Education & Professional Development

Why Mathematics is Important in Business and Hospitality Education

Why Mathematics is Important in Business and Hospitality Education

“But professor, will this be useful in real life?”

Yacine Aoun

Visiting Professor at EHL Hospitality Business School

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Education & Professional Development

Why Mathematics is Important in Business and Hospitality Education

Thought Leadership Development: Creating a Culture and Community

Thought Leadership Development: Creating a Culture and Community

The premise of this discussion is that thought leadership can and should be developed as part of a business culture. I view thought leadership being tied to overarching business concepts like leadership, innovation, sustainability, and communication...

Robert O’Halloran

Robert O’Halloran

Professor Director, School of Hospitality Leadership at East Carolina University.

East Carolina University

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Human Resources

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Education & Professional Development

Thought Leadership Development: Creating a Culture and Community

Hotel Food and Beverage Thrives on People, Who Are the Best Investment

Hotel Food and Beverage Thrives on People, Who Are the Best Investment

As digital screens and contactless service exchanges continue to become mainstream, the heart of hospitality remains deeply human.

Stephen Wittman

Stephen Wittman

Vice President, Food & Beverage at Remington Hospitality

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Education & Professional Development

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Food and beverage

Hotel Food and Beverage Thrives on People, Who Are the Best Investment

Reservations Reconfirmation Calls Present Opportunities To Build The Brand, Upsell, and Cross-Sell

As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still call the hote...

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Sales & Marketing

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Lodging Industry

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Education & Professional Development

Leveraging Mentorship for Hospitality Career and Industry Advancement

Leveraging Mentorship for Hospitality Career and Industry Advancement

When Dana Kelly, Owner of Penrose Hospitality Solutions, found herself wanting to pivot her career from working in behavioral health to a role in the hospitality industry, she didn’t know where to start. Setting out in an industry in which she had f...

Jeanne Varney

Senior Lecturer, Deputy Area Chair for Operations, Technology, and Information Management

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Education & Professional Development

Leveraging Mentorship for Hospitality Career and Industry Advancement

Why Hospitality Education Needs a Reality Check

Why Hospitality Education Needs a Reality Check

For much of the late twentieth century, hospitality education was a model of how academia could work hand in hand with industry. The UK led the world in creating postgraduate programmes that balanced academic rigour with real-world relevance, produc...

Dr. Charalampos (Babis) Giousmpasoglou

Dr. Charalampos (Babis) Giousmpasoglou

Principal Academic in HRM at Bournemouth University Business School

Bournemouth University

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Education & Professional Development

Why Hospitality Education Needs a Reality Check

Five Key Negotiation Skills Every Hospitality Leader Should Master

Five Key Negotiation Skills Every Hospitality Leader Should Master

Negotiation skills are among the most underappreciated abilities in the hospitality industry, yet it shapes everything from supplier agreements to guest experiences. Understanding the nuanced art of negotiation can turn the average deal into an oppo...

Dr Lohyd Terrier

Dr Lohyd Terrier

Associate Professor at EHL Hospitality Business School

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Human Resources

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Education & Professional Development

Five Key Negotiation Skills Every Hospitality Leader Should Master

Online Training Tools Are Boosting Productivity of Maintenance & Housekeeping Teams at Hotels

Online Training Tools Are Boosting Productivity of Maintenance & Housekeeping Teams at Hotels

The hospitality industry is knee-deep in budgeting season, and there is no better time to begin equipping hotel teams with the right tools and knowledge to operate efficiently, deliver seamless guest experiences, and maintain brand consistency. One ...

Drew Smith

Director of Training

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Human Resources

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Education & Professional Development

Online Training Tools Are Boosting Productivity of Maintenance & Housekeeping Teams at Hotels

Earning Professional Designations and Credentials: What, Why and How?

Earning Professional Designations and Credentials: What, Why and How?

Education comes in many shapes and forms. The focus should be on the quality of the education and the value of what is being offered. Hospitality professionals that want to enhance their professionalism and build their educational resumes have numer...

Robert O’Halloran

Robert O’Halloran

Professor Director, School of Hospitality Leadership at East Carolina University.

East Carolina University

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Education & Professional Development

Earning Professional Designations and Credentials: What, Why and How?

Hotel Training Needs a Rethink: From Checklists to Commitment

Hotel Training Needs a Rethink: From Checklists to Commitment

Training in hospitality has never been only about tasks. It is about shaping culture, building belonging, and creating pride. In many hotels, however, the process still feels like a box-ticking exercise. New hires memorize scripts, click through onl...

Dr. Kijung Choi

Dr. Kijung Choi

Senior Lecturer in International Hotel Leadership at William Angliss Institute

William Angliss Institute

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Education & Professional Development

Hotel Training Needs a Rethink: From Checklists to Commitment