Penn State research finds hospitality employees who feel overqualified are more likely to view tasks as unfair, increasing turnover intent, but respectful managers reduced these perceptions by 28%.
A national survey of 451 Greek hospitality workers finds formal employment standards often exist on paper but fail in practice, with low pay, unpaid overtime, and weak worker voice widespread across the sector.
A Delphi-inspired study drawing on 40 years of scholarship and 22 senior executive interviews proposes a 30-skill configurational framework for hospitality leadership in an AI-driven environment.
Meyer Jabara Hotels attributes its 24% turnover rate (vs. an industry average of 78-84%) to an intentional leadership culture built on empowerment, shared ownership, and technology-enabled connection.
A practical guide to hotel mentorship covering structured onboarding, digital tools, soft skills coaching, reverse mentoring, and department-by-department checklists for front office, F&B, kitchen, spa, HR, and engineering.
A CDR World Panel opinion piece argues hospitality leaders must deliberately build cultures that elevate human potential as AI absorbs transactional tasks, citing IKEA's reskilling model as a benchmark.
HSMAI Europe's Rising Leaders Council and Connecting Future Leaders program offer hospitality professionals aged 35 and under structured pathways to network, develop, and shape the industry across multiple European markets.
New Regent's University London research finds 80% of hospitality recruiters pass over graduates for lacking work readiness, with soft skills and practical experience cited as the critical gaps.
CHLAHF awarded $160,000+ in scholarships to 97 students across 18 California colleges, with recipients to be honored at a gala on November 5, 2026, at Disney's Grand Californian Hotel Spa.
A joint UN Tourism and ITF report reveals women hold just 6% of pilot roles and 3% of land transport jobs, prompting a three-year action plan to address structural and legal barriers.
Area Sales Manager Aricia Oliveira of Pier House Resort and La Concha Key West argues that LGBTQ+ inclusion and authentic leadership must be year-round practices, not seasonal campaigns.
An executive search professional argues that over-reliance on AI and ATS tools is undermining senior hiring, and calls for more direct human engagement throughout the recruitment process.
Constant schedule adjustments in hotels create compounding hidden costs including management distraction, overtime accumulation, staff disengagement, and declining service consistency.
ETG appoints Samyra Krooswijk as Head of Business Development, Direct Supply Middle East, to grow its directly contracted hotel portfolio across the region and Turkey.
Hilton named 30 global team members as recipients of its 2026 Thrive Sabbatical and Thrive Reset programs, offering up to one month of paid leave and grants of up to $5,000 for personal growth, caregiving, or community impact.
A hospitality trainer outlines how to teach frontline staff to intentionally project positive energy using proxemics, kinesics, vocalics, and active listening techniques to build guest loyalty.
An industry strategist argues AI will shrink headcount but raise wages for remaining frontline roles by 18–30%, creating a bimodal industry split between tech-led back-of-house and human-led guest experience.
IHG earned top employer status across multiple Middle Eastern markets in the 2026 Great Place to Work rankings, including the #1 Best Workplace in Saudi Arabia, citing talent programs like Masarona by IHG.
A BBC broadcast on falling quit rates prompts a hospitality-focused analysis arguing that low turnover masks rising disengagement, stored flight risk, and a degrading guest product.
A survey of 505 US hospitality workers found 54% of those aged 25-34 prefer better training over a 5% pay raise, with confidence-building cited as the top motivator over promotion or salary.