From chatbots to workflows: how AI is finally solving hospitality’s biggest operational headaches

In the latest episode of Matt Talks, Mews CEO Matt Welle spoke with Jason Noronha, co-founder of D3x – an AI company built by hoteliers, for hoteliers. What began as a solution to a single operational pain point has evolved into a technology that pr...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Lodging Industry

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Innovation

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Chatbots, Robotics & AI

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Opinion

AI Buzzwords Decoded (for Hoteliers Who Just Want to Know What the Heck Is Going On)

If you’ve been anywhere near LinkedIn lately (including my profile), you’ve probably been hit by an alphabet soup of acronyms: AI, GenAI, AEO, GEO, MCP, A2A, and maybe even a mysterious “agentic something”.

Ira Vouk

Hospitality Technology and Revenue Management consultant

Ira Vouk Hospitality 2.0 Consulting

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Innovation

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Chatbots, Robotics & AI

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Opinion

Strategic Hospitality Workforce Redesign: Unlocking New Opportunities

The digital shelf has fundamentally reshaped how hospitality products are presented and sold, and this transformation extends far beyond just revenue channels; it presents an unparalleled opportunity to radically redesign our workforce and job roles...

Mark Fancourt

Co-Founder at TRAVHOTECH

TRAVHOTECH

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Human Resources

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Innovation

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Opinion

The Next Shift in AI Distribution: From MCP to A2A, and Why It Matters for Hotels

Over the past year, we’ve all been talking (and hearing) a lot about MCP, the Model Context Protocol. It’s the new standard introduced by Anthropic and now being adopted by OpenAI and Google — essentially a new, more intelligent way for AI models to...

Ira Vouk

Hospitality Technology and Revenue Management consultant

Ira Vouk Hospitality 2.0 Consulting

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Information Technology

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Innovation

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Chatbots, Robotics & AI

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Opinion

Designing Desire: Why Experience Curators Will Shape the Future

“Experience” is everywhere. It’s one of the most wildly overused terms in modern hospitality, used to describe everything from hair salons to hotel bedrooms. As a result, it’s easy for executives to feel lost when guests ask for “experience-led” tra...

Carly Pews

Media Strategist and Writer, Something New Creative Inc.

Something New Creative Inc.

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Innovation

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Guest Experience

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Opinion

What hotels can learn from hostels: flexibility, tech adoption and the next generation of guests

Sometimes it’s useful to look to other industries to get inspiration for how to improve efficiency and experiences. Sometimes you don’t need to look so far.

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Innovation

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Guest Experience

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Hostels & Economy Lodging

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Opinion

Creative Cities of Tomorrow: Redefining Why Hospitality Must Become a Platform for Culture, Community, and Connection to Create Change

The future of hospitality is not about beds and breakfasts. It is about building ecosystems where culture, creativity, and community flourish through in person connection. Increasingly, the world’s most compelling destinations are not defined by the...

Daisy Angus

Visionary Founder & Creator of Oshom Bali

Oshom Bali

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Environment & Sustainability

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Innovation

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Opinion

How to Survive AI in 2026: Ten Coordinates for the Future of Hospitality

To write about the future is, inevitably, to be wrong about the future. I have repeated this for years, and yet, it remains the truest sentence I know. The mistake, however, is not a failure of prediction but a form of knowledge. We now inhabit a “p...

Simone Puorto

Head of Emerging Trends and Strategic Innovation, Hospitality Net

Hospitality Net

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Innovation

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Chatbots, Robotics & AI

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Opinion

The Future of Hotel Branding: How AI is Powering a Design Revolution

Over the summer, a pink yacht docked off Marassi Marina in Egypt’s North Coast offering on-board beauty services by the Egyptian brand, Beauty 911 had appeared on my Instagram feed. I had no plans of going to Egypt but within minutes of seeing this ...

Sarah Jarnicki

Creator of BrandClave

BrandClave

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Brand Marketing

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Innovation

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Chatbots, Robotics & AI

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Opinion

Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection

As Chief Commercial Officer for Accor’s Premium, Midscale & Economy Division across the Middle East, Africa and Asia Pacific, Kerry Healy oversees some of the most diverse and fast-evolving hospitality markets in the world. In this exclusive intervi...

Henri Roelings

Founder, Hospitality Net

Hospitality Net

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CRM & Loyalty

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Innovation

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Guest Experience

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