Designing Desire: Why Experience Curators Will Shape the Future
Opinion

Designing Desire: Why Experience Curators Will Shape the Future

“Experience” is everywhere. It’s one of the most wildly overused terms in modern hospitality, used to describe everything from hair salons to hotel bedrooms. As a result, it’s easy for executives to feel lost when guests ask for “experience-led” tra...

Carly Pews
Carly Pews
Media Strategist and Writer, Something New Creative Inc.
Something New Creative Inc.
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Innovation
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Guest Experience
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Carly Pews
by Carly Pews
27 October 2025Something New Creative Inc.Guest Experience
Designing Desire: Why Experience Curators Will Shape the Future
What hotels can learn from hostels: flexibility, tech adoption and the next generation of guests
Opinion

What hotels can learn from hostels: flexibility, tech adoption and the next generation of guests

Sometimes it’s useful to look to other industries to get inspiration for how to improve efficiency and experiences. Sometimes you don’t need to look so far.

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Hostels & Economy Lodging
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Tom Brown
by Tom Brown
24 October 2025Mews Systems LtdGuest Experience
What hotels can learn from hostels: flexibility, tech adoption and the next generation of guests
Welcome is a Feeling: How Modern Hospitality is Redefining Guest Experience
Opinion

Welcome is a Feeling: How Modern Hospitality is Redefining Guest Experience

In an era where customer expectations are higher than ever, the hospitality industry is undergoing a quiet revolution. It’s no longer just about fluffy pillows, complimentary breakfast, or check-in mints. The new gold standard in hospitality? Emotio...

Prince A. Sanders
Prince A. Sanders
Hospitality Managing Director
Prince A. Sanders
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Guest Experience
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Prince A. Sanders
by Prince A. Sanders
24 October 2025Prince A. SandersGuest Experience
Welcome is a Feeling: How Modern Hospitality is Redefining Guest Experience
Defying the Peak: How Global Hotels Sustained Guest Satisfaction in Q3 2025
Opinion

Defying the Peak: How Global Hotels Sustained Guest Satisfaction in Q3 2025

The Q3 2025 Shiji Global Guest Experience Benchmark reveals a narrative of resilience. Traditionally, the third quarter, coinciding with peak travel in the northern hemisphere, brings a dip in guest satisfaction as occupancy rises and rates surge. T...

Bruno Saragat
Bruno Saragat
Sales Engineer at Shiji Reviewpro
Shiji
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Markets & Performance
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Guest Experience
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Bruno Saragat
by Bruno Saragat
22 October 2025ShijiGuest Experience
Defying the Peak: How Global Hotels Sustained Guest Satisfaction in Q3 2025
Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection
Opinion

Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection

As Chief Commercial Officer for Accor’s Premium, Midscale & Economy Division across the Middle East, Africa and Asia Pacific, Kerry Healy oversees some of the most diverse and fast-evolving hospitality markets in the world. In this exclusive intervi...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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CRM & Loyalty
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Innovation
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Guest Experience
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Henri Roelings
by Henri Roelings and Kerry Healy
20 October 2025Hospitality NetGuest Experience
Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection
Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini
Opinion

Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini

Santorini possesses one of the most irrefutably incredible landscapes in the world. From its soaring cliffs overlooking the calm azure Aegean Sea to the white, red, and black sand beaches formed by eons of volcanic activity, Thera, the island’s offi...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Hospitality History
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
20 October 2025Hotel Mogel Consulting LimitedGuest Experience
Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini
Smooth operations: why the next wave of hotel tech is invisible
Opinion

Smooth operations: why the next wave of hotel tech is invisible

Technology shouldn’t get in the way of hospitality. It should make it effortless. That’s the thinking behind the Mews Summer Release, fittingly named Smooth Operations. It’s designed to create more fluid, connected experiences for both guests and te...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
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Property Technology
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Travel Technology
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Innovation
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Tom Brown
by Tom Brown
17 October 2025Mews Systems LtdGuest Experience
Smooth operations: why the next wave of hotel tech is invisible
Luxury Trends in Hospitality: Redefining The Modern Guest Experience
Opinion

Luxury Trends in Hospitality: Redefining The Modern Guest Experience

As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today’s high-end travelers are not just seeking opulent environments — they seek servic...

Chintan Dadhich
Chintan Dadhich
General Manager, Conrad New York Downtown
Hilton
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Consumer Trends
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Guest Experience
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Luxury Travel
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Chintan Dadhich
by Chintan Dadhich
17 October 2025HiltonGuest Experience
Luxury Trends in Hospitality: Redefining The Modern Guest Experience
Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue
Opinion

Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue

As the leaves turn and summer’s bustle gives way to cooler days, October can feel like a lull for many hotel operators. But for properties that know how to mine the gold in data, this shoulder season can become one of the most profitable windows of ...

Lisa Jane Wheaton
Lisa Jane Wheaton
Senior Project Strategist at Maestro PMS
Maestro
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Information Technology
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Property Technology
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Lodging Industry
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Lisa Jane Wheaton
by Lisa Jane Wheaton
16 October 2025MaestroGuest Experience
Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue
The Next Paradigm: Experience Management as the Core Sales Engine of Hospitality
Opinion

The Next Paradigm: Experience Management as the Core Sales Engine of Hospitality

The hospitality industry stands at a pivotal juncture. While conversations about “customer experience” are ubiquitous, they often fall short, wound back to a digital customer-facing experience such as an app or a website or confined to customer sent...

Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
TRAVHOTECH
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Sales & Marketing
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Guest Experience
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Mark Fancourt
by Mark Fancourt
14 October 2025TRAVHOTECHGuest Experience
The Next Paradigm: Experience Management as the Core Sales Engine of Hospitality