Human Resources

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hote...

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

Nasir Zahir

CFBE, is the Founder and President of NZ Hospitality

NZ Hospitality

People talk about “being in the flow” as if it’s some zen productivity state. That’s nice, but what I mean by flow is much more practical: things moving. From left to right, down the funnel, across the team. Progress happens because work doesn’t get...

"In the flow" or "On the Flow" comments on work

Martin Soler

Partner at Soler & Associates

Soler & Associates

Innovation

I spent some time researching what are the main concerns of hotel company leaders. I put the list below, but it is quite familiar: People, talent, and culture top the chart. Finding and keeping good staff has apparently never been harder.

Top 10 Hotel Industry Concerns

Martin Soler

Partner at Soler & Associates

Soler & Associates

Finance

Information Technology

When staffing shortages hit at peak season, it’s not just guest satisfaction that suffers — room inventory shrinks, and operations strain under pressure. Across U.S. hospitality, uncertain immigration policy is now a key factor shaping workforce str...

Immigration Policy and The Hospitality Workforce

Alice Sherman

Executive Vice President & Managing Director, Americas

HVS

National & International Policy

Hospitality faces some of the toughest workforce challenges, with one of the highest turnover rates in any industry. In this article, Cynthia Hansen, Managing Director of the Innovation Foundation, reflects in conversation with Inès Blal on how soci...

6 Innovation Insights to Tackle Hospitality Workforce Challenges

Inès Blal

Dean of Undergraduate School at EHL Hospitality Business School

EHL

Corporate Social Responsibility (CSR)

Recruitment

As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.

Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

CRM & Loyalty

Guest Experience

Have you ever counted how many hours your teams spend each week copying data from one system to another, reconciling payments, or correcting reservation errors? Behind the warm welcome and seamless guest service that define hospitality, there is a l...

Automation Readiness: A Practical Checklist for Hotel Leaders

Stephen Burke

Founder and CEO at Robosize ME

Robosize ME

Chatbots, Robotics & AI

In a series of discussions about artificial intelligence (AI) in human resource management (HRM), we explored how AI has transformed the traditional HR functions and how HR professionals can remain irreplaceable in the age of AI. To help organizatio...

Research Questions Regarding AI in HRM: Preparing for an AI-Powered Workplace

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

Information Technology

Chatbots, Robotics & AI

The rules and socialization of norms within an organization function as establishing operations to sustain many cultural practices. Their description corresponds to contingencies that set an aversive condition, such as guilt, shame, the feeling of h...

The Role of Coaching and Human Talent Management in Promoting Equity and Organizational Well-Being

Diana Carolina Perez Cabas

Psychologist, Executive Coach, Magister in Human Resources and Organizational Development, SHG Universities Professor, HR Influencer Spain 2024

Swiss Hospitality Group Universities

Education & Professional Development