Author
Author Bio

Linchi Kwok

Associate Professor at The Collins College of Hospitality Management

Linchi Kwok is an associate professor in The Collins College of Hospitality Management at California State Polytechnic University Pomona (Cal Poly Pomona). He came to Cal Poly Pomona by way of Syracuse University and Rochester Institute of Technology. He is a blogger and publishes refereed journal articles on service operations, information technology and social media. Linchi is a recipient of The W. Bradford Wiley Memorial Best (Research) Paper of the Year Award, in addition to a few Best Paper Awards in conferences. His perspectives have been quoted in The New York Times, NBC News, Fox News, and LA Times, among other mainstream media outlets. Linchi received an M.S. degree and a Ph.D. degree in hospitality administration from Texas Tech University and an MBA degree from Syracuse University.
Articles by Linchi Kwok (7)

What to expect in summer travel 2018

Have you made any travel plans for the summer? If not, it is probably a good time to do so. As a matter of fact, it is now also a good time for business operators in the hospitality and tourism industry to revisit their existing summer plans and make adjustments if necessary. ...