Recruitment

CRM & Loyalty

As artificial intelligence (AI) has revolutionized how businesses recruit and select talent, job seekers must also adapt to this new reality. This week, we shift the focus from how companies and HR managers can lead the process to how job seekers ca...

How job seekers can succeed in AI-assisted hiring

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

Information Technology

The hospitality industry has long relied on task force professionals to fill leadership gaps in operations, finance, and revenue management. As we approach 2026, that same concept is gaining momentum within marketing and communications. It’s especia...

How Task Force Marketing Helps Hotels Bridge Staffing Gaps

Debbie Miller

Digital Marketing and Communications Professional and member of Cayuga Hospitality Consultants.

Cayuga Hospitality Consultants

Sales & Marketing

In an increasingly competitive hospitality environment, guest satisfaction is the basis of a customer’s loyalty to a brand and a hotel’s long-term revenue growth.

What Gen Z Wants from Hotels: Operational Insights for Hospitality Leaders

Bendegul Okumus

Associate Professor, UCF Rosen College & Hospitality Management

UCF

Artificial intelligence (AI) has revolutionized how we recruit and select talent. HR and hiring managers are no longer just recruiters. They are strategic supervisors of the whole AI ecosystem. The new challenge is to lead responsibly, ensuring that...

How companies and HR managers can lead in the age of AI-assisted hiring

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

Information Technology

The global hospitality industry is forecast to see its labour demand climb in the coming years, but persisting labour shortages and other challenges in hiring and retaining employees could make it very difficult to meet these needs. Hotels should im...

How Can Hotels Step Up Their Recruitment Game?

Roger A. Allen

Group Chief Executive Officer of RLA Global

RLA Global

Hiring in hospitality has always required a blend of instinct and insight. With evolving guest expectations and growing competition for top talent, it’s more important than ever for hiring managers to look beyond resumes to uncover attributes that t...

Key Attributes Hiring Managers Should Recognize During The Interview Process

Heather Berti

Senior Vice President of People Services at Arlo Hotels

Arlo Hotels

Artificial intelligence (AI) is reshaping how organizations hire talent. Today, AI is not just a tool but a partner that supports and enhances human decision-making across all six distinct phases of the hiring process, from receiving applications to...

How AI is revolutionizing the hiring process

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

Hospitality faces some of the toughest workforce challenges, with one of the highest turnover rates in any industry. In this article, Cynthia Hansen, Managing Director of the Innovation Foundation, reflects in conversation with Inès Blal on how soci...

6 Innovation Insights to Tackle Hospitality Workforce Challenges

Inès Blal

Dean of Undergraduate School at EHL Hospitality Business School

EHL

Corporate Social Responsibility (CSR)

In recent years, the increasing use of artificial intelligence has transformed many stages of the hiring process. Among these recruitment tools, Applicant Tracking Systems (ATS) have become particularly widespread, offering organizations a way to ma...

AI in Hiring – The Case of Applicant Tracking Systems

Bertrand Audrin

Assistant Professor at EHL Hospitality Business School

EHL