When I was a kid, my father taught me about being on time and why it is important. There were two times he gave me the "show up on time" lesson—neither of which I'll ever forget.
A friend of mine recently told me about their bad experience at a restaurant. The server was very nice and extremely apologetic about the problems that happened throughout the evening—but there were still problems.
National Customer Service Week is coming up soon. Every year it is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy.
Customers don't like to be told no. Any request or complaint that is met with a negative response may only add fuel to the fire. That's why I've been intrigued for years by Cameron Mitchell's philoso.
In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. It's those companies that manage to stand out from the crowd that end up being successful.