The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term

We’re all weathering the same storm, but too many organizations are doing it in boats with missing oars or worse, with crews rowing at double speed just to stay afloat. The “run lean” mantra has become a badge of honor in many industries, especially...

Zoe Connolly

Founder and CEO of Hospitality Spotlight

Hospitality Spotlight

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Human Resources

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Opinion

Hospitality Financial Leadership: The Luggage

The Empress Hotel in Victoria, British Columbia, saw massive renovation in 1988. The renovation was so big the hotel was closed for 6 months. One man died in the construction falling down the garbage chute, and it is said that the hotel rose 6 inche...

David Lund

The Hotel Financial Coach

David Lund

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Finance

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Human Resources

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Opinion

Hospitality as a force for good: lessons from a refugee

In hospitality, we often talk about guest experience, operational excellence and creating memorable moments. But the most profound lessons in hospitality come from stories that begin far away from a hotel lobby.

Tom Brown

Principal Copywriter at Mews

Mews

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Human Resources

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Lodging Industry

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Corporate Social Responsibility (CSR)

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Hotelschools | Universities

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Opinion

Thought Leadership Development: Creating a Culture and Community

The premise of this discussion is that thought leadership can and should be developed as part of a business culture. I view thought leadership being tied to overarching business concepts like leadership, innovation, sustainability, and communication...

Robert O’Halloran

Professor Director, School of Hospitality Leadership at East Carolina University.

East Carolina University

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Human Resources

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Education & Professional Development

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Opinion

Beyond the Business Case: What Hotels Get Wrong About Neurodiversity Employment

In my previous Hospitality Net article, I explored how small, practical adjustments can help hotels tap into an overlooked talent pool of neurodivergent people—and, in the process, make operations smoother for everyone. But the story does not end th...

Jayanti Jayanti

Senior Lecturer in Hospitality Management at the University of West London and a Senior Fellow of the Higher Education Academy

University of West London

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Human Resources

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Diversity

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Opinion

Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities

In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company provi...

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Human Resources

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Lodging Industry

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Guest Experience

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Opinion

Can Career Mobility Be a New Solution to Lodging Workforce Development?

Do people consider the lodging industry a good place to build a long-term career? In response to the lodging industry’s ongoing concern about workforce development, a team of researchers from the University of South Carolina’s Hospitality and Touris...

Haemoon Oh

Distinguished Professor, University of South Carolina

University of South Carolina

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Human Resources

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Lodging Industry

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Opinion

On-Site Training: Always a Smart Option

Remote learning has become a practical and reliable tool, teaching us anything from how to make a bed to how to organize a closet, all with a few keystrokes or clicks. While remote training offers convenience and flexibility, properties are rediscov...

Wendy Paul-Leonard

Senior Training Services Manager

Maestro

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Human Resources

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Property Technology

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Lodging Industry

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Opinion

The smarter way to hire staff: rethinking hotel recruitment

Talent shortages remain widespread throughout hospitality. The competition for dependable, motivated staff is fierce. Hotel owners, general managers and HR teams are still navigating the fallout of a post-Covid labor market shaped by economic pressu...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Human Resources

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Property Technology

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Lodging Industry

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Recruitment

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Opinion

How Hospitality Leaders Are Navigating Talent, Tech, and Capital Shifts

The hospitality industry is entering 2026 at a crossroads. Owners and operators are facing a landscape shaped by tightened capital markets, shifting guest expectations, wage escalations, and rapidly evolving technologies. These forces are rewriting ...

Andrew Hazelton

Managing Director at AETHOS Consulting Group

AETHOS Consulting Group

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Human Resources

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