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GuestRevu

RuestRevuThrough automated guest surveys, review collection and consolidated reporting, GuestRevu helps busy hospitality professionals to listen, learn from and earn from their guests. We are focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations.
Opinions

Catching MICE with guest feedback

By Lara Salomon

Does the thought of hundreds of guests descending on your property, filling the rooms, restaurant, halls and lobby sound like a dream, or a nightmare? On the face of it, it can seem like a wonderful opportunity for meeting targets, but small cracks that may appear during the day-to-day running of a property can spread and break under the pressure of MICE.

The anxious traveller — how you can help

By Lara Salomon

I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost on our way to the hotel? Would they cater to vegetarians? Would we arrive and discover a mistake with our booking? Had I packed everything that I would need? By the time my alarm chirped to life, I was exhausted.

5 Reasons why The Shed shouldn't scare you

By Lara Salomon

When freelance writer Oobah Butler decided to make a fake restaurant for the purposes of proving that "TripAdvisor was a false reality", he realised that he had a number of hurdles ahead of him. From overcoming TripAdvisor's fraud checks, to convincing friends to write over 100 realistic-looking reviews and relying on the gullibility of the public, running The Shed became a full-time job, and all for a restaurant that never existed, and never had paying customers to satisfy.

News

How to make the most of Facebook's ad audience targeting [infographic]

If you told a hotel marketer in the seventies that you could show their ad to someone based on their age, marital status, and recent travel activity, they would have raided their company's coffers. If you told them you could ensure that they would only pay if these people actually opened their catalogue, they would have all of their worldly possessions boxed up and ready to be sold.

Appointment
Blog

How to turn negative guest feedback into an opportunity

People who are running a business want other people to talk about it online. They want their business to be mentioned as much as possible to enable potential new customers to find it easily. The same goes for hotel owners, and that is why hotel marketers should always encourage their clients and guests to leave feedback after their experience and to leave a review of the service that they received.

Authors

Francine Heywood

Co-Founder, GuestRevu

Sarah Came

Copywriter and Digital Marketing Specialist, GuestRevu

Lara Salomon

Content Marketing Specialist at GuestRevu

Stuart Dickinson

Freelance journalist, copywriter and media developer

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