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Author Bio

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com
Articles by Shep Hyken (72)

Be Different : By Shep Hyken

If you compete head-to-head with your competition, you may win or lose. If you compete by being different, you stand out. And, that's a win.Over the years I've talked with many clients who are looking for ways to disrupt a competitor and/or win more business from existing customers. ...

Let Your Customers Tell Your Story

In the past, Ive written and talked about Telling Your Story. The idea is that you look to create the legendary type of stories that come from your employees and set the bar for the customer experience you want to deliver. Probably the best example is the famous Nordstrom story ...

Always Do Your Best

Our mantra at Shepard Presentations is to Always Be Amazing. Those three words are very important. They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. It's simple...We want to be amazing ...

Never Take Your Eyes Off The Customer

One of my favorite restaurants in St. Louis, where I live, is Tony's. You may be familiar with Tony's if you have been following my articles and videos for a while. They are an outstanding example of a great product - their food - and amazing service. So, good in fact that they ...

Your Customer Service DNA

Just a few weeks ago I went through an exercise and one of the questions was about my "entrepreneurial DNA." I took a different approach to the question. It wasn't just about being an entrepreneur. I realized that there was a point in my life that I could look back and say, ...