CRM & Loyalty
New Year’s Resolutions: Stop Doing These in 2026
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
My Top CX Predictions for 2026 and How to Make Them Come True
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
An “Above and Beyond” Strategy Doesn’t Work
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
AI’s Ridiculous Response to a Ridiculous Question
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Chatbots, Robotics & AI
This Is Why Customers Trust You
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
















