Email Is About to Become Your Most Important Customer Interface

The hospitality industry has overlooked email and the inbox for too long. While hotels invest resources in websites and social media, email remains one of the most valuable yet underinvested in customer touchpoints. Not only the hotel’s own email ma...

Nick Slavin

CEO and Co-Founder at Curacity

Curacity

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Email marketing

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Lodging Industry

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Chatbots, Robotics & AI

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Content Marketing

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Opinion

Forget the AI Hype. New Report Shows How Real Independent Hotels Are Using AI and What’s Actually Working

Artificial intelligence is everywhere in hospitality headlines right now. Promises of robot concierges, self-learning revenue systems, and smart room everything dominate the conversation. But while the industry debates what’s possible, a quiet shift...

Bobby Marhamat

CEO

TakeUp

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Property Technology

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Revenue Management

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Boutique & Lifestyle

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Chatbots, Robotics & AI

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Opinion

The Great Tech Reset: Agentic AI and the Coming Rebalance of Power in Hospitality

The hospitality industry stands on the precipice of its most profound disruption since the internet. It’s an existential shift, driven by Agentic AI, and it threatens to dismantle the decades-old power structure of hotel distribution. For years, hot...

Mark Fancourt

Co-Founder at TRAVHOTECH

TRAVHOTECH

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Sales & Marketing

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Online Travel Agencies (OTA)

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Chatbots, Robotics & AI

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Opinion

Will AI Be the Biggest Growth Opportunity for the Hospitality Sector?

Much has been written about the potential of AI in hospitality—particularly its promise to enhance the customer journey, reduce operational costs, and mitigate staff shortages. Yet, when viewed from a broader perspective, one could argue that AI may...

Alexander Sassen

Lecturer Finance & ESG, Hotelschool The Hague

Hotelschool The Hague

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

Vine to Mind 2025: Where Data and Wine Form the Perfect Blend

Organized by EHL Hospitality Business School and the Harvard Data Science Initiative, the second iteration of the Vine to Mind conference took place on EHL’s iconic Lausanne campus in June 2025. Discussions centered on the role that data science pla...

Philippe Masset

Associate Professor at EHL Hospitality Business School

EHL

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Big Data

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Food and beverage

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Chatbots, Robotics & AI

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Opinion

Five ways to use AI in your hotel’s day-to-day operations

Oh great, another article about AI.

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Innovation

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

The Hotel AI Compass: Sailing from Pain to Power with Blue Ocean Thinking

Running a hotel today can feel like captaining a ship through stormy waters. Guest expectations rise like relentless waves. OTA commissions drag on profits like heavy currents. Staff row tirelessly, yet exhaustion spread across the deck. Some days, ...

Are Morch

Digital Transformation Coach for Hotels

Are Morch, Digital Transformation Coach

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

Automation Readiness: A Practical Checklist for Hotel Leaders

Have you ever counted how many hours your teams spend each week copying data from one system to another, reconciling payments, or correcting reservation errors? Behind the warm welcome and seamless guest service that define hospitality, there is a l...

Stephen Burke

Founder and CEO at Robosize ME

Robosize ME

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Human Resources

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Chatbots, Robotics & AI

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Opinion

Beyond the Front Desk: How Cloud, Mobility, and AI Are Redefining Hospitality

I’ve worked in hotel tech long enough to know that most meaningful changes don’t arrive with a bang. They come in crawling in quietly, before they begin to walk. But they reshape our operations one baby step, one workflow, one guest interaction at a...

Kevin King

Chief Operating Officer, Shiji Group

Shiji

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Innovation

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

AI in Hiring – The Case of Applicant Tracking Systems

In recent years, the increasing use of artificial intelligence has transformed many stages of the hiring process. Among these recruitment tools, Applicant Tracking Systems (ATS) have become particularly widespread, offering organizations a way to ma...

Bertrand Audrin

Assistant Professor at EHL Hospitality Business School

EHL

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Recruitment

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Chatbots, Robotics & AI

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