Reputation Management

Booking.com’s new review scoring explained: What hoteliers need to know in 2026

In December 2024, we explored Booking.com’s announcement of its new review scoring approach. A few months later, the impacts are becoming clearer. Drawing on trend data from both Booking.com and the Guest Review Index™ (GRI), we can now assess how t...

Shiji Group

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Reputation Management

Booking.com’s new review scoring explained: What hoteliers need to know in 2026

AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling

Recent research from Cornell University has validated a core architectural principle that has shaped Rebyū, the AI-powered hotel review response platform, since its inception. Specifically, it affirms that AI performance in complex language tasks de...

Rebyū

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Reputation Management

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Chatbots, Robotics & AI

AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling

New Study Reveals What Really Drives Guest Survey Response Rates in Hotels

A new analysis of more than 1,500 post-stay guest surveys has revealed that small, often overlooked design and wording choices can have a measurable impact on hotel survey response rates — challenging some long-held assumptions about survey length a...

GuestRevu

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Reputation Management

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Digital Marketing

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Guest Experience

New Study Reveals What Really Drives Guest Survey Response Rates in Hotels

Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge

Shiji, the global leader in hospitality technology, has announced the release of its Q3 2025 Guest Experience Benchmark, revealing continued growth in global guest satisfaction alongside evolving trends in how travelers’ rate and review their stays.

Shiji Group

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Travel Technology

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Reputation Management

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Chatbots, Robotics & AI

Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge

Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation

Shiji, the global leader in hospitality technology, today announced that Visit Estonia has successfully improved national guest satisfaction by leveraging Reviewpro Reputation to unify feedback from more than 170 online review sources.

Shiji Group

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Information Technology

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Reputation Management

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Guest Experience

Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation

Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly

Hotels are generating more guest feedback than ever, with the number of reviews continuing to rise across platforms. Recent data from Customer Alliance shows that review volume in July 2025 was 5.4% higher than in July 2024, reflecting how quickly g...

Customer Alliance

Customer Alliance

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Reputation Management

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Chatbots, Robotics & AI

Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly

For-Sight CRM Expands Strategic Partnership with GuestRevu

For-Sight, a leading provider of CRM and marketing solutions for the hospitality industry, is proud to announce the expansion of its partnership with GuestRevu, the multi-award-winning guest feedback and reputation management platform. As part of th...

GuestRevu

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Property Technology

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Reputation Management

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Guest Experience

For-Sight CRM Expands Strategic Partnership with GuestRevu

Decoding Guest Feedback: Insights on AI and Review Trends for Hoteliers

The world of guest reviews is constantly moving. New technologies are changing how guests share feedback. They also change how hotels manage their online reputation. It is a critical part of hotel management. For hoteliers, staying ahead of these tr...

Shiji Group

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Information Technology

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Reputation Management

Decoding Guest Feedback: Insights on AI and Review Trends for Hoteliers

The Commercial Strategy Disconnect: Is Your Digital Strategy Driving Hotel Profit or Just Activity?

In today’s competitive landscape, the goal isn’t just to be busy, it’s to be profitable. As a commercial leader, you’re focused on the big picture: optimizing revenue, driving direct bookings to reduce acquisition costs, and building a brand that co...

Lodging Interactive

Lodging Interactive

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Sales & Marketing

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Reputation Management

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Digital Marketing

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Content Marketing

The Commercial Strategy Disconnect: Is Your Digital Strategy Driving Hotel Profit or Just Activity?

Sojern and HotelKey Launch Market Leading Real-Time Guest Feedback Integration During HITEC 2025

Sojern, the leading digital marketing platform built for hospitality, and HotelKey, a leading next-generation Property Management System (PMS) provider, today announced the launch of a market-leading real-time guest feedback integration. This native...

Sojern

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Information Technology

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Property Technology

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Events & Conferences

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Travel Technology

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Reputation Management

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Guest Experience

Sojern and HotelKey Launch Market Leading Real-Time Guest Feedback Integration During HITEC 2025