Reservations Reconfirmation Calls Present Opportunities To Build The Brand, Upsell, and Cross-Sell
Opinion

Reservations Reconfirmation Calls Present Opportunities To Build The Brand, Upsell, and Cross-Sell

As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still call the hote...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Education & Professional Development
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Doug Kennedy
by Doug Kennedy
21 November 2025Kennedy Training Network (KTN)Lodging Industry
Reservations Reconfirmation Calls Present Opportunities To Build The Brand, Upsell, and Cross-Sell
From Data Chaos to Intelligent Strategy: How AI & Human Insight Are Redefining Revenue Leadership
Opinion

From Data Chaos to Intelligent Strategy: How AI & Human Insight Are Redefining Revenue Leadership

Have you ever found yourself buried under a mountain of spreadsheets at midnight, still trying to close your weekly forecast? You’re not alone.

Harshinder Chadha
Harshinder Chadha
Data Scientist & Machine Learning Engineer at LodgIQ
LodgIQ™
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Revenue Management
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Travel Technology
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Lodging Industry
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Chatbots, Robotics & AI
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Harshinder Chadha
by Harshinder Chadha
17 November 2025LodgIQ™Lodging Industry
From Data Chaos to Intelligent Strategy: How AI & Human Insight Are Redefining Revenue Leadership
The Great Hotel Sales Divide: System-First or Proposal-First — Which One Are You?
Opinion

The Great Hotel Sales Divide: System-First or Proposal-First — Which One Are You?

In hotel groups and event sales, timing is everything. The moment a lead comes in, whether from a meeting planner’s RFP, a trade show connection, or a casual inquiry, the clock starts ticking. The speed, accuracy, and professionalism of the initial ...

Mike Pavicich
Mike Pavicich
Director, Global Sales at SalesAndCatering.com, LLC
SalesAndCatering.com, LLC
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MICE
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Lodging Industry
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Mike Pavicich
by Mike Pavicich
14 November 2025SalesAndCatering.com, LLCLodging Industry
The Great Hotel Sales Divide: System-First or Proposal-First — Which One Are You?
We fixed the transient problem. Now it’s time to fix group.
Opinion

We fixed the transient problem. Now it’s time to fix group.

Hoteliers have mastered the art of direct bookings; sophisticated marketing automation, optimized booking engines, and data-driven website design have helped shift share away from OTAs and reclaim control over the guest relationship.

Thomas McDermott
Thomas McDermott
CMO at Tambourine
Tambourine
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Sales & Marketing
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MICE
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Lodging Industry
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Thomas McDermott
by Thomas McDermott
13 November 2025TambourineLodging Industry
We fixed the transient problem. Now it’s time to fix group.
All-in-One PMS: The Gift that Keeps On Giving
Opinion

All-in-One PMS: The Gift that Keeps On Giving

As we move toward 2026, the conversation around property-management systems (PMS) has evolved from functionality to philosophy. No longer is it enough for a PMS to handle check-ins, manage housekeeping, or reconcile payments. Today, the system at th...

Lisa Jane Wheaton
Lisa Jane Wheaton
Senior Project Strategist at Maestro PMS
Maestro
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Innovation
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Guest Experience
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Lisa Jane Wheaton
by Lisa Jane Wheaton
13 November 2025MaestroLodging Industry
All-in-One PMS: The Gift that Keeps On Giving
Why Automation is the Ally of Hotel Staff, and Not Their Replacement
Opinion

Why Automation is the Ally of Hotel Staff, and Not Their Replacement

Hotels across regions are under pressure to operate efficiently despite persistent labor shortages, cost inflation, and global instability. In the US, political tensions, evolving immigration policies, and a slowdown in international tourism have ad...

Stephen Burke
Stephen Burke
Founder and CEO, Robosize ME
Robosize ME
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Real Estate & Investment
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Chatbots, Robotics & AI
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Stephen Burke
by Stephen Burke
12 November 2025Robosize MELodging Industry
Why Automation is the Ally of Hotel Staff, and Not Their Replacement
The End of Traditional Revenue Management: Welcome to Profit Optimization
Opinion

The End of Traditional Revenue Management: Welcome to Profit Optimization

Have you ever wondered why, despite all your efforts to tweak room rates and chase occupancy, your bottom line still feels stuck?

Samuel Johnson
Samuel Johnson
Director of Operations & Customer Success @LodgIQ
LodgIQ™
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Revenue Management
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Markets & Performance
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Chatbots, Robotics & AI
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Samuel Johnson
by Samuel Johnson
10 November 2025LodgIQ™Lodging Industry
The End of Traditional Revenue Management: Welcome to Profit Optimization
Luxury Starts Within: People Who Make Hospitality Shine
Opinion

Luxury Starts Within: People Who Make Hospitality Shine

I recently attended the Beyond Luxury Awards at the Fairmont La Hacienda Costa del Sol which we had sponsored, the event brought together luxury hoteliers from across Spain. Over good food and conversations, something struck me: there was barely any...

Julia Valencoso
Julia Valencoso
Senior Marketing Manager, Europe, Africa, UK and Ireland, Shiji Group
Shiji
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Events & Conferences
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Lodging Industry
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Luxury Travel
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Julia Valencoso
by Julia Valencoso
7 November 2025ShijiLodging Industry
Luxury Starts Within: People Who Make Hospitality Shine
AI in Hospitality: Transforming Service Experience and Efficiency
Opinion

AI in Hospitality: Transforming Service Experience and Efficiency

Artificial Intelligence (AI) has been significantly reshaping the hospitality industry over the past decade. From luxury hotels to fast food joints, AI tools are affecting how services are delivered and how operations are run, ultimately having an e...

Ronald Sone
Ronald Sone
Research Assistant at EHL Hospitality Business School
EHL
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Information Technology
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Ronald Sone
by Ronald Sone
6 November 2025EHLLodging Industry
AI in Hospitality: Transforming Service Experience and Efficiency