Author
Author

Mark Fancourt

Co-Founder at TRAVHOTECH

Mark Fancourt

ark Fancourt’s impressive 30-year career in hospitality has taken him all over the world; more specifically, to 45 countries on five different continents. His journey began in his hometown of Brisbane in Queensland, Australia, where his father was involved in the tourism industry; to Griffith University, where he earned his Master of Hospitality Management — and it has most recently brought him to Las Vegas, where he co-founded Testbed.Vegas. This nonprofit organization focuses on dialogue, education and the exhibition of travel and hospitality technology in the robust Las Vegas market. Fancourt understands these concepts of dialogue and education in hospitality very well. He has held executive leadership roles with global and regional oversight at a host of prestigious companies — including MGM, Fidelio, Micros, Pan Pacific, PPHG, and operational roles with Qantas, Sheraton and Hyatt — along with independent hotels, resorts and startup tech companies

More about Mark Fancourt

Insights by Mark Fancourt (38)

Can hospitality integration hubs save our industry from legacy tech nightmares?

A short answer to a very large question is that interface hubs are a positive step in the right direction to address what is specifically a technology challenge. Interface hub technology is not new and also not new to the industry.

How Artificial Intelligence (AI) Can Solve Major Deficiencies in Hospitality

The AI world is shifting rapidly to become part of a technology platform outside of specific lines of business or business functions. The intent being that system logic and computing power can be applied more generically to a range of data problems or opportunities.

The contactless guest journey is here to stay, or is it?

Personally, I don't associate the contactless tech experience with COVID. I associate it with the rise of mobile technology in general and the intersection of customers of any industry wanting more control and the commercial opportunity of giving them control, thus offloading processes and effort.

Where does the PMS sit in the new technology stack?

In the hospitality industry the one point of commonality in the product offering is the room. The smallest hotel or inn or BnB at a minimum will have some rooms even where there are no other product offerings.

Solving Labor Shortage Through Technology

When demand for accommodation is greater than supply generally a higher rate is charged for a room. This is sustainable apparently. When the demand for skilled hospitality labour is greater than supply, higher rates of pay to attract talent in a traditionally underpaid industry is unsustainable? I digress.
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