A hospitality trainer outlines how to teach frontline staff to intentionally project positive energy using proxemics, kinesics, vocalics, and active listening techniques to build guest loyalty.
An industry strategist argues AI will shrink headcount but raise wages for remaining frontline roles by 18–30%, creating a bimodal industry split between tech-led back-of-house and human-led guest experience.
IHG earned top employer status across multiple Middle Eastern markets in the 2026 Great Place to Work rankings, including the #1 Best Workplace in Saudi Arabia, citing talent programs like Masarona by IHG.
A BBC broadcast on falling quit rates prompts a hospitality-focused analysis arguing that low turnover masks rising disengagement, stored flight risk, and a degrading guest product.
A survey of 505 US hospitality workers found 54% of those aged 25-34 prefer better training over a 5% pay raise, with confidence-building cited as the top motivator over promotion or salary.
A data-backed examination of hotel industry workforce culture covering upward mobility, poverty wages, physical injury rates, high turnover, trafficking exposure, and the post-pandemic labor shift.
Hilton and the Hilton Global Foundation are donating 250 million Hilton Honors Points to Big Brothers Big Sisters of America, with 10,000+ mentoring moments planned across six U.S. cities starting in the 2026-2027 school year.
Las Vegas Sands contributed $150,000 to The LGBTQ+ Center of Las Vegas to fund a mobile coffee truck employment program providing job training and housing pathways for 20 housing-insecure youth ages 18-24.
This explainer outlines the principles of MBWA for hotel managers, showing how regular, informal employee interaction builds trust, surfaces operational issues, and reduces turnover.
Hotelschool The Hague becomes the first Dutch hospitality business school to earn a QS 5-Star rating, with an employer reputation score of 85.4/100 in the 2026 QS World University Rankings.
The article argues that AI "vibe coding" tools let hotel training managers build adaptive, personalized training apps for as little as $25/month, addressing a turnover crisis costing operators nearly $6,000 per replaced employee.
Accor and Kylian Mbappé's charity IBKM launch "ibis unlocked" in Brazil, France, Morocco, and Thailand, targeting NEET youth with digital training, NGO support, and hotel immersion experiences across ibis's 2,500+ properties.
EHL student and Young Hospitality Summit president Ilona Guérin argues Gen Z hoteliers are driven and passionate, but warns formalising "generation translator" roles would widen, not bridge, the gap.
Hyatt's RiseHY program has hired 12,000 Opportunity Youth since 2018, surpassing its 10,000 target ahead of schedule, with a new goal of 15,000 hires by end of 2028.
EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.
TIPMO by GratifID appoints Merci-Buku and youtip founder Sarah Taveprungsenukul as MD of North America Sales, with the platform set to launch at HITEC San Antonio June 16-18.
A hospitality operator argues that tolerating disengaged employees is the fastest way to erode standards, warning that indifference spreads and drives away high performers.
Hilton's 2026 Trends Report, drawing on Ipsos and Morning Consult surveys of 2,000+ U.S. workers, finds human-centered leadership, mentorship, and purpose outrank perks and technology as drivers of engagement and retention.
Maria Haggo, brain health strategist and ex-hotelier, argues that staff burnout and dysregulated nervous systems directly undermine guest experience, and that psychological safety is a practical fix.
HSMAI Europe appoints Yana Kyrylyuk as Young Talent Program Manager to coordinate initiatives like the Commercial Career Start Program and Connecting Future Leaders for hospitality professionals under 35.