Linchi Kwok is a Stanford/Elsevier World's Top 2% Scientist, Department Chair, and Professor at The Collins College of Hospitality Management at Cal Poly Pomona. A recognized thought leader in hospitality and tourism, he conducts research on hospitality management, service marketing, and emerging technologies, with work published in leading academic journals and cited by major media outlets.

In 2024, Dr. Kwok became the first faculty member at The Collins College to receive Cal Poly Pomona's Provost Award for Excellence in Scholarly and Creative Activities. Before moving to Southern California, he worked at Syracuse University, Rochester Institute of Technology, Texas Tech University, and Marriott International.

Linchi is council member of the Living Hospitality: Talent & Culture panel, and panel expert of the Digital Marketing in Hospitality panel.