Guest Experience

Why “smart hotels” shouldn’t become soulless hotels?

Digital transformation in hospitality, from mobile check-ins, digital keys, to IoT-powered smart rooms, is accelerating. According to a 2025 report from Oracle Hospitality + Skift, about 34 % of hoteliers said they are “already heavily invested” in ...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

Why “smart hotels” shouldn’t become soulless hotels?

How AI is transforming hotels today

How AI is transforming hotels today

Artificial intelligence has hovered on the edges of hospitality for years. Chatbots answered simple questions. Revenue tools nudged prices up or down. Automation handled a few routine tasks. Useful, but hardly transformative.

Tom Brown

Senior Copywriter at Mews

Mews Systems Ltd

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Property Technology

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Chatbots, Robotics & AI

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Guest Experience

How AI is transforming hotels today

Unlocking Holiday Magic: When Creativity Transforms the Everyday

Holiday creativity has arrived, bringing a wave of playful imagination into our space. Suddenly, everyday items are transformed into something unexpected, delightful, and wonderfully festive. Around here, nothing is quite what it appears to be at fi...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

Unlocking Holiday Magic: When Creativity Transforms the Everyday

Tech Won’t Replace Service, but It Can Help Us Recognize

Tech Won’t Replace Service, but It Can Help Us Recognize

Ask a hundred hoteliers what makes for great service, and you’ll hear all kinds of answers: personalization, warmth, staff, speed, amenities, technology, you name it. But if we had to reduce it to just one word, I’d argue it’s this: recognition.

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Guest Experience

Tech Won’t Replace Service, but It Can Help Us Recognize

How Hotels Are Blending Sustainability With Local Heritage, Craftsmanship & Culture

As sustainability moves from a “nice-to-have” to a core expectation, some of the most innovative hotels and resorts are proving that green design can be deeply cultural, artistic, and locally rooted.

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

How Hotels Are Blending Sustainability With Local Heritage, Craftsmanship & Culture

Blending Tradition and Innovation at The Belfry: A Conversation on the Future of Guest Experience

Blending Tradition and Innovation at The Belfry: A Conversation on the Future of Guest Experience

During my recent conversation with Emma Catterall, Senior Finance Director at The Belfry, I was reminded that the most powerful transformations in hospitality often occur when technology, people, and place work together in harmony.

Florencia Cueto

Florencia Cueto

Director, Global Engagement & Sales Enablement at Shiji Group

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Sales & Marketing

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Guest Experience

Blending Tradition and Innovation at The Belfry: A Conversation on the Future of Guest Experience

Sustainable Gift Ideas: Embracing a Green Christmas

Looking to celebrate the holidays in a way that feels both joyful and environmentally responsible? A few thoughtful choices can make a meaningful difference:

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

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Sustainable Gift Ideas: Embracing a Green Christmas

Unlocking the power of mobile ordering: IRIS reveal revenue and efficiency insights from 4 million orders

Mobile ordering has fast evolved from a convenience to an expectation. Guests increasingly want the freedom to order when and how they wish, and hotels are reaping the rewards. From higher guest spend to smoother operations, mobile ordering has beco...

IRIS Software Systems

IRIS Software Systems

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Guestroom Technology

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Consumer Trends

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Food and beverage

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Guest Experience

Unlocking the power of mobile ordering: IRIS reveal revenue and efficiency insights from 4 million orders

How can we celebrate more sustainably this Christmas?

As Christmas draws near, one question feels more urgent than ever: How can we celebrate sustainably?

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

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How can we celebrate more sustainably this Christmas?

HCN to Showcase Breakthrough Business Model at Nevada Hotel & Lodging Assn. Tech Conference

The Hotel Communication Network (HCN) will showcase its breakthrough business model that allows leading hoteliers in major centers to acquire leading edge tablet technology free of charge this week at the third annual Nevada Hotel & Lodging Associat...

Hotel Communication Network Inc. (HCN)

Hotel Communication Network Inc. (HCN)

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Guestroom Technology

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Events & Conferences

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Lodging Industry

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Guest Experience

HCN to Showcase Breakthrough Business Model at Nevada Hotel & Lodging Assn. Tech Conference