Author
Author Bio

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com

Articles by Shep Hyken (48)

What Doesn't Get Done Gets Noticed

In other words, the best customer service is invisible. It just happens. The customer doesn't have to ask for it. It just gets done the way it's supposed to. What does get done isn't always noticed, and shouldn't be. Invisible service means it happens without you ever seeing ...

Are You So Good Your Customers Would Pay You Double?

What if your customers said they would be willing to pay you twice what you normally charge? All they want in return is an amazing customer service experience.Really? That's it? That's all they want? We already give great customer service. This will be a piece of cake! (Or, ...