Author
Author Bio

John Burns

Hospitality Technology Consultant

Identified by Lodging Magazine as one of the ten hospitality experts changing the travel industry, John Burns established Hospitality Technology Consulting (HTC) to assist hotels and other travel companies deal successfully with the increasingly complex world of electronic travel distribution. After stints with Hyatt International Hotels and Ramada, Inc., he joined THISCO (later Pegasus Solutions) as its Vice President-Product Development. Moving to technology-innovator, INTRICO he developed that company’s customer service organization. Mr. Burns founded HTC in 1992, heading this international consulting service specializing in assisting hotel chains and independent hotels in optimizing their central reservations, electronic distribution and revenue management programs.

Articles by John Burns (1)