A report-based opinion piece argues that hospitality's standard recruitment and management practices create unnecessary barriers for neurodivergent workers, and calls for practical adjustments without lowering operational standards.
ISHC and HICAP named EVT Hotels & Resorts Financial Operations Controller Lauren Maunder the 2026 Rising Star Award Asia Pacific recipient at the 36th HICAP conference on 22 October.
A structured HR playbook arguing that hotels' best defense against Airbnb is a purpose-built workforce: recruiting for empathy, rigorous onboarding, strong managers, and metrics tied to guest outcomes.
The 2026 WINiT Summit drew 200+ professionals to Fort Worth, TX, highlighting 1,300+ members across five chapters and a new CTM-partnered study on women's safety in business travel.
Hilton tops Fortune and Great Place to Work's U.S. Best Workplaces for Women list for the eighth straight year, citing caregiving, fertility, wellness and coaching programs as key drivers.
Meliá Hotels International won Best Practice in Employment Inclusion at Spain's 9th Diversity and Inclusion Awards for a programme that has brought 100+ formerly unaccompanied migrant youth into its Canary Islands hotel workforce.
HFTP names Robert Firpo-Cappiello as Director of Communications and promotes Christina Van Allen to Managing Editor of Hospitality Upgrade, bolstering its editorial team.
HOSPA and Umbrella Training will share training opportunities, connect professionals with learning pathways, and collaborate at industry events including HOSPACE.
Paathz founder Ayush Soota explains how the AI-powered hospitality hiring platform, which attracted 50,000 professionals in beta, replaces traditional CVs with structured profiles and hospitality-native matching.
TFE Hotels becomes the first hotel group in Australia and New Zealand to have its internal leadership programs accredited for university credit across eight institutions, with 86% of recent graduates promoted.
Drawing on Ibarra's competency trap, this piece argues that being repeatedly picked for the same task locks capable professionals into a cycle that stalls growth, and that both individuals and managers share responsibility for breaking it.
IDeaS won two Silver Brandon Hall Group HCM Excellence Awards for its Learn Lead and Leadership Matters internal programs, both designed to build leadership capability across career stages.
HOSPA's Revenue Management programme is profiled through Joel Graham of Goldsborough Hall, whose training led to expanded responsibilities covering sales, reservations, and revenue.
Opinion piece arguing that employee judgment, not policies alone, drives better service outcomes, using a hotel check-in story to illustrate training and empowerment gaps.
EHL's Dr. Sébastien Fernandez argues leaders cannot directly motivate employees but can create conditions, built on trust and psychological safety, where motivation emerges naturally.
The author argues hotels have reduced staff to system operators, and that AI should be used to strip away rote computer tasks and restore genuine human responsibility and hospitality skills.
Hozpitality Group hosted its first Women Leadership Forum in Los Angeles on October 7, drawing 70+ executives from hospitality, aviation, entertainment, and tourism for panel discussions on leadership and inclusion.
Hotel Manager Marsela Loulai, who rose from waitress to hotel manager, argues the industry must engage colleges to reframe hospitality as a genuine career, not a stopgap job.
A review of 129 studies finds that hotel robot deployments often succeed operationally while quietly undermining staff engagement, with clear communication, role definition, and supportive leadership as key remedies.
Research of 231 US service-sector employees finds social and self-evaluation outcome expectations drive engagement more durably than material benefits, especially during periods of uncertainty.