From Data Wrangler to Commercial Strategist: Can AI Elevate the Revenue Manager’s Role?
Opinion

From Data Wrangler to Commercial Strategist: Can AI Elevate the Revenue Manager’s Role?

You could call it the Monday morning problem. You open your device and stare at the firehose of information: pick-up, pace, compset shifts, event calendars, rate reports, reviews, demand curves, flight data, and that’s before your first coffee. We’v...

Samuel Johnson
Samuel Johnson
Director of Operations & Customer Success, LodgIQ
LodgIQ™
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Revenue Management
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Lodging Industry
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Chatbots, Robotics & AI
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Content Marketing
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Samuel Johnson
by Samuel Johnson
3 February 2026LodgIQ™Chatbots, Robotics & AI
From Data Wrangler to Commercial Strategist: Can AI Elevate the Revenue Manager’s Role?
From Booking to Belonging: How AI is Redefining the Hotel Guest Experience
Opinion

From Booking to Belonging: How AI is Redefining the Hotel Guest Experience

For centuries, hospitality has been rooted in a simple but powerful principle: make people feel welcome, valued, and understood. From a handwritten note waiting in the guestroom to a concierge remembering a favorite table at dinner, the industry has...

John Paul Nichols
John Paul Nichols
President and CEO of Club Quarters Hotels
Club Quarters
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Sales & Marketing
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Chatbots, Robotics & AI
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Guest Experience
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John Paul Nichols
by John Paul Nichols
2 February 2026Club QuartersChatbots, Robotics & AI
From Booking to Belonging: How AI is Redefining the Hotel Guest Experience
The Hidden Cost of Inconsistency: Why Manual Workflows Are Holding Back Hotel Groups
Opinion

The Hidden Cost of Inconsistency: Why Manual Workflows Are Holding Back Hotel Groups

Let’s talk about a silent problem that’s costing hotel groups thousands of hours a year, and quietly strangling their ability to scale.

Linda Girrbach
Linda Girrbach
Co-Founder & Head of Hospitality Consulting, RobosizeMe
Robosize ME
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Human Resources
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Travel Technology
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Lodging Industry
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Chatbots, Robotics & AI
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Linda Girrbach
by Linda Girrbach
29 January 2026Robosize MEChatbots, Robotics & AI
The Hidden Cost of Inconsistency: Why Manual Workflows Are Holding Back Hotel Groups
AI Platforms are Coming for Booking’s Cake
Opinion

AI Platforms are Coming for Booking’s Cake

It’s been the recent talk of the industry. We’ve been sensing it for a while, and now it’s getting clearer: AI is slowly but surely disrupting online travel discovery, search and possibly booking. Markus Busch recently broke this down in one of the ...

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Sales & Marketing
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Online Travel Agencies (OTA)
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Innovation
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Chatbots, Robotics & AI
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Martin Soler
by Martin Soler
29 January 2026Soler & AssociatesChatbots, Robotics & AI
AI Platforms are Coming for Booking’s Cake
AI and the Next Wave of Hotel Technology
Opinion

AI and the Next Wave of Hotel Technology

Artificial Intelligence has transitioned from the future of technology into an actual key player in business decisions – and the hospitality industry has welcomed it. From dynamic pricing engines and chatbot concierges to predictive maintenance and ...

Alice Sherman
Alice Sherman
Executive Vice President & Managing Director, Americas
HVS
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Property Technology
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Chatbots, Robotics & AI
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Alice Sherman
by Alice Sherman
29 January 2026HVSChatbots, Robotics & AI
AI and the Next Wave of Hotel Technology
Opinion

Gmail’s Gemini era: What it means for hotel email marketing

Google has officially entered a new phase of inbox intelligence. With the rollout of Gmail features powered by Gemini AI, the inbox is no longer just a place where emails arrive. It is becoming an AI-curated feed that prioritizes relevance, engageme...

Haydee Fernandez
Haydee Fernandez
Associate Director, Customer Benchmarking & Recommendations at Cendyn
Cendyn™
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Email marketing
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Chatbots, Robotics & AI
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Haydee Fernandez
by Haydee Fernandez
27 January 2026Cendyn™Chatbots, Robotics & AI
Cendyn™
API is not always API: The Engineering Behind Real-Time, Granular RMS Data
Opinion

API is not always API: The Engineering Behind Real-Time, Granular RMS Data

In hotel technology, a term such as “API integration” often appears to be overused or misunderstood. On paper, most Revenue Management Systems claim to be connected to the PMS. But in practice, that connection often means receiving a daily aggregate...

Hrishikesh Bapat
Hrishikesh Bapat
Head of Product at LodgIQ
LodgIQ™
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Information Technology
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Revenue Management
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Chatbots, Robotics & AI
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Hrishikesh Bapat
by Hrishikesh Bapat
26 January 2026LodgIQ™Chatbots, Robotics & AI
API is not always API: The Engineering Behind Real-Time, Granular RMS Data
Opinion

The case for cloud-native platforms powered by AI

The complexity introduced by digital platforms, cloud, and digitised systems, isn’t a sign of failure or lack of planning. It comes down to how platforms have struggled to keep pace with the speed at which business operations are changing. The conve...

Mandla Mbonambi
Mandla Mbonambi
CEO of Africonology
Africonology Solutions
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Information Technology
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Innovation
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Chatbots, Robotics & AI
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Mandla Mbonambi
by Mandla Mbonambi
21 January 2026Africonology SolutionsChatbots, Robotics & AI
Africonology Solutions