6 Innovation Insights to Tackle Hospitality Workforce Challenges

Hospitality faces some of the toughest workforce challenges, with one of the highest turnover rates in any industry. In this article, Cynthia Hansen, Managing Director of the Innovation Foundation, reflects in conversation with Inès Blal on how soci...

Inès Blal

Dean of Undergraduate School at EHL Hospitality Business School

EHL

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Human Resources

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Corporate Social Responsibility (CSR)

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Recruitment

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Opinion

AI in Hiring – The Case of Applicant Tracking Systems

In recent years, the increasing use of artificial intelligence has transformed many stages of the hiring process. Among these recruitment tools, Applicant Tracking Systems (ATS) have become particularly widespread, offering organizations a way to ma...

Bertrand Audrin

Assistant Professor at EHL Hospitality Business School

EHL

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Recruitment

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Chatbots, Robotics & AI

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Opinion

Recruitment Resources and Frameworks: Talent Management and Outsourcing Opportunities!

Work force needs, recruitment and staffing have long been significant challenges in the hospitality industry. Despite its role as the main contributor to the national income in many countries, the hospitality industry has been facing issues linked t...

Robert O’Halloran

Professor Director, School of Hospitality Leadership at East Carolina University.

East Carolina University

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Human Resources

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Recruitment

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Opinion

Empowering the Few to Serve the Many: How Tech Is Rescuing Hotels from the Staffing Crisis

The hospitality industry is facing a perfect storm. Hotels across America are desperately short-staffed, with vacant positions collecting dust despite better wages and beefed-up benefits. When employees come aboard, they jump ship at an alarming rat...

Motti Tadmor

Vice President and Head of Hospitality

IBS Software

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Human Resources

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Travel Technology

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Lodging Industry

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Recruitment

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Opinion

Turning Internships into Leadership Labs: How Structured Placements Build Hospitality Leaders

Internships are often treated as a box to tick in hospitality education: complete a few months of work, collect a reference, and move on. But with talent shortages and rising guest expectations, the industry can no longer afford to treat internships...

Sofia Furtado

Junior Vice President, SHG Universities

Swiss Hospitality Group Universities

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Human Resources

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Recruitment

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Opinion

Mistakes Hotel Companies Make When Actively Hiring

Hotel companies are always looking to fill open roles. According to a survey conducted by the American Hotel & Lodging Association (AHLA) and AHLA Gold Partner Hireology, hotels have, on average, six to seven open positions per property. As a result...

Heather Berti

Senior Vice President of People Services at Arlo Hotels

Arlo Hotels

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Human Resources

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Recruitment

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Opinion

How to Hire for the Hotel of Tomorrow: The Biggest Changes in Hospitality Jobs

Will your job exist in five years’ time? In the age of AI, it’s something many of us are asking ourselves, particularly as hospitality’s evolution picks up speed.

Tom Brown

Senior Copywriter at Mews

Mews

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Revenue Management

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Recruitment

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Innovation

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Guest Experience

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Opinion

Hospitality workers are vulnerable…here’s how we can protect them

The hospitality industry has a concerningly high turnover rate, and things don’t seem to be improving. An astounding 42% of new employees in hospitality leave their jobs within just 90 days. More than 80% of hospitality operators are facing recruitm...

Ryan Haynes

Director/Lead Consultant at Haynes MarComs Ltd

Haynes MarComs Ltd

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Human Resources

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Lodging Industry

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Corporate Social Responsibility (CSR)

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Recruitment

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Opinion

Decoding LinkedIn: Job Search and Digital Recruitment Strategies

EHL’s Dr. Sébastien Fernandez (Associate Professor of Organizational Behavior) teaches courses on Human Behavior and Performance, Emotional Intelligence and People Analytics. Sébastien is interested in helping the hospitality industry harness psycho...

Beatrice Venturini

Hospitality Insights content editor at EHL Hospitality Business School

EHL

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Social Media

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Recruitment

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Opinion

The Real Estate Recruitment Trap: When the Pursuit of Perfect Hurts Organizational Health

As we sit here in Q4, waiting for the U.S. hotel real estate market to truly heat up, I am fielding many calls each week with a similar refrain; individuals are seeking growth, more responsibility, new experiences, and/or greener pastures. They are ...

Terry Donovan

Manager at AETHOS

AETHOS Consulting Group

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Human Resources

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Recruitment

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