HotScore Analytics Reports Sustained Growth in Hotel Quality and Accelerates International Expansion
Press Release

HotScore Analytics Reports Sustained Growth in Hotel Quality and Accelerates International Expansion

HotScore Analytics, the hospitality data and research unit of the Hotel & Tourism Investment Forum (HTIF), reports a third consecutive year of improvement in the quality of hotel services in Bulgaria, based on its proprietary HotScore™ Index — a dat...

Bulgarian Association of Hotel Executives (BAHE)
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Events & Conferences
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Innovation
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HotScore Analytics Reports Sustained Growth in Hotel Quality and Accelerates International Expansion22 December 2025Bulgarian Association of Hotel Executives (BAHE)Reputation Management
HotScore Analytics Reports Sustained Growth in Hotel Quality and Accelerates International Expansion
Supplier News

AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling

Recent research from Cornell University has validated a core architectural principle that has shaped Rebyū, the AI-powered hotel review response platform, since its inception. Specifically, it affirms that AI performance in complex language tasks de...

Rebyū
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Reputation Management
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Chatbots, Robotics & AI
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AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling16 December 2025RebyūReputation Management
AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling
Supplier News

New Study Reveals What Really Drives Guest Survey Response Rates in Hotels

A new analysis of more than 1,500 post-stay guest surveys has revealed that small, often overlooked design and wording choices can have a measurable impact on hotel survey response rates — challenging some long-held assumptions about survey length a...

GuestRevu
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Reputation Management
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Digital Marketing
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Guest Experience
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New Study Reveals What Really Drives Guest Survey Response Rates in Hotels16 December 2025GuestRevuReputation Management
New Study Reveals What Really Drives Guest Survey Response Rates in Hotels
Press Release

HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–2027

HSMAI Europe is pleased to announce a two-year strategic partnership with TrustYou, the leading hospitality AI platform specialising in guest intelligence, reputation management, and data-driven customer experience optimisation. Under the agreement,...

Hospitality Sales & Marketing Association International (HSMAI)
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Sales & Marketing
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Chatbots, Robotics & AI
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HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–202711 December 2025HSMAIReputation Management
HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–2027
The Brand Name Myth
Opinion

The Brand Name Myth

One of the most common conversations I have with founders is about brand names. What to call the company, how much meaning it should have, whether it needs to be clever, memorable, descriptive. I get it. I’ve been there myself, naming things is hard...

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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CRM & Loyalty
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Public Relations
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Brand Marketing
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Martin Soler
by Martin Soler
6 November 2025Soler & AssociatesReputation Management
The Brand Name Myth
When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
Opinion

When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say

Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional s...

Bruno Saragat
Bruno Saragat
Sales Engineer at Shiji Reviewpro
Shiji
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Awards and Accolades
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Reputation Management
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Big Data
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Bruno Saragat
by Bruno Saragat
29 October 2025ShijiReputation Management
When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
Case Study

The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence

In today’s hospitality industry, guest expectations continue to rise, with real-time feedback playing a crucial role in shaping brand reputation and loyalty. For operators managing diverse and unique properties, fragmented systems for monitoring gue...

Shiji Group
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Sales & Marketing
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Reputation Management
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The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence23 October 2025ShijiReputation Management
The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
Supplier News

Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge

Shiji, the global leader in hospitality technology, has announced the release of its Q3 2025 Guest Experience Benchmark, revealing continued growth in global guest satisfaction alongside evolving trends in how travelers’ rate and review their stays.

Shiji Group
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Travel Technology
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Reputation Management
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Chatbots, Robotics & AI
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Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge20 October 2025ShijiReputation Management
Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge
Agentic Browsers for Analytics deep dives
Opinion

Agentic Browsers for Analytics deep dives

A lot of agentic stuff is really good on paper. But then it fails just on the crucial part that makes the result useless - there are exceptions.

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Revenue Management
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Reputation Management
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Digital Marketing
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Chatbots, Robotics & AI
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Martin Soler
by Martin Soler
9 October 2025Soler & AssociatesReputation Management
Agentic Browsers for Analytics deep dives