Author
Author

Linchi Kwok

Associate Professor at The Collins College of Hospitality Management

Linchi Kwok

Linchi Kwok publishes viewpoints and refereed articles in hospitality management and service marketing. His research work won several best paper awards at academic conferences. Linchi is now an associate professor at The Collins College of Hospitality Management at Cal Poly Pomona and a visiting professor at Sun Yat-Sen University. Before moving to Southern California, Linchi worked at Syracuse University, Rochester Institute of Technology, Texas Tech University, and Marriott.

More about Linchi Kwok

Insights by Linchi Kwok (50)

Will the lodging industry’s supply growth outpace demand growth?

The COVID-19 vaccination rate is climbing steadily in the U.S. At its current rate, three in four people, or 75% of eligible residents, will be vaccinated by June. Businesses are reopening. The U.S. economy is now operating at 88% of its pre-pandemic level, with hope for continuous improvement.

Change To Adapt: How Businesses Respond To Post-Pandemic Travels

The vaccination rate is climbing steadily. On Feb. 27, a third vaccine requiring just one shot was also authorized by FDA.

Will the Hospitality and Travel Industry Recover in 2021?

Spring will soon be here. People are celebrating the Lunar New Year. Do you see a brighter future in 2021?

How Job Seekers’ Social Media Profiles Affect Employability: Evidence From a Research Study

Social media plays an increasingly important role in recruitment and employee selection. Recruiters are tempted to check on job candidates' social media profiles (SMPs) because SMPs could reveal more dynamic information about the candidates than their resumes alone.

How Concerning Is It When Contactless Self-Service Pushes More People Out of Work?

COVID-19 has accelerated a few foreseeable changes that the service industry expected for the future. For example, more consumers want delivery service since the pandemic hit in March. Restaurants, hotels, airlines, retailers, and shopping malls have extended their current contactless self-service offerings through mobile apps, kiosks, facial recognition, and palm recognition technologies.
Load More
Advertisements