Information Technology

Travel Technology

HITEC is the largest hospitality technology show in the world. I began attending the show when I was an undergraduate student majoring in hospitality. The size and scope of the HITEC show, with more than 6,000 annual attendees, was impressive. Perha...

Beyond the Bed: Rethinking Guestrooms for the Year 2075

Justin Taillon

Professor & Department Head at Highline College

Highline College

Innovation

Guests are more distracted than ever. Inboxes are filled with hundreds of emails and whatever message your property is sending to them, it can be easily ignored.

Overcoming the pre-arrival noise: Tips to stand out among other hotels

Johanna Bernuy

Marketing Manager at Bookboost

Bookboost

Sales & Marketing

Email marketing

Guest Experience

In the hotel business, a guest’s experience begins long before they step into the lobby. From the moment they make a booking online, they place their trust in the property’s ability to safeguard their personal and payment information.

Cybersecurity as a Business Imperative

Pam Lindemoen

Chief Security Officer and Vice President of Strategy for the Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC)

Retail & Hospitality ISAC

Safety & Security

Artificial Intelligence (AI) has been significantly reshaping the hospitality industry over the past decade. From luxury hotels to fast food joints, AI tools are affecting how services are delivered and how operations are run, ultimately having an e...

AI in Hospitality: Transforming Service Experience and Efficiency

Ronald Sone

Research Assistant at EHL Hospitality Business School

EHL

Lodging Industry

The hospitality industry is entering a defining moment. After years of steady digital adoption, hotel leaders are shifting their focus from incremental efficiency to systemic innovation that connects technology, data, and human experience into a uni...

Infor Hospitality and Amazon Web Services (AWS) are bringing hotel leaders together for Innovation Fest 2025

Alan Young

VP, Strategy | Hospitality, Infor

Infor

Events & Conferences

Hotels have entered a new operational era. Costs continue to rise across energy, labour, and distribution while expectations for speed and personalization grow sharper with every guest interaction. To sustain profitability, operations must evolve fr...

Workflow Automation Has Become the Hidden Lever of Hotel Performance

Linda Girrbach

Co-Founder & Head of Hospitality Consulting, RobosizeMe

Robosize ME

Lodging Industry

Guest Experience

As artificial intelligence (AI) has revolutionized how businesses recruit and select talent, job seekers must also adapt to this new reality. This week, we shift the focus from how companies and HR managers can lead the process to how job seekers ca...

How job seekers can succeed in AI-assisted hiring

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

Human Resources

Recruitment

Over the past year, we’ve all been talking (and hearing) a lot about MCP, the Model Context Protocol. It’s the new standard introduced by Anthropic and now being adopted by OpenAI and Google — essentially a new, more intelligent way for AI models to...

The Next Shift in AI Distribution: From MCP to A2A, and Why It Matters for Hotels

Ira Vouk

Hospitality Technology and Revenue Management consultant

Ira Vouk Hospitality 2.0 Consulting

Innovation

Twenty years ago, I walked into Visual Matrix with an IT background, no hospitality experience, and no real idea what I was getting into.

What I’d Tell My Younger Self: 5 Lessons from 20 Years in Hospitality Tech

Charlie Rhodes

Chief Operating Officer

Visual Matrix Property Management System (Image Technology Systems)

Human Resources

Lodging Industry