AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now
Opinion

AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now

This article summarizes key findings from Accenture’s recent report, "Me, my brand and AI: The new world of consumer engagement - Building resilient relationships between consumers, brands and AI in times of uncertainty." The research surveyed over ...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Consumer Trends
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Chatbots, Robotics & AI
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Henri Roelings
by Henri Roelings
29 December 2025Hospitality NetConsumer Trends
AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now
The 2025 Zeitgeist of the Hotel Industry
Opinion

The 2025 Zeitgeist of the Hotel Industry

Every year, I do the same slightly obsessive exercise: I take the most viewed headlines, strip them of opinion, and look at them as data. This year’s dataset was broader than usual, over 150 of the most-read headlines from 10 Minutes Hotel News, Hos...

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Finance
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Sales & Marketing
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Information Technology
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Lodging Industry
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Martin Soler
by Martin Soler
26 December 2025Soler & AssociatesFinance
The 2025 Zeitgeist of the Hotel Industry
Blending Digital Tools With Personalized Service to Elevate the Guest Experience
Opinion

Blending Digital Tools With Personalized Service to Elevate the Guest Experience

In today’s landscape, where shifting guest expectations for a blended balance of autonomy and connection and advancing technology and digital concierge tools continue to influence the evolution of the hospitality sector, the question is no longer wh...

Sid Ramani
Sid Ramani
Area General Manager of Hyatt Regency Irvine
Hyatt
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Hyatt Regency
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Sales & Marketing
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Guest Experience
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Sid Ramani
by Sid Ramani
26 December 2025HyattSales & Marketing
Blending Digital Tools With Personalized Service to Elevate the Guest Experience
Winning over OTA guests with trust and convenience in the website and CRM
Opinion

Winning over OTA guests with trust and convenience in the website and CRM

By its very name, mastery implies a consummate passion for perfecting one’s craft through a combination of keen observation and in-the-field practice. It’s a process, and when it comes to maximizing direct bookings this means you must be ever vigila...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
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Sales & Marketing
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Digital Marketing
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Adam Mogelonsky
by Adam Mogelonsky
23 December 2025Sales & Marketing
Winning over OTA guests with trust and convenience in the website and CRM
Elevating the All-Inclusive Model
Opinion

Elevating the All-Inclusive Model

The history of all-inclusive travel dates back nearly 100 years: Holiday camps in the U.K. pioneered the idea in the 1930s, and in 1950, the first “modern” resort utilizing the approach opened in Spain (it was a destination with tents and straw huts...

Arturo López Nieto
Arturo López Nieto
Vice President of Sales & Marketing, The Villa Group
The Villa Group
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Leisure Travel
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Lodging Industry
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Arturo López Nieto
by Arturo López Nieto
22 December 2025The Villa GroupLeisure Travel
Elevating the All-Inclusive Model