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Say This, Not That: Find a Better Way to Deliver "No"

By Jana Love - President/CEO at ProSolutions

When dealing with customers, you can clearly convey "no" without ever having to say the word. For example, instead of "no, we don't have that," try saying, "I certainly see how that would be useful and helpful, but I'm afraid we don't have that at this time," or "While we don't currently have what you are looking for, we appreciate knowing what you want so that we can continue to improve our service.

This might be the creepiest motel in the world

worldPublished July 26, 2017 PLAYINGFour of the most haunted hotels in the USLegend has it that the victims of a mysterious plague haunt this lonely motel in the middle of Nevada. But that's not even the creepiest thing about it.