Author
Author

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep HykenShep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com

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Insights by Shep Hyken (112)

Showing Up On Time

When I was a kid, my father taught me about being on time and why it is important. There were two times he gave me the "show up on time" lesson—neither of which I'll ever forget.

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