Reputation Management

How do Michelin Keys ratings stack up against guest reviews?

How do Michelin Keys ratings stack up against guest reviews?

Michelin, a name synonymous with culinary excellence and a beacon for food enthusiasts around the globe, has recently ventured into a new domain with the launch of its hotel rating system, the Michelin Key. This move marks a significant expansion of...

Bruno Saragat

Product Specialist at Shiji ReviewPro

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Food & Beverage

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Reputation Management

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Guest Experience

How do Michelin Keys ratings stack up against guest reviews?

Legacy PMS is Negatively Impacting Guest Intelligence and a Barrier to Innovation

As the former COO of Shiji ReviewPro, my team and I have worked with many clients over the years across the globe to optimise the process of the collection of quality of the guest data that they are collecting from their guests during the reservatio...

Neil James

Chief Operating Officer (COO) of Shiji Guest Solutions

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Information Technology

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Property Technology

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Reputation Management

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Guest Experience

Shiji Group

Should Revenue Management be involved in Reputation Management?

We know that reputation management is important, but how involved should revenue managers be in that process? I brought this topic to the leaders of the HSMAI Revenue Optimization Advisory Board to discuss our role in reputation management. Below ar...

The Hospitality Sales and Marketing Association International (HSMAI)

The Hospitality Sales and Marketing Association International (HSMAI)

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Revenue Management

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Reputation Management

Should Revenue Management be involved in Reputation Management?

Shiji ReviewPro’s 2023 Guest Experience Benchmark Report reveals substantial industry recovery

Shiji, the global hospitality technology innovator, is thrilled to announce the release of the Shiji ReviewPro 2023 Guest Experience Benchmark Report. The report delves into hotel performance metrics and guest satisfaction trends in 2023, offering v...

Shiji Group

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Reputation Management

Shiji ReviewPro’s 2023 Guest Experience Benchmark Report reveals substantial industry recovery

The Double-Edged Sword of Instant Feedback in Our Hyper-Connected World

An analysis of the effects of frequent and detailed feedback regarding customer satisfaction produced an unexpected outcome for a Spain-based firm. The firm created a bonus program that rewarded its contractors for favorable customer-satisfaction sc...

Pablo Casas-Arce

Pablo Casas-Arce

Associate Professor at Arizona State University

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Reputation Management

Cornell | Nolan School of Hotel Administration

Are Sub-Optimal Reviews Sabotaging Your Hotel Marketing ROI?

Adele Gutman and Stephanie Smith on Get Great Reviews podcast discuss how your hotel reviews can either work to improve your ROI or sabotage it. Stephanie introduces a 30-point checklist audit to assess a hotel’s total online presence, where reviews...

Cogwheel Marketing

Cogwheel Marketing

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Sales & Marketing

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Reputation Management

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Digital Marketing

Are Sub-Optimal Reviews Sabotaging Your Hotel Marketing ROI?

Hotel call center 101: Elevate the guest experience and drive direct bookings

Hotel call center 101: Elevate the guest experience and drive direct bookings

Imagine a guest calling your hotel, resort, or casino. They desire instant connections, quick responses to their queries, and reservation information. To achieve this, you need a skilled team poised to promptly fulfill those needs.

Karen Stephens

Chief Revenue Officer at Revinate

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Sales & Marketing

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Revenue Management

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Reputation Management

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Lodging Industry

Hotel call center 101: Elevate the guest experience and drive direct bookings

Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients

Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients

Booking.com, global leader in connecting travelers with the widest choice of incredible places to stay, great things to do, and transport options, such as flights, car rentals and taxis, is announcing the recipients of its 12th annual Traveller Revi...

Booking.com

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Awards and Accolades

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Reputation Management

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Online Travel Agencies (OTA)

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Destination Marketing

Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients

The blueprint for a top-tier hotel reservation team

The blueprint for a top-tier hotel reservation team

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. An effective hotel reservation team is a nexus, bringing together a...

Karen Stephens

Chief Revenue Officer at Revinate

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Revenue Management

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Reputation Management

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Lodging Industry

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Guest Experience

The blueprint for a top-tier hotel reservation team

How your TripAdvisor ranking is calculated - and how to improve it

How your TripAdvisor ranking is calculated - and how to improve it

With 490 million monthly users reading 1 billion Tripadvisor reviews and traveller opinions, Tripadvisor has more than earned its place in the hospitality industry. You can’t afford to not show up on your guest’s next search, but how do the Tripadvi...

Lisa Came

Digital Marketing Specialist at GuestRevu

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Sales & Marketing

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Reputation Management

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Online Travel Agencies (OTA)

How your TripAdvisor ranking is calculated - and how to improve it