Safety & Security

How To Train Your Hospitality Staff for Any Emergency

Preparedness is a key element of effective hospitality. Guests at your hotel, resort, or other activity or accommodation should feel safe and looked after at all times. It’s crucial that your hospitality staff is also equipped to handle emergency si...

Indiana Lee

Freelance Technical Writer at Indiana Lee Writes

Indiana Lee Writes

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Human Resources

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Safety & Security

Fraud Detection in Hotel Transactions: A Machine Learning Framework

The hospitality sector is vulnerable to many fraudulent transactions, which can occur in different forms, from bogus bookings to stolen credit card details. These activities have an impact on revenue and erode customer confidence. Machine learning (...

Shahinez Guetal

Shahinez Guetal

Area Front Office Manager at Marriott International

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Information Technology

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Safety & Security

Marriott International, Inc.

Cyber Security is Awakening as Key Concern for Hoteliers

Last year we spent significant time talking about AI. There is another topic, I believe, that could become recurrent in 2024: cyber security and data protection.

Mercedes Blanco

Mercedes Blanco

Chief Partnerships Officer, The Hotels Network, HSMAI Sales Advisory Board Member

The Hotels Network

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Safety & Security

The Hotels Network

Improving Hotels’ Operation Efficiency: A Data-Based Process Optimization Approach

In the dynamic hotel sector, operational effectiveness is paramount. Maintaining competitiveness and providing top-notch service requires utilizing data-driven initiatives. While hotels adapt to this rapidly changing environment, it is evident that ...

Shahinez Guetal

Shahinez Guetal

Area Front Office Manager at Marriott International

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Sales & Marketing

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Information Technology

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Safety & Security

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Marriott International, Inc.

Resort Properties, Waterparks & Cybersecurity… Oh My!

Resort Properties, Waterparks & Cybersecurity… Oh My!

I work with hoteliers day in and day out and I often get asked very specific questions relating to the unique challenges that resort properties face. In today’s article, I wanted to answer some of the most common questions that I get asked by hoteli...

Justin Borkovetz

Justin Borkovetz

Director of Operations

Zucchetti North America

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Sales & Marketing

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Property Technology

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Safety & Security

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Food & Beverage

Resort Properties, Waterparks & Cybersecurity… Oh My!

From hotels to casinos to resorts, the lesson is clear, the hospitality industry needs ethical hackers

These are undeniably boom times for the hospitality industry, with the post-COVID rebound showing no signs of slowing: according to one estimate, reservation rates are trending 11% ahead of those seen in 2022. But it is not quite time to celebrate y...

Dane Sherrets

Senior Solutions Architect at HackerOne

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Safety & Security

HackerOne

A not-so-hospitable guest; addressing the growing threat of cybercrime in hospitality

A not-so-hospitable guest; addressing the growing threat of cybercrime in hospitality

If you’re reading this, chances are that you have stayed in a hotel before. You have also likely drunk at a bar and eaten at a restaurant; it’s even likely you did all these things in one night. The world of hospitality is one we encounter on a near...

Barry O’Connell

Barry O’Connell

GM EMEA, Trustwave

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Property Technology

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Safety & Security

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A not-so-hospitable guest; addressing the growing threat of cybercrime in hospitality

Building a Comprehensive Fraud Awareness Program: Five Essential Elements

In today’s rapidly evolving and positive COVID business landscape, the specter of fraud, corporate malfeasance, and unethical behavior looms large. In response to the pandemic, many organizations reduced head count resulting in potential control def...

Kevin Doyle

Forensic Accountant and Organizational Compliance Consultant at Cayuga Hospitality Consultants

Cayuga Hospitality Consultants

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Safety & Security

Cayuga Hospitality Consultants

Hotel Data Security Update: Time is Short – Reporting your Data Breach

Over the past years, hotel companies – including brands, managers and owners – have increasingly sought the benefit of access to public markets and, in doing so, have become subject to the registration and disclosure requirements of the United State...

Robert E. Braun

Robert E. Braun

Partner, Jeffer Mangels Butler & Mitchell, LLP

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Safety & Security

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National & International Policy

JMBM Global Hospitality Group

Hospitality Industry Welcomes Streamlined Accounts Payable Automation Solutions

In these uncertain economic times, many businesses in the hospitality industry are putting out the welcome mat to embrace Accounts Payable (AP) automation solutions that will streamline operations for finance offices. Implementing powerful finance a...

Michael Prall

Vice President of Business Development at Paymerang

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Property Technology

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Safety & Security

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Finance & Accounting

Paymerang