CRM & Loyalty

Customer Experience Is Like Maintenance on Your Car

Customer Experience Is Like Maintenance on Your Car

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more t...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Customer Experience Is Like Maintenance on Your Car

CRM for Hotels: 6 Benefits to Unlock Group Sales Success

CRM for Hotels: 6 Benefits to Unlock Group Sales Success

CRM for hotels has become essential not only for connecting with guests but also for driving growth in hotel sales and catering. Many hotels currently operate with fragmented systems for managing customer information, including property management s...

Elizabeth Smith

Elizabeth Smith

Hotel Marketing Manager

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Property Technology

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CRM for Hotels: 6 Benefits to Unlock Group Sales Success

Elevating the Ordinary: How Pride Transforms Your Work

Elevating the Ordinary: How Pride Transforms Your Work

I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Elevating the Ordinary: How Pride Transforms Your Work

3 HyperCommerce Strategies for Faster Direct Bookings

3 HyperCommerce Strategies for Faster Direct Bookings

According to a study by the Max Planck Institute, Technical University of Berlin, Technical University of Denmark, and University College, the evolution of technology has shortened consumer attention spans by 33%, from 12 to 8 seconds since 2000.

Pedro Colaco

CEO at GuestCentric Systems

GuestCentric Systems

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Sales & Marketing

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Revenue Management

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Digital Marketing

3 HyperCommerce Strategies for Faster Direct Bookings

This Customer Could Ruin Your Business

This Customer Could Ruin Your Business

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

This Customer Could Ruin Your Business

Group Sales Technology: Ways It Can Transform Business for Your Hotel

Are you looking to transform your hotel with group sales technology? The hotel industry, marked by its fast pace and relentless demands, requires modern tools and efficiency to keep up. Every guest experience counts, and equipping your hotel with th...

Elizabeth Smith

Elizabeth Smith

Hotel Marketing Manager

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Property Technology

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Events & Conferences

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Business Travel

Tripleseat

“No” Is an Easy Answer

“No” Is an Easy Answer

If a customer asks you to do something you haven’t done before, “No” is an easy answer. Why? Because…

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

“No” Is an Easy Answer

Integrating the Right Hotel Technology to Drive More Group Business

Standing out and driving more business for your hotel requires more than just exceptional service and amenities; it necessitates leveraging the right hotel technology to enhance visibility, attract more customers, and close more deals. Tripleseat fo...

Elizabeth Smith

Elizabeth Smith

Hotel Marketing Manager

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Property Technology

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Business Travel

Tripleseat

We Work Hard to Make It Look Easy

We Work Hard to Make It Look Easy

My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do? Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

We Work Hard to Make It Look Easy

Suite dreams: Three areas for change for luxury hospitality in 2024

Luxury hospitality is booming once again. In the UK, luxury hotels are seeing a steep rise in room rates, with occupancy rising to 69% in 2023 compared to 62% the previous year as demand stays strong and travel increases.

Manfred Abraham

Manfred Abraham

CEO at Yonder Consulting

Yonder Consulting

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Information Technology

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Yonder Consulting