Doug Kennedy

President of the Kennedy Training Network

Doug KennedyDoug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities. Visit KTN at or email him directly [email protected] Doug is the author of “So You REALLY Like Working With People? - Five Principles for Hospitality Excellence.”

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Insights by Doug Kennedy (208)

As Demand Returns For Groups and Events, Let’s Not Slip Back Into “Order-taking”

Based on the conversations I’m having with clients and contacts it seems that demand for groups and events is coming quicker than expected. At most hotels, salespeople have either been recalled from furlough or from helping to cover hotel operations.

True Hotel Leaders With Bruce Jordan: Doug Kennedy On Hotel Sales, Q4 2021

As a follow-up to the April 28, 2021 segment, Bruce Jordan conducted this 5 minute interview when I was in Orlando at the end of June. We got a chance to talk about what hotel salespeople need to be doing now that demand is flooding back.

A True Story of An Authentic Hospitality Welcome

Recently while on the road conducting training for the Camelback Resort in the Pocono Mountains of Pennsylvania, I had the opportunity to experience a genuine, authentic welcome. Before that story, let me first share a few details about my expectations, as well as what happened before my arrival.

The Spirit of Hospitality Flows Like Currency – Your Heart Is The Power Bank

Have you ever walked in to work at a hotel or hospitality company and immediately recognized that someone, somewhere has determined that today is going to be “one of THOSE days”? It’s almost like someone posted a sign at the staff entrance to make it official.

True Hotel Leaders - Kennedy Training Network President Doug Kennedy

Today we’ll be interviewing hotel royalty, we have the Duke of the Hotel Consulting business Doug Kennedy. From hotel reservation sales, front desk sales training, and group sales training. Doug is going to the share his Kennedy touch which usually turns your hotel into a cash machine.
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