CRM & Loyalty

7 features you can’t miss in a hotel CRM

7 features you can’t miss in a hotel CRM

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

Daan De Bruijn

Co Founder of Bookboost

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Sales & Marketing

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Information Technology

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Guest Experience

7 features you can’t miss in a hotel CRM

Expedia Group launches One Key in the UK: A flexible Loyalty Programme that rewards every traveller

Expedia Group announces the UK launch of One Key™, the first-of-its-kind loyalty programme that launched in the United States last year. The scheme is now available and free for UK travellers who book eligible flights, holiday homes, hotels, car ren...

Expedia Group, Inc.

Expedia Group, Inc.

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Expedia Group launches One Key in the UK: A flexible Loyalty Programme that rewards every traveller

Travelers Invited to ’Graduate with Honors’ as Graduate by Hilton Joins the Hilton Honors Program

Travelers Invited to ’Graduate with Honors’ as Graduate by Hilton Joins the Hilton Honors Program

As the leaves begin to turn and the excitement of a fresh school year sets in, Hilton ushers in a new season as Graduate Hotels officially joins Hilton’s 24 world-class brands. Whether planning a gameday getaway, a nostalgic return to campus, or a f...

Hilton

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Graduate Hotels

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Brand Marketing

Travelers Invited to ’Graduate with Honors’ as Graduate by Hilton Joins the Hilton Honors Program

The Secret to Outperforming the Competition: It’s Not Just About Customers

The Secret to Outperforming the Competition: It’s Not Just About Customers

In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, Companies that put their customers at the center are the companies that are outperforming their competition.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

The Secret to Outperforming the Competition: It’s Not Just About Customers

Your Data, Your Control: Ensuring Your Data is YOUR Data When It Comes to Hotel Technology

Your Data, Your Control: Ensuring Your Data is YOUR Data When It Comes to Hotel Technology

In the modern, data-centric, tech-reliant hospitality industry, hotels depend heavily on third-party vendors to streamline operations, enhance guest service, and maximize profits and productivity. This dependency, however, introduces a vulnerability...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Sales & Marketing

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Property Technology

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Your Data, Your Control: Ensuring Your Data is YOUR Data When It Comes to Hotel Technology

Should hotels refuse to join a club which would have them?

The current battleground for the big hotel chains is not pipelines, but loyalty members. Marriott may be the leader in terms of portfolio, but the size of its loyalty programme, Marriott Bonvoy, is being challenged by Hilton Honors.

Alex Sogno

CEO, Global Asset Solutions

Global Asset Solutions

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Global Asset Solutions

10 best hotel loyalty programs and how to set up your own

10 best hotel loyalty programs and how to set up your own

Loyal clients are what all hotels strive for. The more loyal the client, the less likely they are to switch to another brand - and hotel loyalty programs are an ideal way to seal the deal.

Albert Arranz

Customer Success Team Lead - Europe at Mews

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10 best hotel loyalty programs and how to set up your own

Data-Driven Personalization: Are Hoteliers Missing the Mark?

Data-Driven Personalization: Are Hoteliers Missing the Mark?

As guest expectations for personalized experiences continue to rise, hotels face escalating pressure to deliver tailored content that resonates on an individual level. Instant gratification is now the norm, with guests anticipating that hotels will ...

Joe Vargas

SVP & General Manager, Infor Hospitality

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Sales & Marketing

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Information Technology

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Lodging Industry

Data-Driven Personalization: Are Hoteliers Missing the Mark?

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

In the competitive landscape of the hospitality industry, earning and rewarding guest loyalty is paramount and properties looking to remain competitive must adopt hospitality solutions that take a comprehensive approach to building and maintaining g...

Terrie O’Hanlon

Terrie O’Hanlon

Chief Marketing Officer (CMO) at Agilysys, Inc.

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Guest Experience

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

Be More Interesting by Showing More Interest

Be More Interesting by Showing More Interest

When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It didn’t take long for me to realize that what made him interesting was that he was truly interested in his guest...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Be More Interesting by Showing More Interest