The Smile Effect: Why Great Service is the Ultimate Travel Upgrade
Press Release

The Smile Effect: Why Great Service is the Ultimate Travel Upgrade

Can a simple smile turn an ordinary hotel stay into something remarkable? Well, two thirds of Brits think so, with great service rated as one of the top drivers of a good hotel experience (69%), alongside good food (67%), a good shower (55%), and so...

Hilton
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Hampton by Hilton
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CRM & Loyalty
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Reputation Management
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The Smile Effect: Why Great Service is the Ultimate Travel Upgrade13 May 2025HiltonReputation Management
The Smile Effect: Why Great Service is the Ultimate Travel Upgrade
The Best Hotels in Bulgaria for 2024 Announced Based on Guest Reviews
Press Release

The Best Hotels in Bulgaria for 2024 Announced Based on Guest Reviews

According to guest evaluations, the best hotel in Bulgaria for 2024 is the five-star Voya Beach Resort in Sveti Vlas, closely followed by Kashmir Wellness and Spa (Velingrad) and the Grand Hotel Millennium Sofia.

Bulgarian Association of Hotel Executives (BAHE)
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Awards and Accolades
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Hotel Ratings & Classification
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Reputation Management
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Guest Experience
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The Best Hotels in Bulgaria for 2024 Announced Based on Guest Reviews26 February 2025Bulgarian Association of Hotel Executives (BAHE)Reputation Management
The Best Hotels in Bulgaria for 2024 Announced Based on Guest Reviews
Booking.com’s Traveller Review Awards 2025 Recognize a Record 1.71 Million Partners, and Unveil the Year’s Most Welcoming Destinations
Press Release

Booking.com’s Traveller Review Awards 2025 Recognize a Record 1.71 Million Partners, and Unveil the Year’s Most Welcoming Destinations

Booking.com, a global leader in connecting travelers to an unmatched selection of incredible accommodations, activities, and transportation options, including flights, car rentals, and taxis, is proud to announce the recipients of its 13th annual Tr...

Booking.com
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Reputation Management
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Online Travel Agencies (OTA)
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Consumer Trends
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Booking.com’s Traveller Review Awards 2025 Recognize a Record 1.71 Million Partners, and Unveil the Year’s Most Welcoming Destinations 3 February 2025Booking.comReputation Management
Booking.com’s Traveller Review Awards 2025 Recognize a Record 1.71 Million Partners, and Unveil the Year’s Most Welcoming Destinations
Press Release

SODÅ: Maverick Startup Aims to Set New Hospitality Norms

In 2014, Alvaro Moreno was still in the early stages of his hospitality career. His professional journey had taken him to a major hotel in Đà Nẵng where he was helping to build out an operations team and he reached out to his former business school ...

Australian Hospitality Alumni Network Vietnam
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Reputation Management
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Management Companies
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Real Estate & Investment
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Hostels & Economy Lodging
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SODÅ: Maverick Startup Aims to Set New Hospitality Norms 3 July 2024Australian Hospitality Alumni Network VietnamReputation Management
SODÅ: Maverick Startup Aims to Set New Hospitality Norms
Press Release

Should Revenue Management be involved in Reputation Management?

We know that reputation management is important, but how involved should revenue managers be in that process? I brought this topic to the leaders of the HSMAI Revenue Optimization Advisory Board to discuss our role in reputation management. Below ar...

The Hospitality Sales and Marketing Association International (HSMAI)
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Revenue Management
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Reputation Management
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Should Revenue Management be involved in Reputation Management?15 March 2024HSMAIReputation Management
Should Revenue Management be involved in Reputation Management?
Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients
Press Release

Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients

Booking.com, global leader in connecting travelers with the widest choice of incredible places to stay, great things to do, and transport options, such as flights, car rentals and taxis, is announcing the recipients of its 12th annual Traveller Revi...

Booking.com
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Awards and Accolades
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Reputation Management
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Online Travel Agencies (OTA)
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Destination Marketing
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Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients26 January 2024Booking.comReputation Management
Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients
Press Release

Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance an...

J.D. Power
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Industry Rankings
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Reputation Management
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Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds 7 September 2023J.D. PowerReputation Management
Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds