Marco Correia

Partner & Co-Founder, T-Hotel Hospitality Knowledge

Marco  Correia

A Strategy-driven Leader with a reliable and consistent track record of success in driving effective IT strategies in the luxury hospitality and travel marketplace at multinational publicly traded companies, I understand the importance of results. Being an astute senior executive of IT with the ability to implement customer relationship management (CRM) systems, deploy cybersecurity services, and train employees to perform at a high level, I revel in the challenges of accomplishing goals where software/hardware problems threaten to impact the organization’s bottom line negatively. I am a passionate contributor with a laser-focus on exceeding organization expectations and enhancing the customer experience. During my career, I have worked to identify future trends, facilitate IT process improvements, and align IT with business objectives in 24 countries. As a leader, I have managed large teams while earning a reputation as a robust and empowering leader.

Insights by Marco Correia (5)

Are robots coming to a hotel near you?

I personally think robots is a far stretch for hotels. I do however think that automation and self service will make its move into Hotels at a faster pace than previously, for 2 reasons: First, it's what guest want.

Hotel Technology During Crises, Does it innovate?

Post-crises, only those hoteliers will succeed who a) understand that we are dealing with exceedingly tech-savvy customers who are even more tech-demanding compared to just a year ago - the pandemic has accelerated digital transformation by as much as 7 years (McKinsey), and b) invest in technology to ensure contactless guest experience and improve operational efficiencies via automation, AI, IoT and robotization to lower labor costs, now consuming as much as 87% of RevPAR (CBRE).

Thoughts and recommendations for CYBER HITEC!

My top 5: 1). Session specific: As these will be online, make the sessions very specific. So not “what will be the future of hotel wireless infrastructure” but “what will WIFI 6 mean for your hotel guests and the three things you need to know”.

Are there any quick-fix IT solutions for hotels in the post-COVID new normal?

I believe there are three immediate action steps hoteliers, especially independents, can implement in a relatively fast and inexpensive fashion: 1. Develop a “Here is how we make your stay with us safer than ever” program with sanitation and safety protocols at the property, including: Infrared fever detection for each guest arrival (devices on Amazon start at $299)Contactless guest servicing technology applications such as mobile-check-in and virtual concierge as well as mobile assistants in the guest rooms, etc.

What is your take on the coronavirus and its impact on our industry?

We have experienced a variety of natural disasters and multiple contagions in the past and each time we rebound to previous levels of social and business behaviors — the question is though — how long will it take for a complete recovery?At the time of writing, it appears as though the rate of growth of this virus has slowed down for the first time in China, where it is believed the virus originated.