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Despite operational pressures intensifying worldwide, guest satisfaction climbs again

Shiji, the global hospitality technology leader, today released its yearly Guest Experience Benchmark Report, revealing that global guest satisfaction continued its upward trajectory, reaching 86.7%, despite record-breaking tourist arrivals and risi...

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Despite operational pressures intensifying worldwide, guest satisfaction climbs again22 January 2026ShijiReputation Management
Despite operational pressures intensifying worldwide, guest satisfaction climbs again
Supplier News

Shiji Japan launches full-scale rollout of Reviewpro Reputation to elevate Guest Experience across hotels and restaurants in Japan

Shiji, the global hospitality technology leader, today announced the full-scale launch of Reviewpro Reputation in Japan. Since establishing its Tokyo office in 2018, Shiji Japan has introduced next-generation hospitality solutions, from Daylight PMS...

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Shiji Japan launches full-scale rollout of Reviewpro Reputation to elevate Guest Experience across hotels and restaurants in Japan16 January 2026ShijiReputation Management
Shiji Japan launches full-scale rollout of Reviewpro Reputation to elevate Guest Experience across hotels and restaurants in Japan
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TrustYou Strengthens APAC Leadership with Two Senior Hires to Accelerate Hospitality AI Adoption

TrustYou, the #1 Hospitality AI platform, today announced the appointment of two senior leaders to its Asia-Pacific team: Jenna Xue as Senior Marketing Director, APAC, and Jasmine Leong as Senior Director of Business Development, APAC. These strateg...

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TrustYou Strengthens APAC Leadership with Two Senior Hires to Accelerate Hospitality AI Adoption13 January 2026TrustYouReputation Management
TrustYou Strengthens APAC Leadership with Two Senior Hires to Accelerate Hospitality AI Adoption
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The power of response: how Milan hotels can prepare for the Winter Olympic Games

As Milan prepares to take center stage for the 2026 Winter Olympic Games, hotels across the city are facing a once-in-a-generation opportunity. With an expected influx of international travelers, athletes, media, and delegates, the spotlight will sh...

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The power of response: how Milan hotels can prepare for the Winter Olympic Games12 January 2026ShijiReputation Management
The power of response: how Milan hotels can prepare for the Winter Olympic Games
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AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling

Recent research from Cornell University has validated a core architectural principle that has shaped Rebyū, the AI-powered hotel review response platform, since its inception. Specifically, it affirms that AI performance in complex language tasks de...

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AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling16 December 2025RebyūReputation Management
AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling
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New Study Reveals What Really Drives Guest Survey Response Rates in Hotels

A new analysis of more than 1,500 post-stay guest surveys has revealed that small, often overlooked design and wording choices can have a measurable impact on hotel survey response rates — challenging some long-held assumptions about survey length a...

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New Study Reveals What Really Drives Guest Survey Response Rates in Hotels16 December 2025GuestRevuReputation Management
New Study Reveals What Really Drives Guest Survey Response Rates in Hotels
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Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge

Shiji, the global leader in hospitality technology, has announced the release of its Q3 2025 Guest Experience Benchmark, revealing continued growth in global guest satisfaction alongside evolving trends in how travelers’ rate and review their stays.

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Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge20 October 2025ShijiReputation Management
Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge
Supplier News

Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation

Shiji, the global leader in hospitality technology, today announced that Visit Estonia has successfully improved national guest satisfaction by leveraging Reviewpro Reputation to unify feedback from more than 170 online review sources.

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Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation21 August 2025ShijiReputation Management
Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation
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Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly

Hotels are generating more guest feedback than ever, with the number of reviews continuing to rise across platforms. Recent data from Customer Alliance shows that review volume in July 2025 was 5.4% higher than in July 2024, reflecting how quickly g...

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Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly20 August 2025Customer AllianceReputation Management
Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly