Author
Author

Michael Heflin

Chief Revenue Officer, StayNTouch

Michael HeflinMichael Heflin serves as StayNTouch’s Chief Revenue Officer, overseeing all revenue functions, strategic partnerships, and and client success.He benefits from over a decade of leadership and industry experience, including serving as the President of Andrew Harper, a high-end travel agency, as the SVP of Hotels for Internova Travel Group, as well as the EVP & COO of Anglepoint, where he was responsible for executing global financial strategies.
Insights by Michael Heflin (5)

The contactless guest journey is here to stay, or is it?

It's a common misconception that delivering a high-tech guest experience must come at the expense of personalized, high-touch service 一 or that all “high-touch” interactions equally benefit the guest experience.

Revenge Travel: How Your Hotel Can Respond & Prepare

After the coronavirus shutdowns, canceled vacation plans and too much time spent at home, people are rearing to start traveling again with their savings and accumulated travel miles. Learn how you can ensure that your property and team are prepared for the new age in travel.

Where does the PMS sit in the new technology stack?

As the founders of “unburdened hospitality”, I don't ever see a one size fits all approach to hospitality, or hospitality-tech, working for a marketplace as diverse as ours. Today, hospitality tech stack options range from hotel-in-a-box solutions that promise a full-suite of functionality in one application all the way to traditional “OS” type solutions which simply orchestrate the functionality of multiple applications cobbled together to operate a property.

Solving Labor Shortage Through Technology

Hospitality will always be a people business. There is no substitute for a kind “welcome” and an understanding smile. The critical role that technology can, and must play going forward, is the role of enabler.

Unburdening Hospitality: How A Guest-Centric PMS Can Help Hotels Win In The Face Of A Labor Crunch

Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience. But great hotel technology should not only be guest-focused, it must also be management-focused, by helping hotels scale their business, and staff focused by facilitating operations, streamlining communications, and promoting employee productivity.
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