Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create convenience.
Turning the page doesn't always assure a better result. After the worst performing year on record, the hotel industry was ready for 2021, but resigned to the fact that a new year doesn't mean things automatically get better.
"Innovation should come from moving from a room-centered view to a guest-centered one. Look at the full guest journey, since the person starts thinking about traveling (and therefore much earlier than the check-in date)."
Rosewood Hotel Group – Hong Kong, Hong Kong (SAR)
Travel Outlook Premium Hotel Call Center is expanding its alliance with Viceroy Hotels & Resorts, which offers personalized management of incoming voice calls for all 13 properties in the current Viceroy portfolio.
Ghost kitchens is one of the break-out trends facilitated by this pandemic and is now a part of the new wave of delivery-only restaurants. According to data from Euromonitor, this new industry could be worth $1 trillion within ten years.
The Set Hotels has been capturing the hearts and minds of guests since the Conservatorium in Amsterdam first opened its doors in 2011. By 2018, it had grown to three iconic European hotels with the addition of Café Royal in London and the Lutetia in Paris.
Global hiring activity witnessed a momentous 2020 with significant changes throughout the year. The pharma and retail sectors saw pronounced hiring, and the active job index for these industries surpassed pre-COVID-19 levels in 2021 - notably with a dip in 2020.
For most of us it has been an age since we hopped on a plane to go to a meeting. It's still hard to fathom that a whole year has passed since the COVID pandemic hit us. Local restrictions, health and safety, and quarantine measures are not making it easy for us to get back to travel anytime soon.
"Best Practices of showing Tourist Accommodation sustainability on-line Sustainability is complex. Communicating it well requires storytelling. My thoughts for OTAs, NTO, and Regional tourism is:On-site Search engine tools: Tourism sites and OTAs must offer adequate criteria to enable potential guests to select tourist accommodation by factors most of interest to guests, such as plastic-free, chemical-free, renewable energy, and community projects."
Rosewood Hotel Group – Hong Kong, Hong Kong (SAR)
Radisson Hotel Group today announced Radisson Individuals, the company's newest addition to a dynamic portfolio of brands, has arrived in the Americas. Radisson Individuals offers independent hotels, along with local and regional hotel chains, the opportunity to benefit from Radisson Hotel Group's international awareness and experience with the freedom to maintain their individual uniqueness and identity.
Radisson Hotel Group looks ahead to 2021 with 30 planned hotel openings or 5,000 rooms across EMEA, building on the Group's 40+ signings announced in 2020. The Group's 2020 expansion included the introduction of the Radisson Individuals brand and the announcement of ambitious plans to double its portfolio of Serviced Apartments by 2025.
COVID-19 has and continues to put many strains on the tourism sector, which came to a near standstill in 2020. As professionals and international associations are preparing themselves to restart and recover, they have a exceptional opportunity to rethink the role of tourism and rebuild a better, healthier and more resilient industry.
