Kennedy Training Network (KTN)
Welcome to The Kennedy Training Network, the lodging industry’s best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and group or conference sales optimization. Launched in 2006, KTN’s roots run even deeper in hotel training. KTN's President, Doug Kennedy, has been creating and delivering customized hotel sales, hospitality and reservations sales training for the lodging industry since 1989, Doug Kennedy also frequently presents customized, management level trainings for management companies and brands. KTN is a leading provider of hotel telephone mystery shopping, offering reservations mystery shopping, hotel sales mystery shopping, and telephone hospitality assessments.