We've all witnessed Airbnb's dramatic growth over the past dozen or so years. Rising from a backpacker's way to secure a cheap room, this distribution behemoth recently introduced its Luxe product line.
Simple words and phrases can have strong emotional impacts in any interaction. Thus, it's important for you to educate your frontline staff appropriately as such minutia will subtly contribute to better overall guest relations and more positive sentiments for a hotel.
(Digital Marketeers Perspective) Some hoteliers are rightfully disoriented in the current myriad of hospitality technology vendors and solutions and are dreaming of a one-stop-shop tech solution that will cover all of their PMS, RMS, CRS, Channel Manager, CRM, CMS and DMS needs.
Before getting into any specifics here, it's important to understand why a hotel restaurant should engage in vertical or horizontal tastings, or any other experimental program. To sum it up, it helps give your dining outlet legs.
Spending over a third of my time in different properties across the globe as I currently do gives one the opportunity to delve into areas of our business that are typically passed over. When considering bathroom amenities, most discussions pertain to the breadth of the line carried and the size of containers, all with a focus on cost.