Last year I participated in the research and illustration of the last 100 years of hotel technology in our series "The History of Hotel & Travel Technology" (read article). In many cases, we've seen hotel distribution and technology change during or after a global crisis.
Hospitality industry veterans Chris Manley, formerly with Stonebridge Companies, and Jeff Blackman, founder and president of Bedford Lodging, have launched hotel management company Five Senses Hospitality Management™.
"There are many questions yet to be answered about the future of travel in a post-pandemic world, but one thing that seems quite clear is the growing consumer focus on sustainability and responsibility."
The Ryder Hotel – Charleston, South Carolina, United States
Europe's largest hotel chain Accor has said that it plans to pay for all of its employees to be vaccinated by late summer as it tries to recover its business amid ongoing national lockdowns. "We are not going to wait for government.
InterContinental Hotels Group, owner of the Holiday Inn and Crowne Plaza brands, has warned that the difficulties of the "most challenging year" in its history have stretched into 2021 as new strains of coronavirus force countries to close borders and limit travel.
The official association to the world's verified and authenticated boutique hotels and businesses, BLLA (the Boutique Lifestyle Leaders Association), is proud to announce their inaugural list of leaders who make up what the group calls the 'boutique lifestyle.
Accor has set its ALL loyalty program as one of the business's strategic focuses for 2021.
- Inn-Flow, a hotel-specific software company, announced today the launch of Labor Management 2.0, its new and improved tool designed to create easy solutions for complex hotel challenges. While more than 15,000 individual users around the world have implemented Inn-Flow's original management tool, Labor Management 2.
Bartech, the leader in automatic minibar solutions for the global hospitality industry, has refined its extensive line of minibar and in-room point-of-sale (POS) solutions to meet the unique operational challenges and technology needs of a variety of property types and room configurations.
Shouldn't lots of choices be good for customers? If you ask most people whether they like having a choice, the answer will be yes. How can options possibly be a bad thing? Anyone who has worked in hotel marketing has, at one time or another, been asked to fit numerous offers into one email.
"It is very apparent that a sizable consumer behavior shift towards contactless/mobile-first guest experiences has accelerated as a result of the pandemic. Airlines, banking, and nearly all industries have already embraced these shifts, however, the hotel industry has significantly trailed in adopting a mobile-first self-service strategy - some of this is due to archaic rules about identification, whereas most of this is due to archaic beliefs that guests only arrive in the afternoon and leave in the morning."
Louvre Hotels Group – Paris, France
Remote work and learning are giving those fortunate enough to be able to work from home greater freedom to choose when they travel. According to our new travel trends report, one quarter of Americans would consider traveling during off-peak times of the year or the week.
