Guest Experience

Design as a Silent Language: GCSTIMES Wooden Key Cards as Cultural Expression

Design has always been a silent language.

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Design and Architecture

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Guest Experience

Design as a Silent Language: GCSTIMES Wooden Key Cards as Cultural Expression

Responsible Travel Begins with Responsible Details

Thoughtful travel experiences are built through details guests can see, touch, and take with them, especially the objects that travel beyond the hotel stay.

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

Responsible Travel Begins with Responsible Details

The Front Office Manager AI Playbook and Toolkit

The Front Office Manager AI Playbook and Toolkit

The front office is where hospitality becomes human — and where pressure hits first.

Pertlink Limited

Pertlink Limited

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Chatbots, Robotics & AI

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Guest Experience

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The Front Office Manager AI Playbook and Toolkit

Blending Digital Tools With Personalized Service to Elevate the Guest Experience

Blending Digital Tools With Personalized Service to Elevate the Guest Experience

In today’s landscape, where shifting guest expectations for a blended balance of autonomy and connection and advancing technology and digital concierge tools continue to influence the evolution of the hospitality sector, the question is no longer wh...

Sid Ramani

Area General Manager of Hyatt Regency Irvine

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Sales & Marketing

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Guest Experience

Blending Digital Tools With Personalized Service to Elevate the Guest Experience

It’s Christmas Holiday, and Hospitality Never Really Stops

While many people spend the Christmas season slowing down, reconnecting with family, and stepping away from work, hospitality teams around the world are operating at full pace. Hotels and resorts remain vibrant and welcoming, front desks stay attent...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

It’s Christmas Holiday, and Hospitality Never Really Stops

Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel

Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel

One fascinating hospitality trend that often goes underappreciated is how regions that are experiencing high growth in travel numbers are accompanied not only by new hotel developments but also poignant industry innovations that are emulated elsewhe...

Adam Mogelonsky

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Guest Experience

Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel

The Smart Office Manager AI Toolkit

The Smart Office Manager AI Toolkit

Today’s Office Manager sits at the operational core of the organisation — balancing people, processes, costs, and culture under constant pressure. Expectations keep rising, but time and resources do not. The Office Manager AI Toolkit was explicitly ...

Pertlink Limited

Pertlink Limited

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Travel Technology

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Chatbots, Robotics & AI

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Guest Experience

The Smart Office Manager AI Toolkit

The Concierge AI Playbook and Toolkit: Protecting the Art of Luxury Service

The Concierge AI Playbook and Toolkit: Protecting the Art of Luxury Service

Luxury hospitality has always been driven by human judgment, discretion, and anticipation. What has changed is the pressure on concierge and guest-service teams to deliver flawless, personalised service at speed and scale.

Pertlink Limited

Pertlink Limited

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Chatbots, Robotics & AI

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Guest Experience

The Concierge AI Playbook and Toolkit: Protecting the Art of Luxury Service

First Hospitality’s Outlook: What’s Next for Hotel Stays in 2026

As the hospitality industry looks ahead to 2026, First Hospitality, a national hotel operating and development company, is taking a proactive approach to potential economic headwinds with a sharpened focus on transparency, technology, and intelligen...

First Hospitality

First Hospitality

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Information Technology

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Guest Experience

First Hospitality’s Outlook: What’s Next for Hotel Stays in 2026

Writing a Sustainable Christmas Story in Hospitality with GCSTIMES Eco Pens

As Christmas approaches, the season invites us to imagine quiet moments — a handwritten plan, a simple sketch of a Christmas tree, a gingerbread figure, a gift waiting to be opened. All drawn effortlessly with a pen in hand.

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

Writing a Sustainable Christmas Story in Hospitality with GCSTIMES Eco Pens