Customers Don’t Care About the Details; They Care About the Destination
Opinion

Customers Don’t Care About the Details; They Care About the Destination

On a recent flight, the captain of the airplane announced over the PA system what time we would arrive at our destination. That would have been enough to make most people happy. However, he continued his announcement with a three-minute-plus speech....

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
29 March 2023Shepard Presentations, LLC.CRM & Loyalty
Customers Don’t Care About the Details; They Care About the Destination
Press Release

America’s Executives: Face-to-Face Meetings Grow Revenue

Face-to-face meetings and business travel creates measurable benefits for companies and organizations—from increased revenue to lasting and effective professional relationships.

U.S. Travel Association (USTA)
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MICE
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America’s Executives: Face-to-Face Meetings Grow Revenue29 March 2023U.S. Travel AssociationEvents & Conferences
America’s Executives: Face-to-Face Meetings Grow Revenue
Supplier News

Sertifi Releases Hospitality Survey, Discovering New Ways the Hospitality Industry Can Automate Processes

Sertifi, developers of a complete agreements platform designed for hospitality and travel companies, partnered with Women Leading Travel & Hospitality to survey over 100 hotels, venues, and travel advisors and evaluate how they’re finalizing agreeme...

Sertifi
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Property Technology
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Sertifi Releases Hospitality Survey, Discovering New Ways the Hospitality Industry Can Automate Processes29 March 2023SertifiProperty Technology
Sertifi Releases Hospitality Survey, Discovering New Ways the Hospitality Industry Can Automate Processes
Press Release

IHG to bring another voco hotel to Saudi Arabia as the brand gains momentum across the region

IHG® Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a management agreement with Jurmaz Hotels Company to bring a new voco hotel to the centre of Riyadh. The voco Hotel and Suites Riyadh North is set to ope...

IHG Hotels & Resorts
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voco hotels
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Hotel Openings
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IHG to bring another voco hotel to Saudi Arabia as the brand gains momentum across the region29 March 2023IHGHotel Openings
IHG to bring another voco hotel to Saudi Arabia as the brand gains momentum across the region
Opinion

The TikTok Generation Doesn’t Care About Your Loyalty Points

If it feels like the average age of a hotel guest keeps getting younger, it’s not just you. That shift is happening across the travel landscape. Back in 2020, Skift forecasted the impending Gen Z travel increase in their mega-trends report. And toda...

Jen Wong
Jen Wong
Founder and CEO, Laasie
Laasie
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Property Technology
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Lodging Industry
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Jen Wong
by Jen Wong
29 March 2023LaasieProperty Technology
Laasie
Recent Appointments
IHCL Marches Towards Achieving Sustainability Goals
Press Release

IHCL Marches Towards Achieving Sustainability Goals

Indian Hotels Company (IHCL), India’s largest hospitality company reiterated its commitment to drive its sustainability and social impact measures under Paathya. Rolled out a year ago, the comprehensive ESG+ framework of Paathya aims to create susta...

Indian Hotels Company Limited (IHCL)
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Events & Conferences
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Corporate Social Responsibility (CSR)
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IHCL Marches Towards Achieving Sustainability Goals29 March 2023IHCLEvents & Conferences
IHCL Marches Towards Achieving Sustainability Goals