Reputation Management

Shiji Japan launches full-scale rollout of Reviewpro Reputation to elevate Guest Experience across hotels and restaurants in Japan

Shiji, the global hospitality technology leader, today announced the full-scale launch of Reviewpro Reputation in Japan. Since establishing its Tokyo office in 2018, Shiji Japan has introduced next-generation hospitality solutions, from Daylight PMS...

Shiji Group

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Travel Technology

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Reputation Management

Shiji Japan launches full-scale rollout of Reviewpro Reputation to elevate Guest Experience across hotels and restaurants in Japan

TrustYou Strengthens APAC Leadership with Two Senior Hires to Accelerate Hospitality AI Adoption

TrustYou, the #1 Hospitality AI platform, today announced the appointment of two senior leaders to its Asia-Pacific team: Jenna Xue as Senior Marketing Director, APAC, and Jasmine Leong as Senior Director of Business Development, APAC. These strateg...

TrustYou

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Travel Technology

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Reputation Management

TrustYou Strengthens APAC Leadership with Two Senior Hires to Accelerate Hospitality AI Adoption

The power of response: how Milan hotels can prepare for the Winter Olympic Games

As Milan prepares to take center stage for the 2026 Winter Olympic Games, hotels across the city are facing a once-in-a-generation opportunity. With an expected influx of international travelers, athletes, media, and delegates, the spotlight will sh...

Shiji Group

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Reputation Management

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The power of response: how Milan hotels can prepare for the Winter Olympic Games

Booking.com’s new review scoring explained: What hoteliers need to know in 2026

In December 2024, we explored Booking.com’s announcement of its new review scoring approach. A few months later, the impacts are becoming clearer. Drawing on trend data from both Booking.com and the Guest Review Index™ (GRI), we can now assess how t...

Shiji Group

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Reputation Management

Booking.com’s new review scoring explained: What hoteliers need to know in 2026

More reviews, more bookings: A complete guide to online reputation management for hotels

A quick Google search. A Tripadvisor review. A tagged photo on social media. These moments shape expectations and influence booking decisions, often without you even knowing it.

Femke Nollet

Content Specialist at Lighthouse

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Travel Technology

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Reputation Management

Lighthouse

HotScore Analytics Reports Sustained Growth in Hotel Quality and Accelerates International Expansion

HotScore Analytics Reports Sustained Growth in Hotel Quality and Accelerates International Expansion

HotScore Analytics, the hospitality data and research unit of the Hotel & Tourism Investment Forum (HTIF), reports a third consecutive year of improvement in the quality of hotel services in Bulgaria, based on its proprietary HotScore™ Index — a dat...

Bulgarian Association of Hotel Executives (BAHE)

Bulgarian Association of Hotel Executives (BAHE)

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Events & Conferences

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Reputation Management

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HotScore Analytics Reports Sustained Growth in Hotel Quality and Accelerates International Expansion

AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling

Recent research from Cornell University has validated a core architectural principle that has shaped Rebyū, the AI-powered hotel review response platform, since its inception. Specifically, it affirms that AI performance in complex language tasks de...

Rebyū

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Reputation Management

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Chatbots, Robotics & AI

AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling

New Study Reveals What Really Drives Guest Survey Response Rates in Hotels

A new analysis of more than 1,500 post-stay guest surveys has revealed that small, often overlooked design and wording choices can have a measurable impact on hotel survey response rates — challenging some long-held assumptions about survey length a...

GuestRevu

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Reputation Management

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Digital Marketing

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Guest Experience

New Study Reveals What Really Drives Guest Survey Response Rates in Hotels

HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–2027

HSMAI Europe is pleased to announce a two-year strategic partnership with TrustYou, the leading hospitality AI platform specialising in guest intelligence, reputation management, and data-driven customer experience optimisation. Under the agreement,...

Hospitality Sales & Marketing Association International (HSMAI)

Hospitality Sales & Marketing Association International (HSMAI)

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Sales & Marketing

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Reputation Management

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Chatbots, Robotics & AI

HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–2027

The Brand Name Myth

One of the most common conversations I have with founders is about brand names. What to call the company, how much meaning it should have, whether it needs to be clever, memorable, descriptive. I get it. I’ve been there myself, naming things is hard...

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Public Relations

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Reputation Management

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Brand Marketing