Diversity

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hote...

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

Nasir Zahir

CFBE, is the Founder and President of NZ Hospitality

NZ Hospitality

When staffing shortages hit at peak season, it’s not just guest satisfaction that suffers — room inventory shrinks, and operations strain under pressure. Across U.S. hospitality, uncertain immigration policy is now a key factor shaping workforce str...

Immigration Policy and The Hospitality Workforce

Alice Sherman

Executive Vice President & Managing Director, Americas

HVS

National & International Policy

The rules and socialization of norms within an organization function as establishing operations to sustain many cultural practices. Their description corresponds to contingencies that set an aversive condition, such as guilt, shame, the feeling of h...

The Role of Coaching and Human Talent Management in Promoting Equity and Organizational Well-Being

Diana Carolina Perez Cabas

Psychologist, Executive Coach, Magister in Human Resources and Organizational Development, SHG Universities Professor, HR Influencer Spain 2024

Swiss Hospitality Group Universities

Education & Professional Development

Accessible tourism is emerging as one of the fastest-growing sectors within the travel industry. For a start, the segment size is huge. In 2023, World Health Organization indicated that across the world, there are 1.3 billion people who have some fo...

Is Your Hotel Website Helping Guests with Disabilities in Their Bookings?

Lee-Keng Ng

Associate Professor at Singapore Institute of Technology (SIT)

Singapore Institute of Technology (SIT)

Lodging Industry

Market Segments

As hospitality grapples with one of the worst staffing crises in recent memory, a compelling question arises: Are we truly looking everywhere for talent? A groundbreaking study from the University of West London reveals how simple workplace adjustme...

Opening Minds, Opening Doors: Neurodiversity – The Talent Solution Hospitality Overlooks

Jayanti Jayanti

Senior Lecturer in Hospitality Management at the University of West London and a Senior Fellow of the Higher Education Academy

University of West London

This year’s EHL’s Women in Leadership (WIL) Day brought together students and industry professionals to discuss inclusion in the workplace. Gen Z participants shared their perspectives on what diversity, equity and inclusion (DEI) means to them. The...

Rethinking Inclusion in the Workplace: Gen Z at Women in Leadership

Dr. Sowon Kim

Associate Professor at EHL Hospitality Business School

EHL

In June 2024, on World Refugee Day, over 120 million people and counting have been forcibly displaced from their homes, according to the United Nations High Commissioner for Refugees (UNHCR). This number is higher than ever before, as global conflic...

Rebuilding Futures: Why Hiring Refugees Creates a More Welcoming World

David Miliband

President and CEO of International Rescue Committee

Marriott

Corporate Social Responsibility (CSR)

Workplace culture can make or break a company. It’s the talent and individuals that contribute to a business who define its success from the beginning. According to Deloitte, 83% of executives and 84% of employees believe that having engaged and mot...

How to Successfully Create a Diverse and Inclusive Workplace

Heather Berti

Senior Vice President of People Services at Arlo Hotels

Arlo Hotels

Here we are, in the first quarter of 2025. It has been a rough year, but we have almost made it through (just kidding). There have been debates that have been flashpoints in the first quarter of the year. One that continues to play out as we honor W...

Hospitality and the ‘Group Chat’ Dilemma on DEI

Andrew Hopson

Food and Beverage Leader

Andrew Hopson