Developing a Guest-Centric Culture: Training and Best Practices for Superior Service
Opinion

Developing a Guest-Centric Culture: Training and Best Practices for Superior Service

Hospitality, at its core, is about making people feel seen. It’s about creating the kind of moments that cut through the noise of everyday life and lodge themselves in memory forever.

Mychal Milian
Mychal Milian
General Manager, Waterstone Resort & Marina, Boca Raton - Curio Collection by Hilton
Hilton
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Human Resources
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Guest Experience
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Mychal Milian
by Mychal Milian
17 November 2025HiltonHuman Resources
Developing a Guest-Centric Culture: Training and Best Practices for Superior Service
Opinion

We need SNAP benefits on the fly

Hospitality industry leaders need to act now to support its workers during the government shutdown. This is especially important due to the Supplemental Nutrition Assistance Program (SNAP) benefits program disruption. This needs to be the top issue ...

April Robertson-Ring
April Robertson-Ring
Doctoral Student at Rosen College of Hospitality Management | University of Central Florida
UCF
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Human Resources
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Corporate Social Responsibility (CSR)
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National & International Policy
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April Robertson-Ring
by April Robertson-Ring
13 November 2025UCFHuman Resources
University of Central Florida Rosen College of Hospitality Management
CEO Pay in Hospitality 2025
Opinion

CEO Pay in Hospitality 2025

In last year’s study of CEO pay, we explored the ongoing shifts in compensation following the pandemic’s disruptive impact on the hospitality industry. This year, we turn our focus to a period defined by mounting global uncertainty, driven by politi...

Emily Whitmore
Emily Whitmore
Associate | New York, Aethos Consulting Group
AETHOS Consulting Group
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Finance
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Human Resources
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Emily Whitmore
by Emily Whitmore and Keith Kefgen
12 November 2025AETHOS Consulting GroupHuman Resources
CEO Pay in Hospitality 2025
The Five Rules of Optimizing AI in Hotel Human Resources
Opinion

The Five Rules of Optimizing AI in Hotel Human Resources

Think about all the things we say we want to do but do not have time for: follow-up calls to candidates, monthly wellness check-ins/stay interviews, individualized onboarding paths, coaching based on performance data.

Merrick Dresnin
Merrick Dresnin
Chief People Services Officer, Cote Hospitality
Cote Hospitality
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Human Resources
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Chatbots, Robotics & AI
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Merrick Dresnin
by Merrick Dresnin
7 November 2025Cote HospitalityHuman Resources
The Five Rules of Optimizing AI in Hotel Human Resources
How job seekers can succeed in AI-assisted hiring
Opinion

How job seekers can succeed in AI-assisted hiring

As artificial intelligence (AI) has revolutionized how businesses recruit and select talent, job seekers must also adapt to this new reality. This week, we shift the focus from how companies and HR managers can lead the process to how job seekers ca...

Linchi Kwok
Linchi Kwok
Professor at The Collins College of Hospitality Management, Cal Poly Pomona
CAL Poly Pomona
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Human Resources
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Information Technology
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Recruitment
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Chatbots, Robotics & AI
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Linchi Kwok
by Linchi Kwok
3 November 2025CAL Poly PomonaHuman Resources
How job seekers can succeed in AI-assisted hiring
How Task Force Marketing Helps Hotels Bridge Staffing Gaps
Opinion

How Task Force Marketing Helps Hotels Bridge Staffing Gaps

The hospitality industry has long relied on task force professionals to fill leadership gaps in operations, finance, and revenue management. As we approach 2026, that same concept is gaining momentum within marketing and communications. It’s especia...

Debbie Miller
Debbie Miller
Digital Marketing and Communications Professional and member of Cayuga Hospitality Consultants.
Cayuga Hospitality Consultants
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Human Resources
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Sales & Marketing
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Recruitment
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Debbie Miller
by Debbie Miller
31 October 2025Cayuga Hospitality ConsultantsHuman Resources
How Task Force Marketing Helps Hotels Bridge Staffing Gaps
Strategic Hospitality Workforce Redesign: Unlocking New Opportunities
Opinion

Strategic Hospitality Workforce Redesign: Unlocking New Opportunities

The digital shelf has fundamentally reshaped how hospitality products are presented and sold, and this transformation extends far beyond just revenue channels; it presents an unparalleled opportunity to radically redesign our workforce and job roles...

Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
TRAVHOTECH
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Human Resources
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Innovation
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Mark Fancourt
by Mark Fancourt
29 October 2025TRAVHOTECHHuman Resources
Strategic Hospitality Workforce Redesign: Unlocking New Opportunities
Opinion

What I’d Tell My Younger Self: 5 Lessons from 20 Years in Hospitality Tech

Twenty years ago, I walked into Visual Matrix with an IT background, no hospitality experience, and no real idea what I was getting into.

Charlie Rhodes
Charlie Rhodes
Chief Operating Officer
Visual Matrix Property Management System (Image Technology Systems)
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Human Resources
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Information Technology
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Lodging Industry
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Charlie Rhodes
by Charlie Rhodes
27 October 2025Visual Matrix Property Management System (Image Technology Systems)Human Resources
Visual Matrix Property Management System (Image Technology Systems)