Andrew Pirret

As the SVP of Product at Alliants, Andrew lead the product strategy and development of the Alliants Experience Platform, an omni-channel messaging and request platform that enables seamless delivery of customer service across 14 different channels and over 100 languages. Andrew works with internal and external stakeholders to define and deliver the use of technology by global operations teams in the hospitality industry, such as Four Seasons, Jumeirah, Mandarin Oriental and many other leading brands.

With over 10 years of on property operational experience and a passion for scaling extraordinary service, Andrew leverages his domain expertise in digital customer experience to create and deliver solutions that match the on property and in person experience that thousands of employees deliver daily. He uses data driven insights to deliver anticipatory and personalised service, and empower staff to connect with customers on the go, using iOS and Android staff apps. Andrew is excited about transforming the hospitality industry with high tech and high touch solutions, delivered by real people in real time.