Author
Author

Bryan Hammer

Vice President IT at Belmond

Bryan Hammer

Bryan is the Vice President of IT for Belmond responsible for application standards, infrastructure, compliance, security, IT operations, budgeting, and strategy for all hotel, train, cruise, and safari products globally. Nearly 20 years in hospitality technology spanning the Caribbean, Europe, Africa, and the Middle East, with Starwood Hotels and Marriot prior to joining Belmond. When not IT-ing, hobbies include driving a Jeep Wrangler through the mud and ultra trail running through the mountains.

Insights by Bryan Hammer (3)

Should hoteliers develop in-house or outsource IT applications and solutions?

I am a firm believer that hoteliers should stay focused on their core competencies to prosper in today's complex, hyper-dynamic environment. Unfortunately, technology is not and has never been one of hotelier's core competencies.

Artificial Intelligence… Where could and should AI be adopted in our industry?

Even though still in the Buzz word stage, AI will play a massive role in our industry. Most will state that it will be a customer facing technology. From concierge robots who can interact with guests to chatbots and messaging.

The Death of Yesterday’s PMS: Embracing the New Normal

Does anyone remember the NCR 4200. Used as the front desk and night audit posting machine? That dinosaur was replaced by what we thoughtlessly named the “PMS” (which would have been better named 'PMIS” for “information system.
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