The Friction Guests Never Tell You About but Always Punish Your Hotel

Guests used to tell us when something went wrong. They complained at the desk. They called from the room. They filled out comment cards with neat handwriting and detailed grievances. Even if the stay was less than perfect, they gave the hotel a fair...

Are Morch

Digital Transformation Coach for Hotels

Are Morch, Digital Transformation Coach

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Property Technology

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

Forecasts are Falling: It’s Time to Look Inward and Refine Your 2026 Plan

The final U.S. hotel performance forecast of 2025 is in – and it’s not the news many hoped for. According to the latest from CoStar and Tourism Economics, both 2025 and 2026 projections have again been downgraded across occupancy, ADR, and RevPAR, s...

Rob Lawrence

CEO

Otelier

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Property Technology

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Revenue Management

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Finance & Accounting

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Big Data

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Opinion

The Great Hotel Sales Divide: System-First or Proposal-First — Which One Are You?

In hotel groups and event sales, timing is everything. The moment a lead comes in, whether from a meeting planner’s RFP, a trade show connection, or a casual inquiry, the clock starts ticking. The speed, accuracy, and professionalism of the initial ...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Sales & Marketing

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Property Technology

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MICE

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Lodging Industry

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Opinion

We fixed the transient problem. Now it’s time to fix group.

Hoteliers have mastered the art of direct bookings; sophisticated marketing automation, optimized booking engines, and data-driven website design have helped shift share away from OTAs and reclaim control over the guest relationship.

Thomas McDermott

CMO at Tambourine

Tambourine

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Sales & Marketing

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Property Technology

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MICE

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Lodging Industry

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Opinion

All-in-One PMS: The Gift that Keeps On Giving

As we move toward 2026, the conversation around property-management systems (PMS) has evolved from functionality to philosophy. No longer is it enough for a PMS to handle check-ins, manage housekeeping, or reconcile payments. Today, the system at th...

Lisa Jane Wheaton

Senior Project Strategist at Maestro PMS

Maestro

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Property Technology

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Lodging Industry

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Innovation

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Guest Experience

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Opinion

Why Automation is the Ally of Hotel Staff, and Not Their Replacement

Hotels across regions are under pressure to operate efficiently despite persistent labor shortages, cost inflation, and global instability. In the US, political tensions, evolving immigration policies, and a slowdown in international tourism have ad...

Stephen Burke

Founder and CEO, Robosize ME

Robosize ME

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Property Technology

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Lodging Industry

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Real Estate & Investment

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Chatbots, Robotics & AI

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Opinion

From Data Overload to Commercial Clarity: Why Hotels Need Smarter Decision Intelligence

Hotel revenue teams have access to more data than ever before — yet decision-making has never been harder.

Mayank Rastogi

Senior Vice President & GM, RateGain

RateGain Technologies Limited

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Property Technology

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Revenue Management

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Big Data

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Opinion

A lack of enterprise visibility is costing hotels loyalty and revenue

Hotel brands are currently struggling in the battle for guest loyalty, not because of poor service, but because of poor data visibility. Guests expect the same seamless, personalized experiences they receive from Amazon or Uber, yet most hotels aren...

Luis Segredo

CEO at Data Travel, LLC

HAPI

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Property Technology

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Opinion

From chatbots to workflows: how AI is finally solving hospitality’s biggest operational headaches

In the latest episode of Matt Talks, Mews CEO Matt Welle spoke with Jason Noronha, co-founder of D3x – an AI company built by hoteliers, for hoteliers. What began as a solution to a single operational pain point has evolved into a technology that pr...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Lodging Industry

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Innovation

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Chatbots, Robotics & AI

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Opinion

What hotels can learn from hostels: flexibility, tech adoption and the next generation of guests

Sometimes it’s useful to look to other industries to get inspiration for how to improve efficiency and experiences. Sometimes you don’t need to look so far.

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Innovation

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Guest Experience

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Hostels & Economy Lodging

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