Emerging Travel Group Strengthens Supply Team in the Middle East
ETG appoints Samyra Krooswijk as Head of Business Development, Direct Supply Middle East, to grow its directly contracted hotel portfolio across the region and Turkey.
News
Big Dreams, Meaningful Impact: Meet Hilton’s 2026 Thrive Winners
Hilton named 30 global team members as recipients of its 2026 Thrive Sabbatical and Thrive Reset programs, offering up to one month of paid leave and grants of up to $5,000 for personal growth, caregiving, or community impact.
Train Your Team To Intentionally Communicate Hospitality Vibes
A hospitality trainer outlines how to teach frontline staff to intentionally project positive energy using proxemics, kinesics, vocalics, and active listening techniques to build guest loyalty.
By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)
The Warmth Behind the Technology — Why AI Will Make Hospitality More Human, Not Less
An industry strategist argues AI will shrink headcount but raise wages for remaining frontline roles by 18–30%, creating a bimodal industry split between tech-led back-of-house and human-led guest experience.
By Dr. Tong Yin, Founder and doctoral researcher, InsightBridge Global LLC
IHG Hotels & Resorts recognised as a top employer across the Middle East
IHG earned top employer status across multiple Middle Eastern markets in the 2026 Great Place to Work rankings, including the #1 Best Workplace in Saudi Arabia, citing talent programs like Masarona by IHG.
The Great Stay
A BBC broadcast on falling quit rates prompts a hospitality-focused analysis arguing that low turnover masks rising disengagement, stored flight risk, and a degrading guest product.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
More Than Half of Young US Hospitality Workers Would Give Up 5% Pay Raise to Feel More Confident
A survey of 505 US hospitality workers found 54% of those aged 25-34 prefer better training over a 5% pay raise, with confidence-building cited as the top motivator over promotion or salary.
The Truth About Hotel Industry Culture
A data-backed examination of hotel industry workforce culture covering upward mobility, poverty wages, physical injury rates, high turnover, trafficking exposure, and the post-pandemic labor shift.
By Nasir Zahir
Hilton Partners with Big Brothers Big Sisters to Open Doors of Opportunity Across America
Hilton and the Hilton Global Foundation are donating 250 million Hilton Honors Points to Big Brothers Big Sisters of America, with 10,000+ mentoring moments planned across six U.S. cities starting in the 2026-2027 school year.
Las Vegas Sands Donates $150,000 to The LGBTQ+ Center of Las Vegas for a Workforce Development Program Supporting Housing-Insecure Youth
Las Vegas Sands contributed $150,000 to The LGBTQ+ Center of Las Vegas to fund a mobile coffee truck employment program providing job training and housing pathways for 20 housing-insecure youth ages 18-24.
Management-by-Walking-Around (MBWA): Engaging Employees through Informal Workplace Interactions
This explainer outlines the principles of MBWA for hotel managers, showing how regular, informal employee interaction builds trust, surfaces operational issues, and reduces turnover.
By Brendan Cronin, Visiting Professor, Les Roches
Hotelschool The Hague earns QS 5-Star rating
Hotelschool The Hague becomes the first Dutch hospitality business school to earn a QS 5-Star rating, with an employer reputation score of 85.4/100 in the 2026 QS World University Rankings.
Your Training Manager Just Became a Developer
The article argues that AI "vibe coding" tools let hotel training managers build adaptive, personalized training apps for as little as $25/month, addressing a turnover crisis costing operators nearly $6,000 per replaced employee.
By Jun Kwon, Teaching Instructor, School of Hospitality Leadership, East Carolina University
Accor and Inspired By KM launch "ibis unlocked" to support young people furthest from employment towards new opportunities
Accor and Kylian Mbappé's charity IBKM launch "ibis unlocked" in Brazil, France, Morocco, and Thailand, targeting NEET youth with digital training, NGO support, and hotel immersion experiences across ibis's 2,500+ properties.
Why a 'Generation Translator' Would Backfire: Ilona Guérin on the Next Generation of Hoteliers
EHL student and Young Hospitality Summit president Ilona Guérin argues Gen Z hoteliers are driven and passionate, but warns formalising "generation translator" roles would widen, not bridge, the gap.
Hyatt Reaches Global RiseHY Goal, Surpassing 10,000 Hires and Progressing Toward 15,000 Hires by the End of 2028
Hyatt's RiseHY program has hired 12,000 Opportunity Youth since 2018, surpassing its 10,000 target ahead of schedule, with a new goal of 15,000 hires by end of 2028.
Using AI to Teach the Most Human Skill: Sowon Kim on Difficult Conversations
EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.
GratifID Welcomes Cashless Tipping Pioneer Sarah Taveprungsenukul as Managing Director, North America Sales
TIPMO by GratifID appoints Merci-Buku and youtip founder Sarah Taveprungsenukul as MD of North America Sales, with the platform set to launch at HITEC San Antonio June 16-18.
When "I Don't Care" Starts Recruiting
A hospitality operator argues that tolerating disengaged employees is the fastest way to erode standards, warning that indifference spreads and drives away high performers.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Hilton Unveils New Workplace Research Showing That Even as AI Is Reshaping Work, the Real Advantage Is Human
Hilton's 2026 Trends Report, drawing on Ipsos and Morning Consult surveys of 2,000+ U.S. workers, finds human-centered leadership, mentorship, and purpose outrank perks and technology as drivers of engagement and retention.