Organization
Consultant

Kennedy Training Network (KTN)

Kennedy Training Network (KTN) Kennedy Training Network (KTN) is the lodging industry"s best source for customized hotel training workshops, conference presentations, and private individual hotel team webinars. KTN specializes in reservations sales, hospitality and guest service excellence, hotel sales training, and front desk upselling and profit optimization. KTN is also a leading provider of hotel telephone mystery shopping for hotel brands, management companies, and individual hotels from all market segments.
Opinions

Hoteliers Of All Levels Can Benefit From Joining A Local Toastmasters International Club

By Cathy Cook

When I started my management career at the Front Desk, I had no problems working side by side with my associates on the front lines taking care of our guests and putting on a show for my audience every day! But when it came to be standing up in front of my department and presenting an agenda or leading a meeting, I felt panicked and I would perspire and forget what I had to say.

Pro-Active Prospecting Is The Only Way Hotel Sales Staff Can Do Their Most Important Job: Fill In “Gap” Dates

By Doug Kennedy

In the current market, most hotels, resorts and other venues are experiencing a significant softening in group demand. However, this does not necessarily mean that hotel salespeople are fielding fewer inbound leads, but rather multiple leads are coming in for dates that are in peak demand for transient and for other group business.

News

KTN Introduces E.P.I.C Hospitality™ Training

This is the first in my series of five train-the-trainer articles based on the content of KTN's newest on-site hospitality training program. When I'm on the road conducting hospitality industry training or presenting at conferences, most hoteliers I speak with clearly understand that hospitality and guest service excellence are more important than ever before in the history of the lodging industry.

Appointment
Authors

Doug Kennedy

President of the Kennedy Training Network

Cathy Cook

Executive Director of Training & Development at Kennedy Training Network

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