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Author

Ian Millar

Professor at Ecole hôtelière de Lausanne

Ian Millar Yearbook

Ian Millar’s double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry. In addition to his BA Honours degree in International Hospitality Management from the University of Brighton, UK, he is a certified computer technician (Comptia A+) and holder of the Microsoft office specialist qualification MOUS. He is also a Certified Hospitality Technology Professional – the first European to receive this qualification for hospitality professionals, which is awarded by HFTP (Hospitality Financial and Technical Professionals), a reputed international association which serves over 4,800 members across the world. More...

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Insights by Ian Millar (29)

The Non-Human Touch | YHS 2021

The panel features the following panelists: Carlos Moreira, Monika Nerger, Chi Chan and Kris Singleton. Ian Millar will be the moderator.In today’s world, Big Data reigns supreme. Together with artificial intelligence (AI), it has done much to shape the digital landscape of the present.

Are robots coming to a hotel near you?

I personally think robots is a far stretch for hotels. I do however think that automation and self service will make its move into Hotels at a faster pace than previously, for 2 reasons: First, it's what guest want.

Hotel Technology During Crises, Does it innovate?

Post-crises, only those hoteliers will succeed who a) understand that we are dealing with exceedingly tech-savvy customers who are even more tech-demanding compared to just a year ago - the pandemic has accelerated digital transformation by as much as 7 years (McKinsey), and b) invest in technology to ensure contactless guest experience and improve operational efficiencies via automation, AI, IoT and robotization to lower labor costs, now consuming as much as 87% of RevPAR (CBRE).

Will Augmented Reality Enhance The Hotel Stay Of The Future?

AR is present in different areas of our life today, even on its most trivial aspects: think about the explosion of Pokémon Go, a game with over 60M active users every month. Some hotels have ridden this "gamification" wave, transforming into "Pokétel.

HFTP Europe Hangout: Technology and Tea

Part of HFTP's Cyber HITEC, this tea time meet-up offers a Euro-focused discussion for tech professionals, but offers items of commercial interest to all hospitality professionals from across the globe.
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