Author Bio

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focus™ customer service training programs go to
Articles by Shep Hyken (67)

Never Take Your Eyes Off The Customer

One of my favorite restaurants in St. Louis, where I live, is Tony's. You may be familiar with Tony's if you have been following my articles and videos for a while. They are an outstanding example of a great product - their food - and amazing service. So, good in fact that they ...

Your Customer Service DNA

Just a few weeks ago I went through an exercise and one of the questions was about my "entrepreneurial DNA." I took a different approach to the question. It wasn't just about being an entrepreneur. I realized that there was a point in my life that I could look back and say, ...

The More You Give The More You Get

There is an old saying: It is better to give than to receive. The interpretation of this is that giving is an act of kindness. There is another old saying: The more you give, the more you get. So, is the act of giving truly an act of kindness, even if you know you'll receive ...