Guest Experience
We Work Hard to Make It Look Easy
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Enhancing Customer Experience with AI
Vice President Digital Marketing & CRM, Atlantis Paradise Island, HSMAI Marketing Advisory Board Member
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Sales & Marketing
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Chatbots, Robotics & AI
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Guest Experience
You Can’t Do What You’ve Always Done (Anymore)
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Defining service excellence: Setting the highest standards of service in 2024
Assistant Vice President, Hotel Financing at Aareal Bank AG
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Guest Experience
Can Guest Experiences Serve as a Differentiating Hotel Marketing Strategy?
Sine Scott, Marketing Executive, HMSAI Marketing Advisory Board Member
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Digital Marketing
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Guest Experience