How hotels can beat the front desk queue problem

If you’ve ever stood in line at a hotel reception, you know how quickly excitement can turn into frustration. Guests arrive with bags, families and expectations – but a slow-moving queue at check-in is often the first impression they get. For hoteli...

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Innovation

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Guest Experience

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Housekeeping

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Opinion

The Five Ws of Workforce Management in Hospitality

We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor target. At times, the explanation makes sense, a particularly labor-intensive set of meeting room re-sets in banquets requi...

Brian Schoettes

Workforce Management Expert, Cayuga Hospitality Consultants

Cayuga Hospitality Consultants

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Human Resources

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Housekeeping

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Opinion

Running Lean, Not Empty: Turning a Demand Slowdown Into a Margin Engine

For the first time in four years, U.S. hoteliers are staring at a genuine cyclical crosswind: topline erosion combined with cost stickiness. RevPAR in upscale and upper-midscale is receding 4–5 percent year-over-year, and wage inflation still burns ...

Corey McCarthy

Chief Marketing Office (CMO), Unifocus

Unifocus

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Revenue Management

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Guest Experience

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Housekeeping

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Opinion

What Gets Missed Between the Shift and the Schedule

A lot has been said about communication breakdowns in hospitality. But the truth is, it’s rarely just about miscommunication. It’s about disconnection—from purpose, from process, from each other. And it shows up in the details: missed handoffs, shif...

Karie Kelly

Chief Product & Technology Officer

Unifocus

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Property Technology

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Lodging Industry

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Housekeeping

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Opinion

What Guests Don’t See: The Real Work Behind a Clean Hotel

Guests walk into your lobby and see gleaming floors, fresh flowers, and spotless glass. They want crisp sheets, clean bathrooms, and air that smells fresh instead of like cleaning chemicals. But they have no idea about the teams working around the c...

Indiana Lee

Freelance Technical Writer at Indiana Lee Writes

Indiana Lee Writes

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Housekeeping

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Opinion

Cleaning Up Your Tech Stack: How All-In-One PMS Technology and Integrations are Improving Housekeeping

Housekeepers are the backbone of the hotel industry, but they need a little help to support our business today. Rising guest expectations and the need for greater efficiency have been a drain on housekeepers’ ability to keep pace with the needs of t...

Audrey MacRae

Executive Vice President at Maestro

NORTHWIND-Maestro

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Lodging Industry

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Innovation

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Guest Experience

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Housekeeping

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Opinion

10 Hotel Operators Using Automation to Cut Costs and Elevate Guest Experiences

As rising operating costs remain a top concern, hotel companies face mounting pressure to streamline operations and maintain high standards of guest service. One of the most effective strategies to achieve these goals is by automating back-office fu...

Jason Q. Freed

Hospitality Data Evangelist

Otelier (formerly myDigitalOffice)

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Property Technology

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Management Companies

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Finance & Accounting

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Housekeeping

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Opinion

Daily Housekeeping: A Source of Contention for Hotels, Guests, and Unions

We all remember those days in March 2020 when we realized that Covid 19 was going to be different than anything we had experienced in our lives. Almost overnight, the entire country shut down. As we dealt with the unknown, reports informed us that t...

David Sherwyn

Professor of Law at Cornell’s Nolan School of Hotel Administration

Cornell

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Housekeeping

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Cornell | Nolan School of Hotel Administration

Opinion

The New Frontier of In-Room Tablets + AI is Here and it’s Impacting Hotel Operations, Starting with Housekeeping

Imagine a businessman travels from Italy to America. Upon entering his room for the first time, the man is greeted by name by an AI concierge who proceeds to converse with him in his native language, (i.e. Italian). The woman on screen is speaking f...

Neil Schubert

Chief Product Officer at Hotel Communication Network Inc.

Hotel Communication Network Inc. (HCN)

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Guestroom Technology

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Chatbots, Robotics & AI

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Housekeeping

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Opinion

The End of Daily Housekeeping Marks the End of Traditional Hospitality

What a way to start 2024…by digging up the now classic hotel ops debate of to clean or not to clean. By the title, it should be clear where we stand (especially for upscale or luxury hotels). Nevertheless, with labor issues omnipresent for hospitali...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Housekeeping

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