Rethinking hotel loyalty: from points to personalization

For decades, loyalty in hospitality has been defined by points, perks and predictable upgrades. But what does loyalty actually mean today – and what should it mean in the future?

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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CRM & Loyalty

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Innovation

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Guest Experience

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Opinion

Forget the AI Hype. New Report Shows How Real Independent Hotels Are Using AI and What’s Actually Working

Artificial intelligence is everywhere in hospitality headlines right now. Promises of robot concierges, self-learning revenue systems, and smart room everything dominate the conversation. But while the industry debates what’s possible, a quiet shift...

Bobby Marhamat

CEO

TakeUp

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Property Technology

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Revenue Management

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Boutique & Lifestyle

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Chatbots, Robotics & AI

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Opinion

Speed to Value: How Hotel Companies Can Fast-Track Seamless Property Management System Migrations

Time is money, especially in hospitality. When it comes to deploying new technology, speed can be the difference between staying under budget and gaining a real competitive edge. With rising operating costs, hoteliers are turning to technology to li...

Priya Rajamani

VP of Implementation & Support at Stayntouch

Stayntouch

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Information Technology

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Property Technology

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Lodging Industry

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Opinion

Five ways to use AI in your hotel’s day-to-day operations

Oh great, another article about AI.

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Innovation

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

Modernizing the Philippines’ hotel industry: How cloud is driving the change

As the hospitality landscape in the Philippines continues to evolve, an increasing number of hotels, particularly domestic groups, are recognizing the imperative to modernize their operations. The shift towards enterprise-grade and stable cloud-base...

Sudip Nair

Assistant Vice President - Enterprise Sales (Asia Pacific)

Hotelogix

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Property Technology

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Lodging Industry

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Markets & Performance

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Innovation

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Opinion

What Makes Smart Controls the Secret to Memorable Hotel Experiences?

In the competitive landscape of modern hospitality, hotels are not merely selling a place to sleep; they are selling an experience, a memory, a story. For decades, hotel design has relied on static elements—décor, furniture, art—to set a scene. But ...

Fabio Zaniboni

Founder and CEO, BubblyNet

BubblyNet

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Property Technology

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Design and Architecture

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Guest Experience

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Opinion

How hotels can beat the front desk queue problem

If you’ve ever stood in line at a hotel reception, you know how quickly excitement can turn into frustration. Guests arrive with bags, families and expectations – but a slow-moving queue at check-in is often the first impression they get. For hoteli...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Innovation

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Housekeeping

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Opinion

How to maximize hotel revenue: key learnings form a revenue manager

Revenue management has always been central to hotel performance, but it’s no longer just about ADR and RevPAR. The most innovative hoteliers are shifting their focus toward metrics that capture the whole guest experience – and the revenue it generat...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Revenue Management

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Innovation

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Guest Experience

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Opinion

Self-Service: Convenience or Just Passing the Stress?

I just got back from an international trip to drop off my son to boarding school. Self-check-in / self-service is everywhere. Travel, retail, hospitality, the “check yourself in, manage it yourself” model is spreading. On paper, it’s efficient. In p...

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Information Technology

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Property Technology

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Travel Technology

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Chatbots, Robotics & AI

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Opinion

Building Clean Data Foundations for AI in Hospitality

This article concludes Hospitality Net’s Thematics campaign with Shiji Group on Single Provider for Seamless Data. Throughout the series we have examined how integrated systems can transform hotel operations and the guest journey. For this final edi...

Henri Roelings

Founder, Hospitality Net

Hospitality Net

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Information Technology

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Property Technology

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Big Data

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Chatbots, Robotics & AI

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