Chatbots, Robotics & AI

Should service robots have rights?

From hotel room deliveries to cooking, the use of service robots — some containing human characteristics in terms of appearance and communication — has grown throughout the hospitality industry.

Penn State School of Hospitality Management

Penn State School of Hospitality Management

More in this category

Lodging Industry

More in this category

Chatbots, Robotics & AI

Should service robots have rights?

The IT Leaders AI Playbook and Toolkit

The IT Leaders AI Playbook and Toolkit

This IT Leaders AI Playbook is part of Pertlink’s ongoing series on the effective, practical deployment of AI in hospitality. It is written for hotel IT leaders responsible for maintaining operational stability, protecting the guest experience, and ...

Pertlink Limited

Pertlink Limited

More in this category

Information Technology

More in this category

Chatbots, Robotics & AI

The IT Leaders AI Playbook and Toolkit

The Front Office Manager AI Playbook and Toolkit

The Front Office Manager AI Playbook and Toolkit

The front office is where hospitality becomes human — and where pressure hits first.

Pertlink Limited

Pertlink Limited

More in this category

Chatbots, Robotics & AI

More in this category

Guest Experience

More in this category

The Front Office Manager AI Playbook and Toolkit

Hotel Architect AI Playbook and Toolkit

Hotel Architect AI Playbook and Toolkit

Because most hotel failures are not design failures — they are operational failures designed in early stages.

Pertlink Limited

Pertlink Limited

More in this category

Design and Architecture

More in this category

Chatbots, Robotics & AI

Hotel Architect AI Playbook and Toolkit

The Smart Office Manager AI Toolkit

The Smart Office Manager AI Toolkit

Today’s Office Manager sits at the operational core of the organisation — balancing people, processes, costs, and culture under constant pressure. Expectations keep rising, but time and resources do not. The Office Manager AI Toolkit was explicitly ...

Pertlink Limited

Pertlink Limited

More in this category

Travel Technology

More in this category

Chatbots, Robotics & AI

More in this category

Guest Experience

The Smart Office Manager AI Toolkit

The Concierge AI Playbook and Toolkit: Protecting the Art of Luxury Service

The Concierge AI Playbook and Toolkit: Protecting the Art of Luxury Service

Luxury hospitality has always been driven by human judgment, discretion, and anticipation. What has changed is the pressure on concierge and guest-service teams to deliver flawless, personalised service at speed and scale.

Pertlink Limited

Pertlink Limited

More in this category

Chatbots, Robotics & AI

More in this category

Guest Experience

The Concierge AI Playbook and Toolkit: Protecting the Art of Luxury Service

The AI Tech Sellers Toolkit - Selling AI To Hotels

The AI Tech Sellers Toolkit - Selling AI To Hotels

AI in hospitality isn’t a technology race — it’s a maturity game.

Pertlink Limited

Pertlink Limited

More in this category

Chatbots, Robotics & AI

The AI Tech Sellers Toolkit - Selling AI To Hotels

The Chief Engineer’s AI Playbook

The Chief Engineer’s AI Playbook

Artificial Intelligence is no longer optional in hospitality, yet effectively adopting it remains a challenge, especially for hands-on engineering leaders balancing cost pressures, staffing constraints, and uncompromising service expectations.

Pertlink Limited

Pertlink Limited

More in this category

Information Technology

More in this category

Chatbots, Robotics & AI

The Chief Engineer’s AI Playbook

Will AI Kill Your Brand? 8 Shifts to Build Winning Brands in the AI Era

Will AI kill your brand, or can it help you build a stronger one? In this webinar, Youri Sawerschel, Founder of Creative Supply, breaks down eight key shifts that are reshaping brand management in the AI era, from identity and storytelling to custom...

Creative Supply

Creative Supply

More in this category

Brand Marketing

More in this category

Chatbots, Robotics & AI

AI in Hospitality Is Not About Replacing People — It’s About Stabilising the Ones You Have

AI in Hospitality Is Not About Replacing People — It’s About Stabilising the Ones You Have

High staff turnover is one of hospitality’s most persistent — and most expensive — operational challenges. Yet it is still too often treated as an HR problem rather than a business risk.

Pertlink Limited

Pertlink Limited

More in this category

Human Resources

More in this category

Chatbots, Robotics & AI

AI in Hospitality Is Not About Replacing People — It’s About Stabilising the Ones You Have