Oracle and TikTok: A Marriage That Changes the Guest Equation
Opinion

Oracle and TikTok: A Marriage That Changes the Guest Equation

If Oracle were to exert sustained influence over TikTok’s U.S. operations - while continuing to dominate global hotel operations through platforms such as Oracle OPERA Cloud - hospitality would be confronting a structural shift that goes far beyond ...

Terence Ronson
Terence Ronson
Hospitality Professional, Technology Consultant, Public Speaker, Inventor, and Hospitality Technology Hall Of Fame Inductee - 2024
Pertlink Limited
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Social Media
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Partnerships, Mergers & Acquisitions
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Guest Experience
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Terence Ronson
by Terence Ronson
23 January 2026Pertlink LimitedGuest Experience
Oracle and TikTok: A Marriage That Changes the Guest Equation
Lessons in seasonality from a hotel made of ice
Opinion

Lessons in seasonality from a hotel made of ice

For most hoteliers, seasonality means fluctuating demand and shifting rates. For Arctic SnowHotel & Glass Igloos in Finnish Lapland, seasonality defines the business. The team rebuilds an entire hotel from snow and ice every winter, only for it to m...

Sarah Johnson
Sarah Johnson
Senior Copywriter
Mews
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Property Technology
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Travel Technology
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Innovation
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Guest Experience
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Sarah Johnson
by Sarah Johnson
22 January 2026MewsGuest Experience
Lessons in seasonality from a hotel made of ice
Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
Opinion

Very Important Pet: the dog-friendly stays boosting luxury hotel revenue

Pets are an important part of our lives. They deserve to be treated to the same five-star experiences as we are. And there’s an emerging trend within luxury hospitality that proves it’s not only our animal friends who’ll benefit – hotels can too.

Tom Brown
Tom Brown
Principal Copywriter at Mews
Mews
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CRM & Loyalty
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Lodging Industry
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Innovation
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Guest Experience
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Tom Brown
by Tom Brown
8 January 2026MewsGuest Experience
Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
2026 Hospitality Outlook: how AI is reshaping hotel experiences
Opinion

2026 Hospitality Outlook: how AI is reshaping hotel experiences

What will the guest journey look like in 2026 and beyond? As hospitality arrives at yet another critical moment, the 2026 Hospitality Industry Outlook authored by Mews explores how the rise of AI – both generative and agentic – is transforming how h...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Innovation
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Chatbots, Robotics & AI
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Guest Experience
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Tom Brown
by Tom Brown
7 January 2026Mews Systems LtdGuest Experience
2026 Hospitality Outlook: how AI is reshaping hotel experiences
Blending Digital Tools With Personalized Service to Elevate the Guest Experience
Opinion

Blending Digital Tools With Personalized Service to Elevate the Guest Experience

In today’s landscape, where shifting guest expectations for a blended balance of autonomy and connection and advancing technology and digital concierge tools continue to influence the evolution of the hospitality sector, the question is no longer wh...

Sid Ramani
Sid Ramani
Area General Manager of Hyatt Regency Irvine
Hyatt
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Hyatt Regency
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Sales & Marketing
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Sid Ramani
by Sid Ramani
26 December 2025HyattGuest Experience
Blending Digital Tools With Personalized Service to Elevate the Guest Experience
Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel
Opinion

Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel

One fascinating hospitality trend that often goes underappreciated is how regions that are experiencing high growth in travel numbers are accompanied not only by new hotel developments but also poignant industry innovations that are emulated elsewhe...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Boutique & Lifestyle
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Innovation
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Guest Experience
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
22 December 2025Hotel Mogel Consulting LimitedGuest Experience
Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel
The Secret to Hotel Storytelling that Sells
Opinion

The Secret to Hotel Storytelling that Sells

What made investors bet $900 million on Elizabeth Holmes’ Theranos, despite no proof of concept? How did Apple sell more iPods than Microsoft sold Zune, even though Zune had better hardware? Why was smoking once considered the epitome of glamour, on...

Melissa Rodrigues
Melissa Rodrigues
Lead Content Manager at GuestCentric
GuestCentric Systems
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Sales & Marketing
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Content Marketing
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Melissa Rodrigues
by Melissa Rodrigues
19 December 2025GuestCentric SystemsGuest Experience
The Secret to Hotel Storytelling that Sells
How hotel automation can help us be more human
Opinion

How hotel automation can help us be more human

Hospitality has always been a people business. What changed is the amount of invisible work we expect those people to carry. Manual checks, repetitive admin, systems that don’t talk to each other. This cognitive load drains energy before a guest eve...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Mobile Marketing
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Innovation
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Tom Brown
by Tom Brown
18 December 2025Mews Systems LtdGuest Experience
How hotel automation can help us be more human
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
Opinion

The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership

On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership.

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Information Technology
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Events & Conferences
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Guest Experience
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Luxury Travel
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Mark Fancourt
by Mark Fancourt
18 December 2025TRAVHOTECHGuest Experience
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership