Redefining Trust in Digital Key Solutions

The hospitality industry is currently undergoing a revolution, leaving behind traditional methods for a digital approach. Digital key technology stands at the forefront of this change, offering guests unprecedented convenience. Yet, in the rush to e...

Marcy Albert

VP of Sales at OpenKey

OpenKey

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Property Technology

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Guestroom Technology

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Lodging Industry

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Guest Experience

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Opinion

Progressing the Travel Booking Experience by Going Back to the Basics

Back when a real-life travel agent was involved, trip planning had a personal, human touch. These seasoned experts tailored recommendations based on your specific needs as opposed to the masses. However, with the rise of social media and online book...

Austin Lowe

President of Travelpass Group

Travelpass, Inc.

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Sales & Marketing

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Travel Technology

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Guest Experience

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Opinion

Why You Shouldn’t Yell at Customer Service Agents – And More

Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. I try to be nice, but that doesn’t always work. What do you think if I yell at them?

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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CRM & Loyalty

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Guest Experience

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Opinion

How Hotels Can Elevate Group Meetings and Events Into Memorable Experiences

The revenge travel craze that generated a spike in individual and business trips has finally made it to group meetings.

Taryn Fontenette

CHE, Director of Catering and Conference Services at The Hotel at the University of Maryland

The Hotel at the University of Maryland

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Events & Conferences

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MICE

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Guest Experience

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Press Release

Four Seasons Yachts Redefines Luxury at Sea

Four Seasons, together with luxury yachting company Marc-Henry Cruise Holdings Ltd. and venerated Italian shipbuilder Fincantieri, continues to build momentum towards the inaugural journey of Four Seasons Yachts. The venture brings together an unpar...

Four Seasons Hotels & Resorts

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Boutique & Lifestyle

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Brand Marketing

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Guest Experience

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Luxury Travel

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Press Release

Spend the night in Shrek’s Swamp, now on Airbnb

Once upon a time, a very chatty donkey agreed to swamp-sit for Shrek. Before he hits the road again, Donkey is inviting guests near and far, far away to sleep like an ogre in Shrek’s Swamp, only on Airbnb.

Airbnb, Inc.

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Guest Experience

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Short Term Rental (STR)

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Supplier News

Eleanor: Your All-in-One Solution for an Elevated Guest & Staff Experience

In the dynamic world of hospitality, seamless resort operations are the key to delivering exceptional guest experiences. Meet Eleanor, the revolutionary digital concierge platform consolidating essential resort applications and tools and empowering ...

Eleanor

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Property Technology

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Reputation Management

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Innovation

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Guest Experience

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Eleanor: Your All-in-One Solution for an Elevated Guest & Staff Experience

Case Study

How Aramark Destinations is maximizing revenue opportunities

Aramark Destinations, a division of Aramark, delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the US. In partnership with its clients, Aramark Destinations strives to enh...

Revinate, Inc.

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Sales & Marketing

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Revenue Management

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Email marketing

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Guest Experience

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How Aramark Destinations is maximizing revenue opportunities

Supplier News

New Guest Experience Report released by Shiji ReviewPro, now with City and Hotel Rankings

Shiji, the global technology brand, is thrilled to announce the release of Shiji ReviewPro’s Guest Experience Benchmark for the second quarter of 2023, featuring two major additions designed to empower hoteliers worldwide in assessing hotel performa...

Shiji Group

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Reputation Management

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Online Travel Agencies (OTA)

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Markets & Performance

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Guest Experience

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Press Release

The Neighborhood Hotel is the only hotel in the world that stocks every bathroom with Charmin Ultra Soft

The Neighborhood Hotel is truly dedicated to comfort in all forms. Charmin Ultra Soft is the exclusive toilet paper that guests will find in the bathroom of every suite across all four [soon to be five] locations throughout Southwest Michigan and th...

Jonathan Gordon

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Boutique & Lifestyle

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Hotel Openings

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Brand Marketing

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Guest Experience

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The Neighborhood Hotel is the only hotel in the world that stocks every bathroom with Charmin Ultra Soft

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