The 2025 Zeitgeist of the Hotel Industry
Opinion

The 2025 Zeitgeist of the Hotel Industry

Every year, I do the same slightly obsessive exercise: I take the most viewed headlines, strip them of opinion, and look at them as data. This year’s dataset was broader than usual, over 150 of the most-read headlines from 10 Minutes Hotel News, Hos...

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Martin Soler
by Martin Soler
26 December 2025Soler & AssociatesInformation Technology
The 2025 Zeitgeist of the Hotel Industry
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
Opinion

The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership

On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership.

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Events & Conferences
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Guest Experience
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Luxury Travel
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Mark Fancourt
by Mark Fancourt
18 December 2025TRAVHOTECHInformation Technology
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
The Wallet vs. The Web: How Banks Are Disrupting the Travel Industry
Opinion

The Wallet vs. The Web: How Banks Are Disrupting the Travel Industry

The travel industry has spent the last decade fighting the “Price Parity” war. Airlines fought Online Travel Agencies (OTAs), hotels fought wholesalers, and everyone fought Google.

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Finance & Accounting
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Mark Fancourt
by Mark Fancourt
11 December 2025TRAVHOTECHInformation Technology
The Wallet vs. The Web: How Banks Are Disrupting the Travel Industry
Automation & AI: Why Hotels Need the Basics Before the Brilliance
Opinion

Automation & AI: Why Hotels Need the Basics Before the Brilliance

We have been promised that AI will “transform” operations overnight. Well, AI is definitely leading to a transformation, I’m just not sure about “overnight”. The reality revealed by h2c’s 2025 Global AI & Automation Study is far more pragmatic. Most...

Linda Girrbach
Linda Girrbach
Co-Founder & Head of Hospitality Consulting, RobosizeMe
Robosize ME
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Lodging Industry
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Chatbots, Robotics & AI
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Linda Girrbach
by Linda Girrbach
9 December 2025Robosize MEInformation Technology
Automation & AI: Why Hotels Need the Basics Before the Brilliance
How small hotels are staying profitable in an unpredictable market
Opinion

How small hotels are staying profitable in an unpredictable market

Guests are booking later, staying shorter and spending less, and competition is fiercer than ever. To stay profitable, independent hotel businesses need to embrace smart pricing and distribution, simplify their hotel management and double down on di...

Laure Cremers
Laure Cremers
Content Specialist at Lighthouse
Lighthouse
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Sales & Marketing
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Consumer Trends
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Laure Cremers
by Laure Cremers
9 December 2025LighthouseInformation Technology
How small hotels are staying profitable in an unpredictable market
Getting Technical with What a Centralized Hotel Platform Can Enable
Opinion

Getting Technical with What a Centralized Hotel Platform Can Enable

Those who know me know that I relish in the technical details of how specific features on software systems work, how integrations are built and how relational databases can be linked to integrate fields or perform valuable queries.

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Property Technology
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
8 December 2025Hotel Mogel Consulting LimitedInformation Technology
Getting Technical with What a Centralized Hotel Platform Can Enable
How Generative AI Commerce Will Upend the Hotel Booking Game?
Opinion

How Generative AI Commerce Will Upend the Hotel Booking Game?

The travel industry is standing at the edge of another seismic shift. Just as online travel agencies (OTAs) revolutionized hotel distribution two decades ago, a new player is emerging; not a company, but an algorithm. With ChatGPT now capable of com...

Cindy Heo
Cindy Heo
Associate Professor of revenue management at EHL Hospitality Business School
EHL
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Lodging Industry
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Chatbots, Robotics & AI
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Cindy Heo
by Cindy Heo
4 December 2025EHLInformation Technology
How Generative AI Commerce Will Upend the Hotel Booking Game?
The Enemy Within: Why We Ignore the AI in Hospitality Operations
Opinion

The Enemy Within: Why We Ignore the AI in Hospitality Operations

The hospitality industry has a dangerous habit of gazing out the window while the house is leaking heat—and money. We are collectively obsessed with external wars: the battle for the customer interface, the fight for direct bookings, and now, the pa...

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Information Technology
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Chatbots, Robotics & AI
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Mark Fancourt
by Mark Fancourt
4 December 2025TRAVHOTECHInformation Technology
The Enemy Within: Why We Ignore the AI in Hospitality Operations
Why your team still holds the key to guest satisfaction
Opinion

Why your team still holds the key to guest satisfaction

AI is transforming industries, and hospitality is no exception. From revenue optimization to real-time guest messaging, the applications are endless. And while the buzzword of the year is undeniably “AI,” the data tells a different story: human touc...

Jessica Kurtz
Jessica Kurtz
Global Product Ambassador at Reviewpro Reputation
Shiji
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Guest Experience
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Jessica Kurtz
by Jessica Kurtz
1 December 2025ShijiInformation Technology
Why your team still holds the key to guest satisfaction