Guest Experience

Guests define what luxury means today

In this week’s episode of the Hotel Moment podcast, Shannon Knapp, President and CEO of The Leading Hotels of the World, joins Karen Stephens, Revinate CMO, to offer a comprehensive perspective on what goes into creating a luxury experience and why ...

Revinate, Inc.

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Guest Experience

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Guests define what luxury means today

Revinate achieves Data Privacy Framework (DPF) Certification

AMSTERDAM, THE NETHERLANDS (09/30/2024) — Revinate, a global direct bookings platform leader powered by class leading data platform management and guest communication solutions for the hospitality industry, is proud to announce that it has obtained ...

Revinate, Inc.

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Lodging Industry

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Guest Experience

Revinate achieves Data Privacy Framework (DPF) Certification

Lark Hotels partners with Mews to grow its portfolio of 50+ properties

Mews, the industry-leading hospitality cloud and winner of Best Hotel PMS at the HotelTechAwards 2024, has been chosen by Lark Hotels to power its growing portfolio of more than 50 properties across the United States.

Mews

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Revenue Management

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Travel Technology

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Guest Experience

Lark Hotels partners with Mews to grow its portfolio of 50+ properties

Taking Action on Distraction

Taking Action on Distraction

In any successful hospitality space, so much comes down to the issue of ‘distraction’ – how to be aware of it, and how to limit it. Increasingly, operators are understanding that good acoustics and good sound play a vital role in their strategy to m...

Steve Jones

Head of Education & Application Support for EMEA

d&b audiotechnik GmbH and Co. KG

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Property Technology

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Boutique & Lifestyle

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Guest Experience

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Taking Action on Distraction

The Secret to Outperforming the Competition: It’s Not Just About Customers

The Secret to Outperforming the Competition: It’s Not Just About Customers

In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, Companies that put their customers at the center are the companies that are outperforming their competition.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

The Secret to Outperforming the Competition: It’s Not Just About Customers

Mapping the Guest Journey to Technology to Enhance the Guest Experience: Is Your Tech Stack Up to Par?

Mapping the Guest Journey to Technology to Enhance the Guest Experience: Is Your Tech Stack Up to Par?

Hospitality is about people helping people, a process that technology can enhance and support through robust infrastructure and tools the workforce can learn and enjoy using while delivering the experience guests have grown accustomed to when on vac...

Gregg Hopkins

Founder & President of Get Hoppy Consulting

Get Hoppy Consulting

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Information Technology

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Guest Experience

Mapping the Guest Journey to Technology to Enhance the Guest Experience: Is Your Tech Stack Up to Par?

Empowering Hospitality Employees to Deliver Beyond Service: How Technology Enhances Staff Satisfaction and Guest Experience

The hospitality industry, by its very nature, revolves around delivering exceptional guest experiences. From the moment a guest checks in to the time they depart, every interaction matters. In this pursuit of excellence, technology has emerged as a ...

Ryan Carrier

Area Vice President, Gaming Sales

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Property Technology

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Guest Experience

Agilysys, Inc.

Kimpton De Witt partners with IRIS to provide guests with a self-serve, mobile F&B ordering experience

IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with t...

IRIS Software Systems

IRIS Software Systems

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Boutique & Lifestyle

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Food and beverage

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Guest Experience

Kimpton De Witt partners with IRIS to provide guests with a self-serve, mobile F&B ordering experience

Personalized Getaways: How Technology is Redefining the Modern Resort Experience

Personalized Getaways: How Technology is Redefining the Modern Resort Experience

More than ever, today’s travelers see hotels as not just places to stay, but as destinations. From secluded island hideaways to eco-friendly wilderness retreats, this shift is creating new opportunities for modern resorts to drive ancillary revenue ...

Paul Rantilla

Senior Vice President, CRO - Hospitality Ancillaries, Plusgrade

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Information Technology

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Guest Experience

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Personalized Getaways: How Technology is Redefining the Modern Resort Experience

AI in hospitality: Creating personalized customer experience

From AI-powered room service that knows your guest’s favorite midnight snack to chatbots that give travel advice like a seasoned globetrotter, artificial intelligence (AI) in hospitality is like having a unicorn in your hotel garden. You can use it ...

EHL Hospitality Business School

EHL Hospitality Business School

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Chatbots, Robotics & AI

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Guest Experience

AI in hospitality: Creating personalized customer experience