Opinion

The case for cloud-native platforms powered by AI

The complexity introduced by digital platforms, cloud, and digitised systems, isn’t a sign of failure or lack of planning. It comes down to how platforms have struggled to keep pace with the speed at which business operations are changing. The conve...

Mandla Mbonambi
Mandla Mbonambi
CEO of Africonology
Africonology Solutions
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Information Technology
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Innovation
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Chatbots, Robotics & AI
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Mandla Mbonambi
by Mandla Mbonambi
21 January 2026Africonology SolutionsInformation Technology
Africonology Solutions
Hotel AI Deployment Planning from the Framework of a Switchboard Operator
Opinion

Hotel AI Deployment Planning from the Framework of a Switchboard Operator

It seems every day there’s another announcement surrounding some preternatural feat that artificial intelligence (AI) has accomplished. Within the hospitality world, the number of technology vendors introducing (or claiming to introduce!) AI product...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Innovation
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Chatbots, Robotics & AI
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
19 January 2026Hotel Mogel Consulting LimitedInformation Technology
Hotel AI Deployment Planning from the Framework of a Switchboard Operator
50 First Dates with Support
Opinion

50 First Dates with Support

I’ve dealt with my fair share of SaaS support. The robotic scripts, the helpful agents, and the occasional genius buried behind a chatbot. So when a client claimed they couldn’t raise a support ticket, I didn’t believe them. I asked them to try agai...

Manuel Kuckenberger
Manuel Kuckenberger
Hospitality systems consultant
Manuel Kuckenberger e.U.
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Chatbots, Robotics & AI
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Manuel Kuckenberger
by Manuel Kuckenberger
5 January 2026Manuel Kuckenberger e.U.Information Technology
50 First Dates with Support
The 2025 Zeitgeist of the Hotel Industry
Opinion

The 2025 Zeitgeist of the Hotel Industry

Every year, I do the same slightly obsessive exercise: I take the most viewed headlines, strip them of opinion, and look at them as data. This year’s dataset was broader than usual, over 150 of the most-read headlines from 10 Minutes Hotel News, Hos...

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Sales & Marketing
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Lodging Industry
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Martin Soler
by Martin Soler
26 December 2025Soler & AssociatesInformation Technology
The 2025 Zeitgeist of the Hotel Industry
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
Opinion

The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership

On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership.

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Events & Conferences
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Guest Experience
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Luxury Travel
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Mark Fancourt
by Mark Fancourt
18 December 2025TRAVHOTECHInformation Technology
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
The Wallet vs. The Web: How Banks Are Disrupting the Travel Industry
Opinion

The Wallet vs. The Web: How Banks Are Disrupting the Travel Industry

The travel industry has spent the last decade fighting the “Price Parity” war. Airlines fought Online Travel Agencies (OTAs), hotels fought wholesalers, and everyone fought Google.

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Finance & Accounting
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Mark Fancourt
by Mark Fancourt
11 December 2025TRAVHOTECHInformation Technology
The Wallet vs. The Web: How Banks Are Disrupting the Travel Industry
Automation & AI: Why Hotels Need the Basics Before the Brilliance
Opinion

Automation & AI: Why Hotels Need the Basics Before the Brilliance

We have been promised that AI will “transform” operations overnight. Well, AI is definitely leading to a transformation, I’m just not sure about “overnight”. The reality revealed by h2c’s 2025 Global AI & Automation Study is far more pragmatic. Most...

Linda Girrbach
Linda Girrbach
Co-Founder & Head of Hospitality Consulting, RobosizeMe
Robosize ME
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Lodging Industry
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Chatbots, Robotics & AI
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Linda Girrbach
by Linda Girrbach
9 December 2025Robosize MEInformation Technology
Automation & AI: Why Hotels Need the Basics Before the Brilliance
How small hotels are staying profitable in an unpredictable market
Opinion

How small hotels are staying profitable in an unpredictable market

Guests are booking later, staying shorter and spending less, and competition is fiercer than ever. To stay profitable, independent hotel businesses need to embrace smart pricing and distribution, simplify their hotel management and double down on di...

Laure Cremers
Laure Cremers
Content Specialist at Lighthouse
Lighthouse
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Sales & Marketing
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Consumer Trends
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Laure Cremers
by Laure Cremers
9 December 2025LighthouseInformation Technology
How small hotels are staying profitable in an unpredictable market