Opinion

Guest Activities & Experiences Management Part 1/4: False Sense of Control

The leisure and activities segment, including the spa and wellness industry, is booming, with more people seeking relaxation and self-care treatments. In 2022 the leisure travel market was valued at more than US$ 800 Billion, with predictions to rea...

Daniel Krisch
Daniel Krisch
Managing Director TNG International
HRS Hospitality & Retail Systems
More in this category
Property Technology
More in this category
CRM & Loyalty
More in this category
Guest Experience
More like this
Daniel Krisch
by Daniel Krisch
1 June 2023HRS Hospitality & Retail SystemsGuest Experience
HRS Hospitality & Retail Systems
Please Put Me Back On Hold!
Opinion

Please Put Me Back On Hold!

Please put me back on hold. I want to keep listening to the music, said nobody, ever – unless they were listening to the hold music at the Kansas City Foot and Ankle medical practice.

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
More in this category
CRM & Loyalty
More in this category
Guest Experience
More like this
Shep Hyken
by Shep Hyken
31 May 2023Shepard Presentations, LLC.Guest Experience
Please Put Me Back On Hold!
Sometimes Customers Are Just Having a Bad Day
Opinion

Sometimes Customers Are Just Having a Bad Day

You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same time, it’s reality.

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
More in this category
CRM & Loyalty
More in this category
Guest Experience
More like this
Shep Hyken
by Shep Hyken
24 May 2023Shepard Presentations, LLC.Guest Experience
Sometimes Customers Are Just Having a Bad Day
Supplier News

IRECKONU, the hospitality industry’s leader in digital guest relationship systems integration, announces ISO recertification for security standards

After both internal and external audits in partnership with EY CertifyPoint, Ireckonu is proud to announce they have successfully renewed their ISO 27001 certification for 2023. The audit confirmed that Ireckonu systems meet the highest standards of...

Ireckonu
More in this category
Information Technology
More in this category
CRM & Loyalty
More in this category
Awards and Accolades
More in this category
Guest Experience
More like this
IRECKONU, the hospitality industry’s leader in digital guest relationship systems integration, announces ISO recertification for security standards24 May 2023IreckonuGuest Experience
IRECKONU, the hospitality industry’s leader in digital guest relationship systems integration, announces ISO recertification for security standards
Best Practices for Hotel & Resort Operators in Pool Season 2023
Opinion

Best Practices for Hotel & Resort Operators in Pool Season 2023

With the arrival of warmer weather and summer fast approaching, hospitality operators are gearing up for another pool season. This year, technology is at the forefront of driving booking revenue and taking operational efficiency to the next level. M...

Tracee Nalewak
Tracee Nalewak
Chief Growth Officer at UrVenue
UrVenue
More in this category
Property Technology
More in this category
Guest Experience
More like this
Tracee Nalewak
by Tracee Nalewak
24 May 2023UrVenueGuest Experience
Best Practices for Hotel & Resort Operators in Pool Season 2023
External

Disney’s hugely ambitious Star Wars Starcruiser hotel that cost $2,400 a night forced to close after 18 months

Disney’s $2,400-a-night Star Wars hotel, which opened to much fanfare just over a year ago, is set to close in September. The Star Wars: Galactic Starcruiser, which launched in Walt Disney World in Orlando, Florida, on 1 March 2022, was initially ma...

independent.co.uk
More in this category
Hotel Openings
More in this category
Guest Experience
More like this
Disney’s hugely ambitious Star Wars Starcruiser hotel that cost $2,400 a night forced to close after 18 months22 May 2023independent.co.ukGuest Experience
Disney’s hugely ambitious Star Wars Starcruiser hotel that cost $2,400 a night forced to close after 18 months
7 Tips for Enhancing Guest Experiences and Fostering a Positive Hotel Culture
Opinion

7 Tips for Enhancing Guest Experiences and Fostering a Positive Hotel Culture

To succeed in the highly competitive hotel industry, providing exceptional service and creating memorable guest experiences is essential. Understanding why guests choose your hotel and using that knowledge to offer an elevated experience is crucial ...

Brendan McCoy
Brendan McCoy
Vice President – Director of Operations at Newport Hospitality Group
Newport Hospitality Group
More in this category
Guest Experience
More like this
Brendan McCoy
by Brendan McCoy
19 May 2023Newport Hospitality GroupGuest Experience
7 Tips for Enhancing Guest Experiences and Fostering a Positive Hotel Culture