What Happens When There Are Two Trillion Fake Hotel Reviews? A Strong Brand Reigns Supreme

TripAdvisor recently announced that it blocked a record two million fake reviews in 2023, a massive 50% increase from 2022. While this creates another uphill battle in an oversaturated industry where hoteliers struggle to cut through the exponential...

Nick Slavin

CEO and Co-Founder at Curacity

Curacity

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Sales & Marketing

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Lodging Industry

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Opinion

Luxury hotels and a ‘sense of place’: The branding imperative

‘Sense of place’ has long been a buzz phrase. Linked to a range of disciplines from urban planning to sociology, nowadays it is increasingly being used in the hospitality industry. It captures the physical aspects, culture and history of a place, as...

Suzanne Godfrey

Consultant and lecturer in luxury and luxury hospitality

EHL

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Lodging Industry

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Opinion

Global Trends and Local Experiences: The Role of Specialized PMS in Luxury Hospitality

In my role as Senior Vice President at Shiji Group, I lead our efforts across the vibrant markets of Asia Pacific & Middle East, drawing extensively on my previous experiences at Oracle and Micros Fidelio. This position, enriched by over twenty year...

Nikkie Randhawa-Singh

Senior Vice President- Asia Pacific & Middle East at Shiji Group

Shiji

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Information Technology

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Lodging Industry

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Guest Experience

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Luxury Travel

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Opinion

Will AI Replace Hotel Revenue Managers? Answering the Million Dollar Question

Never in human history have we had access to as much data as we do today. In recent years, the tools and strategies we use to process and understand insights derived from this data have become one of the hottest commodities – and with good reason. O...

Andrew Rubinacci

Chief Advisory Officer of FLYR for Hospitality

FLYR (formerly Pace Revenue)

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Revenue Management

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Lodging Industry

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Innovation

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Chatbots, Robotics & AI

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Opinion

Choosing the right hospitality suite – a changing landscape

Over the last couple of decades, hoteliers have been faced with two main options when upgrading hospitality management software: Acquire new point solutions that address specific challenges or adopt an integrated platform that manages multiple funct...

Joe Vargas

SVP & General Manager, Infor Hospitality

Infor

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Property Technology

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Lodging Industry

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Innovation

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Guest Experience

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Opinion

On-the-Go and In-the-Know: Why Mobile Procure-to-Pay is the Key to Gaining a Competitive Advantage in Hospitality

Effective procurement departments have a significant positive impact on hotel performance. To endure persistent industry challenges—such as price volatility, tight profit margins, evolving guest preferences, and labour shortages—hoteliers must fine-...

Johannes Vocke

Chief Financial Officer

FutureLog AG

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Finance

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Information Technology

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Lodging Industry

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Innovation

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Opinion

Tourism Tidbits: Travel Ethical Review

It is not an exaggeration to state that the twenty-first century’s third decade has been one of challenges both for the tourism industry and for nations around the world. Security and safety issues, mixed with issues around energy, ecology, and sust...

Peter Tarlow

President of Tourism and More

Tourism and More

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Lodging Industry

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Opinion

Unlocking AI in Hospitality SMEs: Q&A with Ian Millar

Amidst the current discussions about AI’s transformative potential, there’s a common industry misconception that it primarily benefits large-scale hotels and enterprises, leaving smaller and medium-sized firms behind in the dark ages. To shed light ...

Beatrice Venturini

Hospitality Insights content editor at EHL Hospitality Business School

EHL

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Lodging Industry

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Chatbots, Robotics & AI

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Opinion

5 Keys to a Restaurant Opening with Opening Checklist and Budget

The restaurant business is a juggling act: exciting, social, you learn new things every day and you get instant gratification daily. Proper planning in the pre-opening phase can ensure long-term success.

Fred Neuville

Chef, Restaurateur, Operations

Cayuga Hospitality Consultants

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Food & Beverage

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Lodging Industry

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Opinion

How to choose the right hospitality software for your tech stack

Guests checking in and out. Rooms being prepared by capable hotel staff. Special requests and room service orders coming in from guests via text and phone calls. A reservations team chatting with potential customers to secure new bookings.

Karen Stephens

Chief Revenue Officer at Revinate

Revinate, Inc.

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Revenue Management

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Lodging Industry

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Big Data

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Guest Experience

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