Tim Sheard

With over 20 years of experience in various roles supporting technology, Tim is VP, Partnerships at Alliants, a company that works with many of the world’s most respected luxury hotel, travel and retail brands to deliver exceptional customer experiences. Tim is passionate about helping hospitality customers connect with their customers and drive key business benefits through award-winning platform and mobile apps. As a ex-Zendesk leader, Tim has a proven track record of building and managing strategic partnerships, sales and pre-sales, service design and delivery, business development, and customer management. He has extensive technical and business analysis skills, as well as domain expertise in messaging, CX, e-commerce, and BPO outsourcing. Tim has successfully grown service businesses, as well as enabled and facilitated the digital transformation of the customer experience for millions of users around the globe.