AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now
Opinion

AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now

This article summarizes key findings from Accenture’s recent report, "Me, my brand and AI: The new world of consumer engagement - Building resilient relationships between consumers, brands and AI in times of uncertainty." The research surveyed over ...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Consumer Trends
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Chatbots, Robotics & AI
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Henri Roelings
by Henri Roelings
29 December 2025Hospitality NetChatbots, Robotics & AI
AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now
AI in Travel: Building an AI-Integrated Guest Experience Across Travel Sectors
Opinion

AI in Travel: Building an AI-Integrated Guest Experience Across Travel Sectors

Too many choices. Too little patience. Travelers are overwhelmed, and operators are under pressure to deliver flawless experiences. AI in the travel industry is the game-changer positioned to rewrite the rules.

Emma Näpänkangas
Emma Näpänkangas
M.Sc. Student in Hospitality Management at EHL and Hospitality Strategy writer
EHL
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Travel Technology
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Innovation
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Chatbots, Robotics & AI
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Emma Näpänkangas
by Emma Näpänkangas
22 December 2025EHLChatbots, Robotics & AI
AI in Travel: Building an AI-Integrated Guest Experience Across Travel Sectors
The Silent Revolution: How Every Hotel Website is Becoming an Actionable Endpoint for AI
Opinion

The Silent Revolution: How Every Hotel Website is Becoming an Actionable Endpoint for AI

For decades, the web has been held together by a chaotic and brittle system of custom APIs. This fragmented landscape of bespoke integrations is more than just a developer headache; it is the primary bottleneck preventing the next generation of AI f...

Brad Brewer
Brad Brewer
Chief AI Officer, Agentic Hospitality, and Founder, Brewer Digital Marketing
Agentic Hospitality
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Lodging Industry
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Innovation
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Chatbots, Robotics & AI
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Guest Experience
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Brad Brewer
by Brad Brewer
17 December 2025Agentic HospitalityChatbots, Robotics & AI
The Silent Revolution: How Every Hotel Website is Becoming an Actionable Endpoint for AI
The future of housekeeping: strategies for smarter, faster hotel operations
Opinion

The future of housekeeping: strategies for smarter, faster hotel operations

Housekeeping has long been considered the backbone of hotel operations, but until recently, it was also the department most resistant to technological innovation. From paper checklists to walkie-talkies, hotel housekeeping has largely relied on manu...

Lauren Consiglio
Lauren Consiglio
Digital Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Innovation
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Chatbots, Robotics & AI
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Housekeeping
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Lauren Consiglio
by Lauren Consiglio
16 December 2025Mews Systems LtdChatbots, Robotics & AI
The future of housekeeping: strategies for smarter, faster hotel operations
Manual Hotel Workflows Cost You More Than You Think. How Leading Hotel Groups Found the Switch From Pain to Gain
Opinion

Manual Hotel Workflows Cost You More Than You Think. How Leading Hotel Groups Found the Switch From Pain to Gain

I bet you didn’t get into hospitality to chase spreadsheets. And yet, for years, I watched talented revenue managers, finance analysts and operations leaders spend hours each day on tasks so repetitive, so mind-numbing, they barely required human th...

Stephen Burke
Stephen Burke
Founder and CEO, Robosize ME
Robosize ME
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Lodging Industry
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Finance & Accounting
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Chatbots, Robotics & AI
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Stephen Burke
by Stephen Burke
16 December 2025Robosize MEChatbots, Robotics & AI
Manual Hotel Workflows Cost You More Than You Think. How Leading Hotel Groups Found the Switch From Pain to Gain
Opinion

Holiday Shopping 2025: More Spending, More Stress, More AI

Holiday shoppers are preparing to spend more this season, but there’s a catch. Accenture’s 19th Annual Holiday Shopping Survey reveals that much of this increased spending reflects higher prices, not higher confidence. The result is a stressed-out s...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Consumer Trends
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Chatbots, Robotics & AI
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Henri Roelings
by Henri Roelings
12 December 2025Hospitality NetChatbots, Robotics & AI
Hospitality Net
Opinion

The key tech trends expected to refine the guest journey in 2026

As we look toward 2026, the hospitality landscape is shifting from a period of digital adoption to one of digital refinement. The last few years were about acquiring tools; the next twelve months will be about making them speak to each other.

Gemma Hynes
Gemma Hynes
Client Services Director, Net Affinity
Net Affinity
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Chatbots, Robotics & AI
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Guest Experience
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Gemma Hynes
by Gemma Hynes
10 December 2025Net AffinityChatbots, Robotics & AI
Net Affinity
Opinion

AI’s Ridiculous Response to a Ridiculous Question

As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the other speakers, talk about AI and how you can’t always trust its responses.

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Chatbots, Robotics & AI
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Shep Hyken
by Shep Hyken
10 December 2025Shepard Presentations, LLC.Chatbots, Robotics & AI
Shepard Presentations, LLC.