Press Release

International Luxury Hotel Association Reaches 1 Million Members Worldwide

The International Luxury Hotel Association (ILHA) has reached a major milestone, officially surpassing 1 million members worldwide, solidifying its position as the world’s leading global community for luxury hospitality and travel professionals.

International Luxury Hotel Association (ILHA)
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Luxury Travel
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International Luxury Hotel Association Reaches 1 Million Members Worldwide 6 February 2026International Luxury Hotel Association (ILHA)CRM & Loyalty
International Luxury Hotel Association Reaches 1 Million Members Worldwide
Opinion

The Difference Between a Proactive and Reactive Customer Service and CX Strategy

The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an o...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Shep Hyken
by Shep Hyken
4 February 2026Shepard Presentations, LLC.CRM & Loyalty
Shepard Presentations, LLC.
What 219 TripAdvisor Reviews Reveal About The Neighborhood Hotel Little Italy - Chicago, IL
Case Study

What 219 TripAdvisor Reviews Reveal About The Neighborhood Hotel Little Italy - Chicago, IL

At Experiential Capital Group (ECG), we recently completed a comprehensive analysis of 219 TripAdvisor reviews for The Neighborhood Hotel, Little Italy to better understand what is driving guest decision-making, satisfaction, and repeatability at th...

The Neighborhood Hotel
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The Neighborhood Hotel
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Travel Technology
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Reputation Management
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Lodging Industry
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What 219 TripAdvisor Reviews Reveal About The Neighborhood Hotel Little Italy - Chicago, IL30 January 2026The Neighborhood HotelCRM & Loyalty
What 219 TripAdvisor Reviews Reveal About The Neighborhood Hotel Little Italy - Chicago, IL
Opinion

The Customer Service Department Isn’t Broken – The System Is

I’ve been monitoring my customer service experiences with the brands I do business with a little more closely than usual. And I’ve made numerous calls to airlines, mobile phone carriers, electronics companies, and more. I’ve found that people are ty...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Shep Hyken
by Shep Hyken
28 January 2026Shepard Presentations, LLC.CRM & Loyalty
Shepard Presentations, LLC.
Global Hotel Alliance Delivers Outstanding 2025 Results, Marking Another Year of Remarkable Growth
Performance

Global Hotel Alliance Delivers Outstanding 2025 Results, Marking Another Year of Remarkable Growth

UAE-headquartered Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, delivered outstanding full-year 2025 financial results, reflecting the continued expansion of its brand network, increased member engagement, an...

Global Hotel Alliance (GHA)
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Lodging Industry
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Markets & Performance
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Global Hotel Alliance Delivers Outstanding 2025 Results, Marking Another Year of Remarkable Growth26 January 2026Global Hotel Alliance (GHA)CRM & Loyalty
Global Hotel Alliance Delivers Outstanding 2025 Results, Marking Another Year of Remarkable Growth