Education &amp; Professional Development

Wine has long been perceived as a male-dominated world. For centuries, symbolic authority, from inheritance in family domains to the role of the “master winemaker”, has largely been coded as masculine. Women were present, often as vineyard workers o...

Women in Wine: Careers in the Industry

Alicia Gallais

Assistant Professor in Wine Management at Burgundy School of Business

EHL

Events & Conferences

Food and beverage

The rules and socialization of norms within an organization function as establishing operations to sustain many cultural practices. Their description corresponds to contingencies that set an aversive condition, such as guilt, shame, the feeling of h...

The Role of Coaching and Human Talent Management in Promoting Equity and Organizational Well-Being

Diana Carolina Perez Cabas

Psychologist, Executive Coach, Magister in Human Resources and Organizational Development, SHG Universities Professor, HR Influencer Spain 2024

Swiss Hospitality Group Universities

Diversity

Hotel management isn’t just about rooms and reservations. From leadership and logistics to loyalty-building, it’s a hands-on education in what it takes to run a world-class experience. This article explores the deep, real-world lessons behind hotel ...

Leadership, Logistics and Loyalty: What Hotel Management Teaches You

Martin Green

Editor - The Insider, Glion Institute of Higher Education

Glion

The widening skills gap in the luxury hospitality industry is jeopardising the industry’s capacity for sustained excellence, even though the demand for high-end experiences has remained strong. This means that the industry is standing on the edge of...

The talent problem within luxury hospitality

Franck Arnold

Managing Director & Regional Vice-President, The Savoy, London

Accor

I recently read a post about the value of hands-on experience in the hospitality industry, and it struck a chord.

From the Floor to the Front Line of Leadership

Mark Timbrell

Managing Partner UK Office, Phi Management Group

Phi Management

Hospitality is borderless. Guests, brands, and staff move freely across countries, yet many graduates are still trained for careers as if they’ll only ever work in one market.

Swiss Values. Global Classrooms. Why Mobility Matters for Tomorrow’s Hospitality Leaders

Sofia Furtado

Junior Vice President, SHG Universities

Swiss Hospitality Group Universities

The days of long lectures and passive note-taking are numbered. At least, they should be. Hospitality professionals are expected to think strategically, lead diverse teams, and make quick decisions under pressure. Yet many graduates leave university...

Lectures Are Out. Executive Learning Is In. Why Hospitality Needs a New Training Model

Sofia Furtado

Junior Vice President, SHG Universities

Swiss Hospitality Group Universities

Hotelschools | Universities

As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.” My regular readers may recall that this is a topic previ...

Deanonymize Your Guests to Improve Guest Hospitality Experiences

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

Guest Experience

Companies spent $21.9 billion on frontline training in 2023. That number is expected to climb to $46.7 billion by 2028. But despite that investment, only 44% of employees feel like their organizations invest in their development.

Train smarter: Boost frontline performance while reducing costs

Eric Jackson-Sarkany

Senior Manager, Marketing Programs

Axonify

Sales & Marketing

Information Technology