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Binu Mathews

CEO at IDS Next

Binu MathewsBinu is a seasoned professional with more than two decades of unequaled proficiency in varied industries including manufacturing, hospitality and information technology. As the CEO, Binu aims to drive IDS Next towards achieving the ultimate goal – to become the global leader and most preferred hospitality technology vendor globally. His personal goal is to be a change agent for organizations that are ready for the next level of growth. Binu firmly believes in the power of collective effort and collaborative leadership. He always empowers his team and prompts his colleagues to bring in new ideas to the workplace. His forte has been with startups and turnarounds in technology companies in the emerging markets. He has also played leadership roles in managing operations in the Middle East and parts of Asia Pacific for one of the world’s largest hospitality technology companies for several years.

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Insights by Binu Mathews (34)

What can the hospitality industry expect from metaverse?

The impact will not be immediate, but within the next 10 to 15 years, the metaverse will have significantly influenced the hospitality industry. At the moment, it may seem like a giant technological leap that only a few top-tier hospitality organisations will be able to leverage.

Can hospitality integration hubs save our industry from legacy tech nightmares?

Despite the pressing need to provide a seamless guest journey, technology integrations facilitating such journeys continue to be a pain point for hospitality organisations. As more specialised software vendors emerged and guest needs diversified, third party integrations grew to be a more significant issue, especially when dealing with legacy systems.

How Artificial Intelligence (AI) Can Solve Major Deficiencies in Hospitality

In today's world, hospitality organisations are flooded with data, overcome by demands for personalisation and strained to be cost-efficient. Tools that could streamline operations while processing data to provide actionable insight might very well be the knight in shining armour for the industry.

The contactless guest journey is here to stay, or is it?

A study by Deloitte Digital found strong interest in contactless operations even before the pandemic, with 60% of guests preferring hotels with contactless check-in and keyless room entry.

Where does the PMS sit in the new technology stack?

The PMS has long since outlived its lifetime on the hotel technology stack. A traditional PMS spans check-in, check-out, room availability, rate management, billing and scheduling, housekeeping, and payment processing functions, unifying these core hotel functions.
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