Guest Activities & Experiences Management Part 1/4: False Sense of Control
The leisure and activities segment, including the spa and wellness industry, is booming, with more people seeking relaxation and self-care treatments. In 2022 the leisure travel market was valued at more than US$ 800 Billion, with predictions to rea...
Please Put Me Back On Hold!
Please put me back on hold. I want to keep listening to the music, said nobody, ever – unless they were listening to the hold music at the Kansas City Foot and Ankle medical practice.
Sometimes Customers Are Just Having a Bad Day
You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same time, it’s reality.
IRECKONU, the hospitality industry’s leader in digital guest relationship systems integration, announces ISO recertification for security standards
After both internal and external audits in partnership with EY CertifyPoint, Ireckonu is proud to announce they have successfully renewed their ISO 27001 certification for 2023. The audit confirmed that Ireckonu systems meet the highest standards of...
Best Practices for Hotel & Resort Operators in Pool Season 2023
With the arrival of warmer weather and summer fast approaching, hospitality operators are gearing up for another pool season. This year, technology is at the forefront of driving booking revenue and taking operational efficiency to the next level. M...
Disney’s hugely ambitious Star Wars Starcruiser hotel that cost $2,400 a night forced to close after 18 months
Disney’s $2,400-a-night Star Wars hotel, which opened to much fanfare just over a year ago, is set to close in September. The Star Wars: Galactic Starcruiser, which launched in Walt Disney World in Orlando, Florida, on 1 March 2022, was initially ma...
[Podcast] The art of personalizing traveler experiences
In this episode, we explore in great detail with David Axelrod what it takes to personalize a modern guest experience, the things you need to listen to, and how to approach your guests where they are. David is an all-around expert on personalization...
7 Tips for Enhancing Guest Experiences and Fostering a Positive Hotel Culture
To succeed in the highly competitive hotel industry, providing exceptional service and creating memorable guest experiences is essential. Understanding why guests choose your hotel and using that knowledge to offer an elevated experience is crucial ...
Preview Seoul Fashion Week with K-Pop’s ENHYPEN at Dongdaemun Design Plaza now on Airbnb
Get your light sticks ready! ENHYPEN is set to kick off Seoul Fashion Week in September 2023 with the world’s first overnight stay at Dongdaemun Design Plaza (DDP), the soul of style in Seoul.
Customer Service Is Like Dating
I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married.