Guest Experience Filter Opinion Designing Desire: Why Experience Curators Will Shape the Future “Experience” is everywhere. It’s one of the most wildly overused terms in modern hospitality, used to describe everything from hair salons to hotel bedrooms. As a result, it’s easy for executives to feel lost when guests ask for “experience-led” tra... Carly PewsMedia Strategist and Writer, Something New Creative Inc. Something New Creative Inc.More in this category InnovationMore in this category Guest Experience More like this Opinion What hotels can learn from hostels: flexibility, tech adoption and the next generation of guests Sometimes it’s useful to look to other industries to get inspiration for how to improve efficiency and experiences. Sometimes you don’t need to look so far. Tom BrownSenior Copywriter at Mews Mews Systems LtdMore in this category Property TechnologyMore in this category InnovationMore in this category Guest ExperienceMore in this category Hostels & Economy Lodging More like this Opinion Welcome is a Feeling: How Modern Hospitality is Redefining Guest Experience In an era where customer expectations are higher than ever, the hospitality industry is undergoing a quiet revolution. It’s no longer just about fluffy pillows, complimentary breakfast, or check-in mints. The new gold standard in hospitality? Emotio... Prince A. SandersHospitality Managing Director Prince A. SandersMore in this category Guest Experience More like this Opinion Defying the Peak: How Global Hotels Sustained Guest Satisfaction in Q3 2025 The Q3 2025 Shiji Global Guest Experience Benchmark reveals a narrative of resilience. Traditionally, the third quarter, coinciding with peak travel in the northern hemisphere, brings a dip in guest satisfaction as occupancy rises and rates surge. T... Bruno SaragatSales Engineer at Shiji Reviewpro ShijiMore in this category Markets & PerformanceMore in this category Guest Experience More like this Opinion Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection As Chief Commercial Officer for Accor’s Premium, Midscale & Economy Division across the Middle East, Africa and Asia Pacific, Kerry Healy oversees some of the most diverse and fast-evolving hospitality markets in the world. In this exclusive intervi... Henri RoelingsFounder, Hospitality Net Hospitality NetMore in this category CRM & LoyaltyMore in this category InnovationMore in this category Guest Experience More like this Opinion Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini Santorini possesses one of the most irrefutably incredible landscapes in the world. From its soaring cliffs overlooking the calm azure Aegean Sea to the white, red, and black sand beaches formed by eons of volcanic activity, Thera, the island’s offi... Adam MogelonskyPartner at Hotel Mogel Consulting Ltd. Hotel Mogel Consulting LimitedMore in this category Hospitality HistoryMore in this category Guest ExperienceMore in this category Luxury Travel More like this Opinion Smooth operations: why the next wave of hotel tech is invisible Technology shouldn’t get in the way of hospitality. It should make it effortless. That’s the thinking behind the Mews Summer Release, fittingly named Smooth Operations. It’s designed to create more fluid, connected experiences for both guests and te... Tom BrownSenior Copywriter at Mews Mews Systems LtdMore in this category Property TechnologyMore in this category Travel TechnologyMore in this category InnovationMore in this category Guest Experience More like this Opinion Luxury Trends in Hospitality: Redefining The Modern Guest Experience As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today’s high-end travelers are not just seeking opulent environments — they seek servic... Chintan DadhichGeneral Manager, Conrad New York Downtown HiltonMore in this category Consumer TrendsMore in this category Guest ExperienceMore in this category Luxury Travel More like this Opinion Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue As the leaves turn and summer’s bustle gives way to cooler days, October can feel like a lull for many hotel operators. But for properties that know how to mine the gold in data, this shoulder season can become one of the most profitable windows of ... Lisa Jane WheatonSenior Project Strategist at Maestro PMS MaestroMore in this category Information TechnologyMore in this category Property TechnologyMore in this category Lodging IndustryMore in this category Guest Experience More like this Opinion The Next Paradigm: Experience Management as the Core Sales Engine of Hospitality The hospitality industry stands at a pivotal juncture. While conversations about “customer experience” are ubiquitous, they often fall short, wound back to a digital customer-facing experience such as an app or a website or confined to customer sent... Mark FancourtCo-Founder at TRAVHOTECH TRAVHOTECHMore in this category Sales & MarketingMore in this category Guest Experience More like this The Hotel Yearbook 2025 - Tech Edition Navigating Current Innovation and Future Breakthroughs Explore Your content on Hospitality Net? Hospitality Net membership explained
