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Author

Ted Horner

Information Technology and Services Consultant

Ted Horner

In 1989, Ted Horner established E Horner & Associates Pty Ltd, a consulting practice specializing in technology consulting to the hospitality industry, and he is now widely respected as Australia's leading consultant in this area. In 2002 he was a founding member of HTNG (Hotel Technology Next Generation), a not for profit body which was established in the US to promote open systems integrations between vendors in the industry, and today he is an Executive Advisor to HTNG. In 2014 was elected to the International Board of Directors of Hotel Technology Financial Professionals (HFTP), which runs the largest hotel technology exhibition/conference in the world.

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Insights by Ted Horner (6)

How Artificial Intelligence (AI) Can Solve Major Deficiencies in Hospitality

Chatbots are becoming widespread and are designed to improve customer service. Chatbots are being used to respond to customer complaints online, as well as chat services that deal with simple customer requests.

Are there any quick-fix IT solutions for hotels in the post-COVID new normal?

the first thing i would undertake is a complete forensic audit of all your IT systems to determine the following... 1. cost effectiveness - are their opportunities to renegotiate existing agreements with suppliers or identify new applications that embrace next generation technology that maybe more cost effective (eg if you have not already make the move from premise based to cloud technology with monthly SaaS payments )2.

The Death of Yesterday’s PMS: Embracing the New Normal

The failure of PMS to provide a central depository of guest data has forced hotels to invest in a wide variety of systems all of which means data is in my instances is siloed Hotels need to provide a high level of personalization and to achieve this objective, hotels have to be able to interact with guests from the beginning of their journey to when they depart and even afterward and for that to happen we need to consolidate all this data in a single repositoryPMS has failed to provide this and as such we are now seeing the arrival of several options one of which is the service bus technology first introduced by Citizen M and now this technology is being brought to the market by at last count 3 vendors and maybe more will be on display at Hitec 2019 .

How to deal with consultants effectively: A view from the other side

Ted Horner has almost 30 year’s experience as an IT consultant in the hotel industry. We asked him for advice on how a company can get the most out of working with a consultant. Here are his eminently reasonable guidelines.

2016’s key hotel technology trends: a view from the top

The world is experiencing tremendous growth in new hotels, writes Ted Horner of E. Horner & Associates. This development creates tremendous opportunities for the adoption of exciting new technologies, but as he states, we must get the fundamentals correct from the outset.
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