Beyond Price: The Future of Hotel Upselling and Cross-Selling
Opinion

Beyond Price: The Future of Hotel Upselling and Cross-Selling

In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views ...

Scott Dahl
Scott Dahl
Visiting Professor - Les Roches Global Hospitality
Hospitality Net
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Revenue Management
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Scott Dahl
by Scott Dahl and Mercedes Blanco
5 November 2025Hospitality NetDigital Marketing
Beyond Price: The Future of Hotel Upselling and Cross-Selling
Video

Beyond Price: The Future of Hotel Upselling and Cross-Selling

In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views ...

Hospitality Net
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Beyond Price: The Future of Hotel Upselling and Cross-Selling 5 November 2025Insiders HntvHospitality Net
Supplier News

Benchmark Global Sales and Lure Agency Partner to Accelerate Direct Group Revenue for Independent Hotels

Benchmark Global Sales, the powerhouse behind group business for Benchmark Resorts & Hotels, has partnered with Lure Agency to level up sales performance across its independent portfolio with one clear goal: drive more direct group revenue.

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Benchmark Global Sales and Lure Agency Partner to Accelerate Direct Group Revenue for Independent Hotels 5 November 2025Lure AgencyDigital Marketing
Benchmark Global Sales and Lure Agency Partner to Accelerate Direct Group Revenue for Independent Hotels
Digital Transformation & Operations: The Imperative of Hospitality Unified Selling
Opinion

Digital Transformation & Operations: The Imperative of Hospitality Unified Selling

When we hear the term Digital Transformation, it can be daunting and confronting. Yet another new term that can make us feel inadequate or that we are in some way falling behind. Digital Transformation is really a term that describes operational tra...

Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
TRAVHOTECH
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Mark Fancourt
by Mark Fancourt
5 November 2025TRAVHOTECHDigital Marketing
Digital Transformation & Operations: The Imperative of Hospitality Unified Selling
A pragmatic, data-driven approach to direct bookings with Triptease
Case Study

A pragmatic, data-driven approach to direct bookings with Triptease

GCP Hospitality is a hotel management company operating a diverse portfolio of independent hotels and hostels across the Asia-Pacific region. With properties ranging from luxury resorts to brand-forward hostels, GCP operates a highly adaptive, analy...

Triptease
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A pragmatic, data-driven approach to direct bookings with Triptease 4 November 2025TripteaseDigital Marketing
A pragmatic, data-driven approach to direct bookings with Triptease
AI will turn upselling from “send offers” into “solve needs”
Opinion

AI will turn upselling from “send offers” into “solve needs”

The next wave of upselling will be smarter, quieter, more contextual, and more effective. Instead of static menus or one-off emails, AI-powered upselling will coordinate offers across channels and moments to meet the guest’s true goal: reducing fric...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Henri Roelings
by Henri Roelings
31 October 2025Hospitality NetDigital Marketing
AI will turn upselling from “send offers” into “solve needs”
How Hotels Can Turn Black Friday Into a Revenue Growth Opportunity
Opinion

How Hotels Can Turn Black Friday Into a Revenue Growth Opportunity

Black Friday is coming, a global sales event that every traveler notices. For many regions, it coincides with the low season, creating both a challenge and an opportunity.

Anna Belash
Anna Belash
Chief Marketing Officer at Exely
Exely
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Anna Belash
by Anna Belash
30 October 2025ExelyDigital Marketing
How Hotels Can Turn Black Friday Into a Revenue Growth Opportunity
Why your upsell strategy is failing: When digital & voice live in different worlds
Opinion

Why your upsell strategy is failing: When digital & voice live in different worlds

Upselling should be a seamless part of the guest journey, elevating the experience for guests, while strengthening the bottom line. Yet many properties invest heavily in offers, scripts, and campaigns — only to see limited return. The root cause is ...

Shira Wilkofsky
Shira Wilkofsky
Marketing Performance Manager at Main Street Hospitality Group
Revinate, Inc.
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Shira Wilkofsky
by Shira Wilkofsky
30 October 2025Revinate, Inc.Digital Marketing
Why your upsell strategy is failing: When digital & voice live in different worlds