World Panel
World Panel

Information Technology

Information Technology
In this HN World Panel, produced in partnership with techtalk.travel, Hospitality Net addresses timely and relevant topics within hospitality technology. Panel experts range from Hotel brand IT executives, consultants as well as vendors. The objective is to share thoughts and best-practice at the benefit of the hotel industry as a whole.
HITEC Europe Sessions
Event Coverage
This panel is brought to you by HITEC Europe Sessions

Panel Champs

Max Starkov

Adjunct Professor NYU Tisch Center for Hospitality and Hospitality & Online Travel Tech Consultant

More from Max Starkov

Ian Millar

Professor at Ecole hôtelière de Lausanne

More from Ian Millar

Floor Bleeker

Chief Technology Officer at Accor

More from Floor Bleeker
Recent Viewpoints (14)

SHIFT + DEL! Do we need a massive reset?

From the days of holidex, Fidelio v6 and Micros 2700 we have for the last 30 years been adding technology upon technology in hospitality. In my last classes with my students (online), one reoccurring question was always, "why is there not one solution that can do everything".

Are robots coming to a hotel near you?

A recent University of Houston report on robots in hospitality claims that by 2030 over a quarter of hospitality jobs will be replaced by robots. Will robots ever replace all humans in hospitality? Next-gen technology will undoubtedly replace mundane, repetitive, and dangerous jobs in hospitality performed by housekeepers, porters and baggage handlers, concierges, security guards, line cooks, room service, bartenders, waiters, etc.

Hotel Technology During Crises, Does it innovate?

Last year I participated in the research and illustration of the last 100 years of hotel technology in our series "The History of Hotel & Travel Technology" (read article). In many cases, we've seen hotel distribution and technology change during or after a global crisis.

Will Augmented Reality Enhance The Hotel Stay Of The Future?

While virtual reality can be used to attract travelers to a specific destination, augmented reality has the potential to enhance the experience as it is lived. From the point of view of sales and advertising, AR is a great way to show offers and promotions in real-time: a traveler could point the camera at a restaurant and see the menu-of-the-day come to life, or watch hotel room rates shown over the "real" property.

Thoughts and recommendations for CYBER HITEC!

For obvious reasons, Hospitality Financial and Technology Professionals (HFTP®) announced last week that this year's HITEC will pivot to a virtual edition called "Cyber HITEC." I guess most of you have been participating and attending in a variety of online event formats over the past 3 months.

Artificial Intelligence… Where could and should AI be adopted in our industry?

Artificial intelligence is rapidly moving from the laboratory and into business and consumer applications. The result is a fundamental shift in how software is built, and what it's capable of doing. And while we're still a way off from the artificial general intelligence portrayed in the movies, artificial narrow intelligence is a reality that's already powering some of the most successful technology businesses today, including Amazon, Facebook, Google and Apple.

The Death of Yesterday’s PMS: Embracing the New Normal

The PMS' role as the center of a hotel's technology ecosystem is coming to an end. Crucial guest data sits locked up in today's disconnected data silos, making it very difficult for hotels/brands to optimize and bank in on the 'digital guest journey'.

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