terence Ronson cross-examines AI warnings from Bill Gates and Pope Leo XIV alongside China's robot culture to assess what AI means for hospitality's workforce, ethics, and human-first identity.
Hospitality advisor Jason Edwards discusses tech implementation pitfalls, change management, hotel tech stack decisions, and what hotels risk losing operationally when they deflag from a brand.
Malcolm Hotel GM Andrew Shepherd shares how reading body language in the first 10 seconds, leveraging guest data, and investing in 154 staff housing units drives exceptional guest experiences.
A podcast-based reflection on hotel cross-selling argues that data quality and guest qualification matter more than offer volume, with guest profiles and selective automation enabling more meaningful interactions.
Barrel Aged Management's Ami Alexander shares how hotels can build iconic F&B concepts by leading with narrative, design intentionality, and destination-driven dining that earns guest loyalty.
A podcast episode covering countryside resort strategy, including event management, AI-driven guest messaging, upselling best practices, and spa revenue capture for UK country house hotels.
Preferred Travel Group CEO Lindsey Ueberroth joins Revinate's Hotel Moment podcast to discuss why authentic, personality-driven independent hotels are outcompeting branded chains.
A roundtable podcast covering staff wellbeing, career development, and regional collaboration in Kent hospitality, featuring voices from Champneys Eastwell Manor, HOSPA, and Hospitality Action.
Aethos CEO Lily Wecker joins Revinate's Hotel Moment podcast to discuss how luxury is shifting from exclusivity to emotional connection, with over half of Aethos guests under 40.
A short opinion piece argues that hotel turnarounds succeed not through refurbishment but through strategic clarity, using Kings Court Hotel's community-focused repositioning as a practical example.
Kings Court Hotel owner Harpreet Singh shares how he revived a struggling UK property by prioritising operational basics, a full team overhaul, and repositioning the hotel pub as a local destination.
Bridgeton's Darshana Jariwala explains how a CPG-rooted "Center of Excellence" function bridges brand, product, and operations across a portfolio of boutique lifestyle hotels in New York and beyond.
Recorded at the Hoteliers' Voice Stratford-Upon-Avon roundtable, the episode features Celtic Collection, Kings Court Hotel, Oracle, and HOSPA on cloud migration, tech investment priorities, and future-ready hotel operations.
Cendyn webinar covers how AI assistants like ChatGPT and Gemini are reshaping hotel discovery, and what content strategies marketers can use to stay visible in AI-generated recommendations.
Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.
A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genuine hospitality.
Hospitality futurist Simone Puorto argues hotels suffer from tech overload and should prioritize fewer, better-connected systems over adding more software layers.
Dream Inn Santa Cruz's Director of Sales and Marketing shares how human-led reservations, pre-arrival outreach, and storytelling convert OTA visitors into direct bookers and build multi-generational guest loyalty.