World Panel
World Panel

Information Technology

Information Technology
In this HN World Panel, produced in partnership with techtalk.travel, Hospitality Net addresses timely and relevant topics within hospitality technology. Panel experts range from Hotel brand IT executives, consultants as well as vendors. The objective is to share thoughts and best-practice at the benefit of the hotel industry as a whole.
Panel Champs

Max Starkov

Adjunct Professor NYU Tisch Center for Hospitality and Hospitality & Online Travel Tech Consultant

More from Max Starkov

Ian Millar

Professor at Ecole hôtelière de Lausanne

More from Ian Millar

Floor Bleeker

Chief Technology Officer at Accor

More from Floor Bleeker
Recent Viewpoints (18)

How do we encourage a start-up culture in hospitality?

The KUBE mantra is to incubate and accelerate start-ups in hospitality. We understand that in order to affect substantive change we need to reach a tipping point for the growth of start-ups. In technology, we are witnessing impressive growth in startups, meanwhile, for hospitality, we're not seeing that same growth.

Viewpoint9 experts shared their view

The contactless guest journey is here to stay, or is it?

Created as a consequence of COVID-19, CONTACTLESS TECH is at the heart of the paradigm shift that most industries, especially those in Travel and Hospitality have had to lean on to ensure their survival and avert the spread of the virus.

Viewpoint16 experts shared their view

Where does the PMS sit in the new technology stack?

When it comes to hotel tech, we may all agree that PMSs are at the top of the food chain. It's semantically already in the name itself: a PMS is the SYSTEM used to MANAGE your PROPERTY. This gives the software connotations of centrality in operations.

Viewpoint21 experts shared their view

Solving Labor Shortage Through Technology

With travel demand accelerating rapidly, the hospitality industry is experiencing a new challenge: labor shortages resulting in sharply rising labor cost, which consumes as much as 60%-80% of RevPAR (CBRE).

Viewpoint14 experts shared their view

SHIFT + DEL! Do we need a massive reset?

From the days of holidex, Fidelio v6 and Micros 2700 we have for the last 30 years been adding technology upon technology in hospitality. In my last classes with my students (online), one reoccurring question was always, "why is there not one solution that can do everything".

Viewpoint22 experts shared their view

Are robots coming to a hotel near you?

A recent University of Houston report on robots in hospitality claims that by 2030 over a quarter of hospitality jobs will be replaced by robots. Will robots ever replace all humans in hospitality? Next-gen technology will undoubtedly replace mundane, repetitive, and dangerous jobs in hospitality performed by housekeepers, porters and baggage handlers, concierges, security guards, line cooks, room service, bartenders, waiters, etc.

Viewpoint13 experts shared their view

Hotel Technology During Crises, Does it innovate?

Last year I participated in the research and illustration of the last 100 years of hotel technology in our series "The History of Hotel & Travel Technology" (read article). In many cases, we've seen hotel distribution and technology change during or after a global crisis.

Viewpoint19 experts shared their view

Will Augmented Reality Enhance The Hotel Stay Of The Future?

While virtual reality can be used to attract travelers to a specific destination, augmented reality has the potential to enhance the experience as it is lived. From the point of view of sales and advertising, AR is a great way to show offers and promotions in real-time: a traveler could point the camera at a restaurant and see the menu-of-the-day come to life, or watch hotel room rates shown over the "real" property.

Viewpoint7 experts shared their view

Thoughts and recommendations for CYBER HITEC!

For obvious reasons, Hospitality Financial and Technology Professionals (HFTP®) announced last week that this year's HITEC will pivot to a virtual edition called "Cyber HITEC." I guess most of you have been participating and attending in a variety of online event formats over the past 3 months.

Viewpoint12 experts shared their view

Artificial Intelligence… Where could and should AI be adopted in our industry?

Artificial intelligence is rapidly moving from the laboratory and into business and consumer applications. The result is a fundamental shift in how software is built, and what it's capable of doing. And while we're still a way off from the artificial general intelligence portrayed in the movies, artificial narrow intelligence is a reality that's already powering some of the most successful technology businesses today, including Amazon, Facebook, Google and Apple.

Viewpoint15 experts shared their view

The Death of Yesterday’s PMS: Embracing the New Normal

The PMS' role as the center of a hotel's technology ecosystem is coming to an end. Crucial guest data sits locked up in today's disconnected data silos, making it very difficult for hotels/brands to optimize and bank in on the 'digital guest journey'.

Viewpoint26 experts shared their view
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