Anantara Hotels and Resorts Rolls Out ‘Dollar for Deeds’ CSR Programme Globally
Press Release

Anantara Hotels and Resorts Rolls Out ‘Dollar for Deeds’ CSR Programme Globally

Adding another layer to its sustainability pledge, luxury hospitality brand Anantara Hotels and Resorts is rolling out its signature CSR programme ‘Dollar for Deeds’ at all of its properties worldwide. First introduced almost a decade ago at select ...

Minor Hotels
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Anantara
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Environment & Sustainability
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Anantara Hotels and Resorts Rolls Out ‘Dollar for Deeds’ CSR Programme Globally25 September 2023MinorCRM & Loyalty
Anantara Hotels and Resorts Rolls Out ‘Dollar for Deeds’ CSR Programme Globally
Playing to Win in Customer Service
Opinion

Playing to Win in Customer Service

One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. In close games, when my team is up by one or two goa...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
20 September 2023Shepard Presentations, LLC.CRM & Loyalty
Playing to Win in Customer Service
Hyatt Strengthens Luxury and Lifestyle Growth with Strategic Expansion across the Americas Region
Press Release

Hyatt Strengthens Luxury and Lifestyle Growth with Strategic Expansion across the Americas Region

Hyatt Hotels Corporation (NYSE: H) continues to strategically grow its luxury and lifestyle brand footprint with a strong development pipeline of more than 30 planned hotels and resorts in the Americas region through 2025, including the expansion of...

Hyatt Hotels Corporation
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Park Hyatt
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Andaz
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Grand Hyatt
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Destination Hotels
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Thompson
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Hyatt Centric
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The Unbound Collection by Hyatt
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Caption by Hyatt
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Secrets Impression Resorts & Spas
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Boutique & Lifestyle
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Hotel Openings
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Luxury Travel
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Hyatt Strengthens Luxury and Lifestyle Growth with Strategic Expansion across the Americas Region19 September 2023HyattCRM & Loyalty
Hyatt Strengthens Luxury and Lifestyle Growth with Strategic Expansion across the Americas Region
Meliá Estimates Business Trips Will Equal Historical Results of 2019 in Last Quarter of the Year
Press Release

Meliá Estimates Business Trips Will Equal Historical Results of 2019 in Last Quarter of the Year

Meliá PRO, the professional channel of Meliá Hotels International, addressed to travel agencies, businesses, tour operators, and meeting and event organisers, grew by 67% in 2022 and its good recovery rate is continuing in 2023. In the last quarter ...

Meliá Hotels International
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Business Travel
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Meliá Estimates Business Trips Will Equal Historical Results of 2019 in Last Quarter of the Year18 September 2023MeliaCRM & Loyalty
Meliá Estimates Business Trips Will Equal Historical Results of 2019 in Last Quarter of the Year
Doing More Than Expected (Even When It’s Not in Your Job Description)
Opinion

Doing More Than Expected (Even When It’s Not in Your Job Description)

As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back.

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
13 September 2023Shepard Presentations, LLC.CRM & Loyalty
Doing More Than Expected (Even When It’s Not in Your Job Description)
Personalization vs Privacy - What do Guests Prefer?
Opinion

Personalization vs Privacy - What do Guests Prefer?

Whether it’s booking a trip or just doing some online shopping, in today’s fast-paced world, most of us want to find and get exactly what we are looking for as quickly and painlessly as possible. At the same time, many of us also feel slightly creep...

Melissa Rodrigues
Melissa Rodrigues
Senior Content Manager at GuestCentric
GuestCentric Systems
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Sales & Marketing
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Digital Marketing
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Guest Experience
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Melissa Rodrigues
by Melissa Rodrigues
8 September 2023GuestCentric SystemsCRM & Loyalty
Personalization vs Privacy - What do Guests Prefer?
The Biggest Opportunity in Customer Service
Opinion

The Biggest Opportunity in Customer Service

I was asked the same question three times in the last week: What is the biggest opportunity in customer service? If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is ...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
6 September 2023Shepard Presentations, LLC.CRM & Loyalty
The Biggest Opportunity in Customer Service
Opinion

Guest Loyalty Programs Provide, But They Cost

Over the years, the fees hotel owners pay to franchise companies have typically grown at a pace greater than the rise in hotel rooms revenue. Most franchise-related fees are charged as a percent of rooms revenue, and therefore, by assessing the rela...

Robert Mandelbaum
Robert Mandelbaum
Director of Research Information Services at CBRE Hotels
CBRE Hotels
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CRM & Loyalty
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Finance & Accounting
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Robert Mandelbaum
by Robert Mandelbaum and Christine Bang
5 September 2023CBRE HotelsCRM & Loyalty
CBRE Hotels
Supplier News

VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences

VAI Resort, a $1 billion, 60-acre oasis featuring a 1,100-room luxury hotel scheduled to open in 2024 in Glendale, Arizona, has partnered with Hapi and Salesforce to personalize and differentiate guest service across the entire resort.

HAPI (Data Travel, LLC)
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Information Technology
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Luxury Travel
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VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences 5 September 2023HAPI (Data Travel, LLC)CRM & Loyalty
VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences