Guest Experience

Calling All Property GMs and Leaders: Elevate Guest Experiences with ECC Virtual Sessions!

Calling All Property GMs and Leaders: Elevate Guest Experiences with ECC Virtual Sessions!

Your team can attend from anywhere— Whether you are in Tromsø in the North of Norway or in Athens close to the Acropolis in Greece - no matter where you’re located in Europe you can join us for this program!

HSMAI Region Europe

HSMAI Region Europe

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Guest Experience

Calling All Property GMs and Leaders: Elevate Guest Experiences with ECC Virtual Sessions!

Crave Interactive Launches Revolutionary AI Hospitality Solution at Prestigious Jade Mountain Resort

London, UK - Crave Interactive, a leading hospitality technology provider, announced the launch of its groundbreaking Crave AI solution at the renowned Jade Mountain Resort in St. Lucia. This strategic deployment marks a significant milestone in lux...

Crave Interactive

Crave Interactive

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Property Technology

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Guestroom Technology

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Chatbots, Robotics & AI

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Guest Experience

Crave Interactive Launches Revolutionary AI Hospitality Solution at Prestigious Jade Mountain Resort

Remember House M.D.? Why the Patient Experience Is Now So Important

This article takes a deep dive into the growing importance of empathy in healthcare and how a more human-centered approach can transform the patient experience. It discusses valuable lessons the industry can learn from the world of hospitality to cr...

Dr Lohyd Terrier

Dr Lohyd Terrier

Associate Professor at EHL Hospitality Business School

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Medical Tourism

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Guest Experience

EHL Hospitality Business School

Guest Service vs Guest Experience: What’s the Difference?

In the hospitality industry, terms like "guest service" and "guest experience" are often used interchangeably. However, they’re not the same thing.

Lauren Hall

Founder & CEO at iVvy

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Lodging Industry

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Guest Experience

iVvy

Premium Alpine resort Bergdorf Priesteregg adopts Shiji PMS and technology to enhance the guest experience

Shiji, a global leader in hospitality technology, proudly announces its partnership with Bergdorf Priesteregg and Mama Thresl, two breathtaking destinations in the picturesque Salzburgerland. The implementation of Shiji’s Property Management System ...

Shiji Group

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Information Technology

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Guest Experience

Premium Alpine resort Bergdorf Priesteregg adopts Shiji PMS and technology to enhance the guest experience

Convenience Is King: Creating Experiences and Crafting Products for Today’s Customer

Convenience Is King: Creating Experiences and Crafting Products for Today’s Customer

I’ve written about creating convenient, frictionless experiences many times in the past, and I will continue to do so in the future as it may be one of the most important customer experience strategies in our arsenal of tactics for getting customers...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Convenience Is King: Creating Experiences and Crafting Products for Today’s Customer

Guests Have Far Fewer Staff Interactions, Therefore Each One is That Much More Important!

Guests Have Far Fewer Staff Interactions, Therefore Each One is That Much More Important!

As technology has crept into the cycle of guest service, today’s guests have far fewer conversations with hotel staff. In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters. ...

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Sales & Marketing

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Guest Experience

Guests Have Far Fewer Staff Interactions, Therefore Each One is That Much More Important!

The Kimpton Santo Hotel launches all-in-one digital experience with IRIS’s mobile ordering and concierge app

The Kimpton Santo Hotel, the recently opened luxury hotel in downtown San Antonio, Texas, has partnered with the global mobile ordering experts at IRIS to provide guests and staff with an innovative digital ordering platform that enhances efficienci...

IRIS Software Systems

IRIS Software Systems

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Guestroom Technology

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Lodging Industry

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Guest Experience

The Kimpton Santo Hotel launches all-in-one digital experience with IRIS’s mobile ordering and concierge app

Exquisitely Experiential Meetings and Events at the Fairmont Rio de Janeiro Copacabana

Exquisitely Experiential Meetings and Events at the Fairmont Rio de Janeiro Copacabana

Meetings and events are in the midst of a renaissance heading into 2025, with numerous contributing factors as to why. Top of the list for the corporate and group segments is the need to bring people together in a world that has embraced hybrid or f...

Adam Mogelonsky

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Events & Conferences

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Guest Experience

Exquisitely Experiential Meetings and Events at the Fairmont Rio de Janeiro Copacabana

How User Disengagement Unlocks Exceptional Guest Experiences

How User Disengagement Unlocks Exceptional Guest Experiences

Most technology is designed to captivate and keep our attention. The prime example is social media, whose addictive platforms and algorithms keep its users scrolling endlessly. But what if the goal of technology wasn’t engagement at all?

Tom Brown

Senior Copywriter at Mews

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Property Technology

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Travel Technology

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Guest Experience

How User Disengagement Unlocks Exceptional Guest Experiences