Great Wolf Turns to Hapi to Deliver a Streamlined Salesforce Experience
Case Study

Great Wolf Turns to Hapi to Deliver a Streamlined Salesforce Experience

Hotel marketers looking to implement the holy grail, a 360-degree personalized marketing strategy tailored to each guest, are faced with a substantial set of challenges. At a hotel attached to an indoor water park – with restaurants, arcades and out...

HAPI (Data Travel, LLC)
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Information Technology
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CRM & Loyalty
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Digital Marketing
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Great Wolf Turns to Hapi to Deliver a Streamlined Salesforce Experience28 March 2023HAPI (Data Travel, LLC)CRM & Loyalty
Great Wolf Turns to Hapi to Deliver a Streamlined Salesforce Experience
Five Ways to Execute a Five-Star Customer Experience
Opinion

Five Ways to Execute a Five-Star Customer Experience

In a recent interview with Katie Mares, author of CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Customer, we talked about creating a five-star experience. Mares had some excellent ideas, and here they are, fol...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
22 March 2023Shepard Presentations, LLC.CRM & Loyalty
Five Ways to Execute a Five-Star Customer Experience
Press Release

Radisson Hotel Group gears up to support family adventures with the roll out of Rad Family program

Radisson Hotel Group is proud to announce the roll out of its bespoke Rad Family kids’ program. Following a successful launch in 2019, Radisson Hotel Group’s family offering - Rad Family - continues to attract families with great offerings throughou...

Radisson Hotel Group (RHG)
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CRM & Loyalty
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Market Segments
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Radisson Hotel Group gears up to support family adventures with the roll out of Rad Family program22 March 2023Radisson Hotel GroupCRM & Loyalty
Radisson Hotel Group gears up to support family adventures with the roll out of Rad Family program
Supplier News

Sabre announces agreement with Capillary Technologies to help airlines and hoteliers delight travelers through next-generation customer loyalty programs

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced an agreement with Capillary Technologies, a best-in-class loyalty management and customer data platform provider tha...

Sabre Hospitality Solutions
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Information Technology
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CRM & Loyalty
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Airlines
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Sabre announces agreement with Capillary Technologies to help airlines and hoteliers delight travelers through next-generation customer loyalty programs22 March 2023SabreCRM & Loyalty
Sabre announces agreement with Capillary Technologies to help airlines and hoteliers delight travelers through next-generation customer loyalty programs
Opinion

Hospitality Marketing in the Cookie-Less Future

It’s no secret that the cookie-less world is coming. And while it may still be a few years off, the impact it will have on hospitality marketing is already being felt. The HSMAI Marketing Advisory Board recently met to discuss the looming cookie-les...

Isaac Gerstenzang
Isaac Gerstenzang
Vice President Digital Marketing & CRM, Atlantis Paradise Island, HSMAI Marketing Advisory Board Member
HSMAI
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CRM & Loyalty
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Digital Marketing
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Isaac Gerstenzang
by Isaac Gerstenzang
20 March 2023HSMAICRM & Loyalty
The Hospitality Sales and Marketing Association International (HSMAI)
Are We in 1983 or 2023? Guests are Asking for an Upgrade to Their Points Programs
Opinion

Are We in 1983 or 2023? Guests are Asking for an Upgrade to Their Points Programs

It’s official, this year we wish a Happy 40th Anniversary to points-based loyalty programs! That’s right, they were first rolled out by Marriott in 1983, which I know doesn’t seem like that long ago for many of us, but alas these programs are offici...

Jen Wong
Jen Wong
Founder and CEO
Laasie
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Information Technology
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Jen Wong
by Jen Wong
20 March 2023LaasieCRM & Loyalty
Are We in 1983 or 2023? Guests are Asking for an Upgrade to Their Points Programs
Opinion

Role of apps in data-driven hotel business optimization

Hotel operations involve numerous distinct processes that are not fully transparent without data analysis. Collecting and analyzing data about hotel operations brings much-needed transparency to these processes, which in turn reveals new opportuniti...

Nikolay Beloshitsky
Nikolay Beloshitsky
CEO at Hoteza
Hoteza
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CRM & Loyalty
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Digital Marketing
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Big Data
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Nikolay Beloshitsky
by Nikolay Beloshitsky
17 March 2023HotezaCRM & Loyalty
Hoteza