Guest Experience

Please Put Me Back On Hold!
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience

Sometimes Customers Are Just Having a Bad Day
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience

7 Tips for Enhancing Guest Experiences and Fostering a Positive Hotel Culture
Vice President – Director of Operations at Newport Hospitality Group
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Guest Experience

Customer Service Is Like Dating
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience