The Unseen Anchor: Why Discipline, Not Just Dollars, Drives Successful Tech Strategy in Hospitality

In the dynamic world of hospitality, the oft heard cry of “new technology” often rings loud and clear. Companies eagerly invest, chasing the promise of innovation, efficiency, and a competitive edge. Yet, all too often, these ambitious tech programs...

Mark Fancourt

Co-Founder at TRAVHOTECH

TRAVHOTECH

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Information Technology

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Travel Technology

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Opinion

From Data Chaos to Intelligent Strategy: How AI & Human Insight Are Redefining Revenue Leadership

Have you ever found yourself buried under a mountain of spreadsheets at midnight, still trying to close your weekly forecast? You’re not alone.

Harshinder Chadha

Data Scientist & Machine Learning Engineer at LodgIQ

LodgIQ™

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Revenue Management

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Travel Technology

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Lodging Industry

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Chatbots, Robotics & AI

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Opinion

AI’s new gatekeepers: How Booking.com and Expedia are hijacking the future of travel

Just days into OpenAI’s new app marketplace, Booking.com and Expedia have seized a commanding lead. They’re not just experimenting with artificial intelligence (AI). They’re embedding themselves directly into the core of how travelers search, discov...

Brad Brewer

Chief AI Offcer

Agentic Hospitality

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Travel Technology

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Online Travel Agencies (OTA)

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Chatbots, Robotics & AI

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Opinion

Adaptability over lock-in: reimagining the role of technology in Africa

There remains an uncomfortable truth about technology investment – rigidity costs more than it saves. All-in-one systems, long-term vendor dependencies and software lock-ins are giving way to a new reality where success rests on how rapidly an organ...

Mandla Mbonambi

CEO of Africonology

Africonology Solutions

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Information Technology

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Travel Technology

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Opinion

What Type of Business Do You Want to Run? The Choice Between Cohesive and Disconnected Hospitality

The hospitality industry is continually presented with the alluring, yet often ambiguously defined, promise of “all-in-one” technology platforms. This term of reference for ‘all-in-one‘ can mean so many things and are highly topical to the specific ...

Mark Fancourt

Co-Founder at TRAVHOTECH

TRAVHOTECH

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Human Resources

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Information Technology

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Travel Technology

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Opinion

Smooth operations: why the next wave of hotel tech is invisible

Technology shouldn’t get in the way of hospitality. It should make it effortless. That’s the thinking behind the Mews Summer Release, fittingly named Smooth Operations. It’s designed to create more fluid, connected experiences for both guests and te...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Travel Technology

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Innovation

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Guest Experience

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Opinion

Triptease Date Boost: Automatically focus marketing on your priority dates

Every hotelier knows the frustration of hard-to-fill dates, whether they be midweek lulls or seasonal dips. That’s why we’ve built Triptease Date Boost, our new feature that gives you more control over your priority dates and helps you fill more roo...

Genevieve Horchler

Product Marketing Manager

Triptease

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Revenue Management

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Travel Technology

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Advertising

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Innovation

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Opinion

Short guide to CCUS technologies: How carbon tracking helps

Thirty years of ambitious targets. One disappointing truth: carbon capture was supposed to save us by now, and we have only managed to reach 50 million tonnes of global CO2 storage per year with where we needed to be at 1 billion tonnes by 2030.

Ivan Verkalets

СTO & Co-Founder at COAX

COAX

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Environment & Sustainability

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Travel Technology

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Opinion

Self-Service: Convenience or Just Passing the Stress?

I just got back from an international trip to drop off my son to boarding school. Self-check-in / self-service is everywhere. Travel, retail, hospitality, the “check yourself in, manage it yourself” model is spreading. On paper, it’s efficient. In p...

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Information Technology

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Property Technology

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Travel Technology

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Chatbots, Robotics & AI

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Opinion

How hoteliers can create connections that drive revenue in an AI-driven world

Thanks to GenAI tools such as ChatGPT and Gemini, building a travel itinerary is easier than ever. Rather than spending hours on research, a potential traveler can type in a few prompts, say, planning an Italian vacation focused on the best restaura...

Noreen Henry

Chief Revenue Officer, Sojern, HSMAI Foundation Board Member

Sojern

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Travel Technology

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Email marketing

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Digital Marketing

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Chatbots, Robotics & AI

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