The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership

On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership.

Mark Fancourt

Co Founder & Principal Consultant, TRAVHOTECH

TRAVHOTECH

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Information Technology

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Events & Conferences

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Guest Experience

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Luxury Travel

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Opinion

Between myth and experience: Monte Carlo’s grand hotels as narrators of European luxury

Talking about luxury in Monte Carlo involves more than just listing iconic hotels or mentioning astronomical rates. Over more than a century, the Principality has developed a very particular way of understanding hospitality: a precise blend of tradi...

Xavier Reinaldo Virgili

Academic Researcher

Xavier Reinaldo Virgili

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Hospitality History

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Luxury Travel

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Opinion

Luxury Starts Within: People Who Make Hospitality Shine

I recently attended the Beyond Luxury Awards at the Fairmont La Hacienda Costa del Sol which we had sponsored, the event brought together luxury hoteliers from across Spain. Over good food and conversations, something struck me: there was barely any...

Julia Valencoso

Senior Marketing Manager, Europe, Africa, UK and Ireland, Shiji Group

Shiji

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Events & Conferences

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Lodging Industry

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Luxury Travel

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Opinion

Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini

Santorini possesses one of the most irrefutably incredible landscapes in the world. From its soaring cliffs overlooking the calm azure Aegean Sea to the white, red, and black sand beaches formed by eons of volcanic activity, Thera, the island’s offi...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Hospitality History

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Guest Experience

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Luxury Travel

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Opinion

Luxury Trends in Hospitality: Redefining The Modern Guest Experience

As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today’s high-end travelers are not just seeking opulent environments — they seek servic...

Chintan Dadhich

General Manager, Conrad New York Downtown

Hilton

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Consumer Trends

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Guest Experience

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Luxury Travel

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Opinion

Is luxury goods industry failing? or is it something else?

Every few months (and recently even more often), a new wave of headlines proclaims the “end of luxury.” Supposedly, the new generation doesn’t want to carry Vuitton monograms, buy Hermès, slip into Gucci loafers, or line up for Chanel bags. The argu...

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Boutique & Lifestyle

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REITs

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Celebrity Hotels

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Luxury Travel

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Opinion

Hospitality Perfection at Halekulani in Honolulu

In our travels for business and pleasure, we have had the opportunity to experience what now amounts to hundreds of luxury properties. Many of our visits are short, one or two nights, with most time spent in conferences or offices and a lack of vita...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Guest Experience

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Luxury Travel

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Opinion

Luxury hospitality: towards a narrative with meaning and purpose

In recent years, and especially since the health crisis of 2020, the concept of sustainability has become increasingly important within the hotel industry. However, although this concept initially began to develop as an effort by companies to minimi...

Xavier Reinaldo Virgili

Academic Researcher

Xavier Reinaldo Virgili

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Environment & Sustainability

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Luxury Travel

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Opinion

Passalacqua as the World’s Best Hotel and Hospitality’s True Soul

What does it take to be recognized as the best hotel in the world? With the latest estimates putting it at around 187,000 properties worldwide, winning this distinction is, statistically speaking, more prestigious than the Academy Awards or nearly a...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Hospitality History

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Luxury Travel

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Opinion

The Luxury–Regeneration Paradox: Can the Two Coexist?

Luxury hospitality is entering a new era. No longer satisfied with offering indulgence alone, it increasingly embraces the language of restoration: guests are invited to take part in coral reef projects, rewilded landscapes, or collaborations with l...

Dr. Andreea Antonescu

Visiting Professor, Les Roches Global Hospitality Education (Crans-Montana, Switzerland)

Les Roches

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Environment & Sustainability

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Luxury Travel

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