Opinion Designing Desire: Why Experience Curators Will Shape the Future “Experience” is everywhere. It’s one of the most wildly overused terms in modern hospitality, used to describe everything from hair salons to hotel bedrooms. As a result, it’s easy for executives to feel lost when guests ask for “experience-led” tra... Carly PewsMedia Strategist and Writer, Something New Creative Inc. Something New Creative Inc.More in this category InnovationMore in this category Guest Experience More like this
Opinion What hotels can learn from hostels: flexibility, tech adoption and the next generation of guests Sometimes it’s useful to look to other industries to get inspiration for how to improve efficiency and experiences. Sometimes you don’t need to look so far. Tom BrownSenior Copywriter at Mews Mews Systems LtdMore in this category Property TechnologyMore in this category InnovationMore in this category Guest ExperienceMore in this category Hostels & Economy Lodging More like this
Opinion Welcome is a Feeling: How Modern Hospitality is Redefining Guest Experience In an era where customer expectations are higher than ever, the hospitality industry is undergoing a quiet revolution. It’s no longer just about fluffy pillows, complimentary breakfast, or check-in mints. The new gold standard in hospitality? Emotio... Prince A. SandersHospitality Managing Director Prince A. SandersMore in this category Guest Experience More like this
Opinion Defying the Peak: How Global Hotels Sustained Guest Satisfaction in Q3 2025 The Q3 2025 Shiji Global Guest Experience Benchmark reveals a narrative of resilience. Traditionally, the third quarter, coinciding with peak travel in the northern hemisphere, brings a dip in guest satisfaction as occupancy rises and rates surge. T... Bruno SaragatSales Engineer at Shiji Reviewpro ShijiMore in this category Markets & PerformanceMore in this category Guest Experience More like this
Opinion Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection As Chief Commercial Officer for Accor’s Premium, Midscale & Economy Division across the Middle East, Africa and Asia Pacific, Kerry Healy oversees some of the most diverse and fast-evolving hospitality markets in the world. In this exclusive intervi... Henri RoelingsFounder, Hospitality Net Hospitality NetMore in this category CRM & LoyaltyMore in this category InnovationMore in this category Guest Experience More like this
Opinion Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini Santorini possesses one of the most irrefutably incredible landscapes in the world. From its soaring cliffs overlooking the calm azure Aegean Sea to the white, red, and black sand beaches formed by eons of volcanic activity, Thera, the island’s offi... Adam MogelonskyPartner at Hotel Mogel Consulting Ltd. Hotel Mogel Consulting LimitedMore in this category Hospitality HistoryMore in this category Guest ExperienceMore in this category Luxury Travel More like this
Opinion Smooth operations: why the next wave of hotel tech is invisible Technology shouldn’t get in the way of hospitality. It should make it effortless. That’s the thinking behind the Mews Summer Release, fittingly named Smooth Operations. It’s designed to create more fluid, connected experiences for both guests and te... Tom BrownSenior Copywriter at Mews Mews Systems LtdMore in this category Property TechnologyMore in this category Travel TechnologyMore in this category InnovationMore in this category Guest Experience More like this
Opinion Luxury Trends in Hospitality: Redefining The Modern Guest Experience As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today’s high-end travelers are not just seeking opulent environments — they seek servic... Chintan DadhichGeneral Manager, Conrad New York Downtown HiltonMore in this category Consumer TrendsMore in this category Guest ExperienceMore in this category Luxury Travel More like this
Opinion Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue As the leaves turn and summer’s bustle gives way to cooler days, October can feel like a lull for many hotel operators. But for properties that know how to mine the gold in data, this shoulder season can become one of the most profitable windows of ... Lisa Jane WheatonSenior Project Strategist at Maestro PMS MaestroMore in this category Information TechnologyMore in this category Property TechnologyMore in this category Lodging IndustryMore in this category Guest Experience More like this
Opinion The Next Paradigm: Experience Management as the Core Sales Engine of Hospitality The hospitality industry stands at a pivotal juncture. While conversations about “customer experience” are ubiquitous, they often fall short, wound back to a digital customer-facing experience such as an app or a website or confined to customer sent... Mark FancourtCo-Founder at TRAVHOTECH TRAVHOTECHMore in this category Sales & MarketingMore in this category Guest Experience More like this