Supplier News

Eleanor: Your All-in-One Solution for an Elevated Guest & Staff Experience

In the dynamic world of hospitality, seamless resort operations are the key to delivering exceptional guest experiences. Meet Eleanor, the revolutionary digital concierge platform consolidating essential resort applications and tools and empowering ...

Eleanor
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Eleanor: Your All-in-One Solution for an Elevated Guest & Staff Experience25 September 2023EleanorReputation Management
Eleanor: Your All-in-One Solution for an Elevated Guest & Staff Experience
Supplier News

New Guest Experience Report released by Shiji ReviewPro, now with City and Hotel Rankings

Shiji, the global technology brand, is thrilled to announce the release of Shiji ReviewPro’s Guest Experience Benchmark for the second quarter of 2023, featuring two major additions designed to empower hoteliers worldwide in assessing hotel performa...

Shiji Group
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Online Travel Agencies (OTA)
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Markets & Performance
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Guest Experience
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New Guest Experience Report released by Shiji ReviewPro, now with City and Hotel Rankings21 September 2023ShijiReputation Management
New Guest Experience Report released by Shiji ReviewPro, now with City and Hotel Rankings
The Disappointment Tax: Profits Can Pivot on Social Reviews
Opinion

The Disappointment Tax: Profits Can Pivot on Social Reviews

In the world before the Internet, the ramifications of disappointing a guest were more contained than they are in modern times.

Terrie O’Hanlon
Terrie O’Hanlon
Chief Marketing Officer (CMO) at Agilysys, Inc.
Agilysys
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Property Technology
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Social Media
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Terrie O’Hanlon
by Terrie O’Hanlon
20 September 2023AgilysysReputation Management
The Disappointment Tax: Profits Can Pivot on Social Reviews
Drinking Games, Garfield and the Future of AI
Opinion

Drinking Games, Garfield and the Future of AI

I literally can’t turn on my computer anymore without another pop-up company, telling me they’re going to ‘revolutionize the travel planning ecosystem with deeply integrated generative AI architecture’. What they actually mean is that they’re going ...

Ben Hanley
Ben Hanley
Founder
three&six
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Revenue Management
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Innovation
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Chatbots, Robotics & AI
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Ben Hanley
by Ben Hanley
19 September 2023three&sixReputation Management
Drinking Games, Garfield and the Future of AI
Press Release

Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance an...

J.D. Power
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Industry Rankings
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Reputation Management
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Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds 7 September 2023J.D. PowerReputation Management
Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds
Opinion

Achieving the Warmth of True Hospitality

A smart observer once noted the difference between “service” and “hospitality” is the difference between being “well-run” and being “well-loved.” While it is a fine accomplishment to earn a guest’s, “They always do a nice job,” endorsement, it is fa...

Matthew Prosser
Matthew Prosser
Senior Sales Director
Agilysys
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Lodging Industry
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Luxury Travel
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Matthew Prosser
by Matthew Prosser
17 August 2023AgilysysReputation Management
Agilysys, Inc.
Supplier News

The Most Important Factor for Hotels to Get Positive Online Reviews

It’s not location, location, location. It’s cleanliness, cleanliness, cleanliness. Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. Among the various factors that shape a gue...

Visual Matrix Property Management System (Image Technology Systems)
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Property Technology
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Housekeeping
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The Most Important Factor for Hotels to Get Positive Online Reviews 7 August 2023Visual Matrix Property Management System (Image Technology Systems)Reputation Management
The Most Important Factor for Hotels to Get Positive Online Reviews
What Your Hotel Needs to Know About FTC’s Stand Against Fake AI Generated Reviews
Opinion

What Your Hotel Needs to Know About FTC’s Stand Against Fake AI Generated Reviews

The Federal Trade Commission (FTC) is taking a stand against deceptive practices in online reviews and social media metrics. With a proposed formal ban, the FTC intends to crack down on fake reviews, testimonials, and the use of phony followers and ...

DJ Vallauri
DJ Vallauri
Founder, President & CEO - Lodging Interactive
Lodging Interactive
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Sales & Marketing
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Chatbots, Robotics & AI
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DJ Vallauri
by DJ Vallauri
3 August 2023Lodging InteractiveReputation Management
What Your Hotel Needs to Know About FTC’s Stand Against Fake AI Generated Reviews
Supplier News

TravelBoom Releases 2023 Leisure Travel Trends Study

TravelBoom, the leading data-driven digital marketing agency for hotels, resorts, and vacation rental companies, released its annual Leisure Travel Trends Study after recently surveying approximately 2,000 travelers in 2023. The findings uncover the...

TravelBoom
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Digital Marketing
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Consumer Trends
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TravelBoom Releases 2023 Leisure Travel Trends Study27 July 2023TravelBoomReputation Management
TravelBoom Releases 2023 Leisure Travel Trends Study
Supplier News

How to stay on top of your guest feedback

When it comes to running a successful hotel, keeping a finger on the pulse of guest feedback is an absolute must. We know the sheer volume of feedback pouring in can feel overwhelming, but trust us, the benefits are well worth the effort. In today’s...

Cendyn™
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Sales & Marketing
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CRM & Loyalty
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How to stay on top of your guest feedback21 July 2023Cendyn™Reputation Management
How to stay on top of your guest feedback