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Ian Millar

Professor at Ecole hôtelière de Lausanne

Ian Millar’s double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry. In addition to his BA Honours degree in International Hospitality Management from the University of Brighton, UK, he is a certified computer technician (Comptia A+) and holder of the Microsoft office specialist qualification MOUS. He is also a Certified Hospitality Technology Professional – the first European to receive this qualification for hospitality professionals, which is awarded by HFTP (Hospitality Financial and Technical Professionals), a reputed international association which serves over 4,800 members across the world. More...

Articles by Ian Millar (7)

Who dares wins

This is of course the motto of the renowned Special Air Service (SAS) - yet when it comes to innovation, nothing could be truer, writes Ian Miller of the Ecole hoteliere de Lausanne. Here he argues for the role of a middle man between the industry and tech start-ups, to facilitate ...

Humans need not apply

As consumers, we quite happily encounter non-human providers of information and services in a number of everyday situations - such as when we buy airline tickets online, without any human middleman necessary. So why not in hotels, asks Prof. Ian Millar of the Ecole hoteliere ...

Going mobile!

In the not-too-distant future, more and more services and hotel-guest communication are likely to move out of the realm of face-to-face interaction and onto our mobile devices, writes Prof. Ian Millar, the technology specialist at Switzerland's Ecole hoteliere de Lausanne. Here ...

The Religion of Technology

A recent documentary by the BBC has showed that technology has the same effect on the human brain as religion.The "Euphoria" created by religious activities is replicated to technology.People were placed in a brain scanner and shown various pictures of technology, and when unsurprisingly ...