Chatbots, Robotics & AI

The future of agentic payments in travel

The world is inching closer to end-to-end artificial intelligence (AI)-powered travel booking in chat, and the payments layer is essential to achieving that goal.

Phocuswire

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Chatbots, Robotics & AI

The future of agentic payments in travel

Expedia Group outlines strategies for OpenAI partnership, highlights B2B strength

During its third-quarter earnings call, Expedia Group detailed priorities for its OpenAI partnership and its plans for artificial intelligence (AI) moving forward.

Phocuswire

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Online Travel Agencies (OTA)

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Chatbots, Robotics & AI

Expedia Group outlines strategies for OpenAI partnership, highlights B2B strength

How should travel companies measure AI success?

Some big companies have recently been crowing about how much of their code is generated by artificial intelligence (AI).

Phocuswire

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Property Technology

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Chatbots, Robotics & AI

How should travel companies measure AI success?

Industry leaders on the future of digital identity and AI agents

The European Commission’s digital wallet initiative will take effect next year, but it’s just the first step. During a session at Phocuswright Europe 2025, industry leaders sat down to discuss the impact of these digital identity wallets and how art...

Phocuswire

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Travel Technology

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Chatbots, Robotics & AI

Industry leaders on the future of digital identity and AI agents

Don’t let hype about AI agents get ahead of reality

Google’s recent unveiling of what it calls a “new class of agentic experiences” feels like a turning point. At its I/O 2025 event in May, for example, the company showed off a digital assistant that didn’t just answer questions; it helped work on a ...

MIT Technology Review

MIT Technology Review

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Chatbots, Robotics & AI

Don’t let hype about AI agents get ahead of reality

How hotels should be thinking about their visibility on AI platforms

Travel companies’ ability to gain visibility in the travel discovery process has become more challenging as users across the globe move from traditional search tools like Google to artificial intelligence (AI)-powered search.

Phocuswire

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Search Marketing

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Chatbots, Robotics & AI

How hotels should be thinking about their visibility on AI platforms

Sophisticated scams are on the rise: How travel brands can secure trust

Travel is something of an easy target for cybersecurity attacks due to the nature of hospitality—and artificial intelligence (AI) may be increasing the risk for travel brands.

Phocuswire

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Travel Technology

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Chatbots, Robotics & AI

Sophisticated scams are on the rise: How travel brands can secure trust

2025 is the year AI agents will transform airline shopping

OpenAI recently announced a new shopping agent called “Operator," one of many artificial intelligence agents that will be released from the big tech companies in the next few months.

Phocuswire

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Property Technology

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Chatbots, Robotics & AI

2025 is the year AI agents will transform airline shopping

From Kitchen To Table: Robotics Is Reshaping Hospitality

From Kitchen To Table: Robotics Is Reshaping Hospitality

Let me paint you a picture of a typical modern restaurant experience. You and your family sidle up to the hostess stand. Instead of greeting you warmly, the greeter holds up an index finger, telling you to wait. They are busy on the phone, coordinat...

Forbes

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Food & Beverage

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Chatbots, Robotics & AI

From Kitchen To Table: Robotics Is Reshaping Hospitality

Generative AI: What’s on the horizon for airlines?

This is a summary of an article recently published by PhocusWire that highlights how airlines are ramping up their exploration of generative artificial intelligence (AI) to enhance both customer-facing services and operational decision-making. Many ...

Phocuswire

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Chatbots, Robotics & AI

Generative AI: What’s on the horizon for airlines?