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Hotel Technology During Crises, Does it innovate?

Last year I participated in the research and illustration of the last 100 years of hotel technology in our series "The History of Hotel & Travel Technology" (read article). In many cases, we've seen hotel distribution and technology change during or after a global crisis.

Hotel Technology During Crises, Does it innovate?

View by Carson Booth

"It is very apparent that a sizable consumer behavior shift towards contactless/mobile-first guest experiences has accelerated as a result of the pandemic. Airlines, banking, and nearly all industries have already embraced these shifts, however, the hotel industry has significantly trailed in adopting a mobile-first self-service strategy - some of this is due to archaic rules about identification, whereas most of this is due to archaic beliefs that guests only arrive in the afternoon and leave in the morning."

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