Author
Author Bio

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com
Articles by Shep Hyken (82)

Amaze It Forward

You've heard of the concept of Pay It Forward. Many people use the phrase to describe doing a good deed for someone with no other expectation than that person doing something nice for someone else and so on, creating a chain of good deeds. Don't pay it back. Pay it forward.Some ...

Make Your Company's Name Your Brand Promise

Earlier this year, I had the pleasure and honor of being the keynote presentation for River Valley Bank, soon to be Incredible Bank, as they merge the names of their brick-and-mortar banks and their online bank. I love that word, incredible, almost as much as my favorite word, ...

Core Values are Decision Filters

I'm honored to be the keynote speaker later this year at Office Pride, a franchisor of commercial cleaning service companies. All of the franchisees will be attending their annual meeting to network and learn about the latest and greatest opportunities happening in their industry. ...

The Best Feedback Question

"Please stay on the line to answer a short, one-question survey at the end of this call."That's what I heard just before the agent picked up the phone to help me. Just a one-question survey? Sounds short enough. Sure, I'll give them an extra minute of my time. So after the call, ...