Blending Digital Tools With Personalized Service to Elevate the Guest Experience

In today’s landscape, where shifting guest expectations for a blended balance of autonomy and connection and advancing technology and digital concierge tools continue to influence the evolution of the hospitality sector, the question is no longer wh...

Sid Ramani

Area General Manager of Hyatt Regency Irvine

Hyatt

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Sales & Marketing

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Guest Experience

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Opinion

Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel

One fascinating hospitality trend that often goes underappreciated is how regions that are experiencing high growth in travel numbers are accompanied not only by new hotel developments but also poignant industry innovations that are emulated elsewhe...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Innovation

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Guest Experience

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Opinion

The Secret to Hotel Storytelling that Sells

What made investors bet $900 million on Elizabeth Holmes’ Theranos, despite no proof of concept? How did Apple sell more iPods than Microsoft sold Zune, even though Zune had better hardware? Why was smoking once considered the epitome of glamour, on...

Melissa Rodrigues

Lead Content Manager at GuestCentric

GuestCentric Systems

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Sales & Marketing

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Guest Experience

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Content Marketing

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Opinion

How hotel automation can help us be more human

Hospitality has always been a people business. What changed is the amount of invisible work we expect those people to carry. Manual checks, repetitive admin, systems that don’t talk to each other. This cognitive load drains energy before a guest eve...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Mobile Marketing

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Innovation

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Guest Experience

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Opinion

The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership

On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership.

Mark Fancourt

Co Founder & Principal Consultant, TRAVHOTECH

TRAVHOTECH

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Information Technology

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Events & Conferences

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Guest Experience

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Luxury Travel

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Opinion

Strategic partnerships that help your independent hotel stand out from the competition

Most independent hoteliers feel like they’re always juggling 10 different tasks at once.

Femke Nollet

Content Specialist at Lighthouse

Lighthouse

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Partnerships, Mergers & Acquisitions

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Market Segments

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Guest Experience

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Opinion

The Silent Revolution: How Every Hotel Website is Becoming an Actionable Endpoint for AI

For decades, the web has been held together by a chaotic and brittle system of custom APIs. This fragmented landscape of bespoke integrations is more than just a developer headache; it is the primary bottleneck preventing the next generation of AI f...

Brad Brewer

Chief AI Officer, Agentic Hospitality, and Founder, Brewer Digital Marketing

Agentic Hospitality

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Lodging Industry

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Innovation

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities

In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company provi...

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Human Resources

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Lodging Industry

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Guest Experience

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Opinion

Encapsulating the Barefoot Luxury Trend at Casa Yuma in Puerto Escondido

One of the biggest trends in hospitality right now is one that’s hard to spot in an aggregated market intelligence report. All over the world, travelers are seeking out authentic hotels that are firmly rooted in their environs and have a vibe that’s...

Larry Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Market Segments

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Guest Experience

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Opinion

Hotels are leaving millions on the table: guest-first strategies for growth

For decades, hotel performance was judged by a narrow set of numbers – namely, occupancy, ADR and RevPAR. The room was the unit of revenue, and guests were measured in heads and beds. But that model no longer fits the way people travel, stay and con...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Travel Technology

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Real Estate & Investment

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Innovation

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Guest Experience

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