Hotel labor is a BIG deal. You need tools to understand what's happening. The mantra we use - "you can't manage what you can't measure". Learn how to manage productivity & incorporate EFTE's in your reporting. It's a complex endeavor, but it's not complicated.
What does it take to lead the largest hotel group in Mexico, oversee 17,000 employees, and navigate an industry in constant transformation? In this episode of The Turndown, Enrique Calderón Fernández, COO of Posadas, shares his insights on leadership, innovation, and the future of hospitality.
Sojern, the leading marketing platform built for hospitality, is thrilled to announce the latest members of its esteemed 2025 Destinations Advisory Board. This board is composed of influential destination leaders from across North America, and its members convened yesterday to welcome exceptional new members. This year, the Destinations Advisory Board gathered in Kissimmee, Florida, and the event was hosted in partnership with Brett Laiken, CMO at VISIT FLORIDA.
At Hospitality America, people matter. It’s with that shared mindset that Adam Bullard joins the third-party hotel management company as Corporate Director of Human Resources. In the hotel environment, this position is more crucial than ever as operators strive to mitigate challenges such as high employee turnover, customer service demands, and increasingly diverse workforces across multiple locations. In this role, Bullard will navigate these complexities for the growing company that is managing 20 Hilton and Marriott brand hotels.
Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, announces the addition of Matt Guggenheim, Chief Financial Officer, as well as the promotions of Helen Jenkins to Chief Legal Officer and Kevin Sweeney to Chief Product Officer. These additions and leadership changes strengthen the team as Enseo continues to focus on a customer-centric vision, delivering exceptional and impactful solutions to hotels.
In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry.
Sturgeon Bay, Wisconsin – April 23, 2025 - Zucchetti North America is pleased to announce the appointment of Estella Hale as the Vice President of Commercial Strategy for the company’s hospitality division. With more than 20 years in the hospitality industry – the last 10 of which were in strategic leadership roles – and her extensive knowledge of hospitality technology, Estella's leadership will play a pivotal role in further enhancing Zucchetti North America's position as a leading provider of innovative solutions for the hospitality sector.
Today, Accor launches the renewed 14th edition of the Take Off! Student Challenge. In 2025, we are taking a transformative step forward by bringing the competition closer to local markets, ensuring greater inclusivity, accessibility, and real-world impact.
Workplace culture can make or break a company. It’s the talent and individuals that contribute to a business who define its success from the beginning. According to Deloitte, 83% of executives and 84% of employees believe that having engaged and motivated employees is the most important part of a company’s success.
In this expanded role, Caroline will focus on helping venues streamline operations, enhance the booking experience, and drive business growth through iVvy’s venue & event management solutions. Since joining iVvy in August 2023, Caroline has played a pivotal role in helping venues across EMEA improve efficiency, maximise revenue opportunities, and deliver seamless event experiences. Now, she will bring this expertise to North America, ensuring more venues can benefit from iVvy.
The hospitality industry is facing a talent crisis, but what does it take to attract, retain, and inspire the next generation of leaders? In this episode of The Turndown, Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality, shares her thoughts on the evolving role of talent and technology in the industry.
The theme for Future Hospitality Summit Saudi Arabia 2025- taking place from 11-13 May at Mandarin Oriental Al Faisaliah, Riyadh, is ‘Where Vision Shapes Opportunity’. In the lead up to the event next month, we asked several industry partners about the opportunities they see for the hospitaliy industry in the Kingdom of Saudi Arabia in 2025 and beyond.
The hospitality sector came together recently during the Digital Transformation Summit in Orlando, Florida, to explore—you guessed it—digital transformation in the hospitality industry.
Stress can lead to various physiological and mental strains, resulting in decreased work efficiency, increased absenteeism and voluntary turnover – which ultimately impact guest satisfaction and profitability. Thus, it is essential to maintain employees’ well-being and help them manage their stress. Some organizations even have the job position of chief wellness officer to manage staff’s mental health.
Pedagogical Peer Coaching (PPC) is a powerful tool for faculty development that offers educators a confidential and supportive space to refine their teaching practices. Through course observations, collaborative discussions and faculty-led learning communities, PPC is a source of continuous improvement without the pressure of formal evaluation or hierarchy. Thanks to fresh perspectives and targeted feedback, this collaborative peer coaching system should be seen as a major asset for steering effective teaching and learning experiences.
Training and development are an arm of a wider education umbrella and a key tool for gaining hospitality expertise and professional development progress. Training involves a combination of industry content, techniques and methods connected to operations and emphasizes learning for the advancement of the hospitality industry.
There is something dynamic, inspiring, and almost… magical when you are sitting at the Women in Leadership (WIL) Day’s roundtable table; on your left, there is a senior executive of a renowned company, and on your right, another leader of the industry that you always dreamed of pursuing. Suddenly, all eyes and ears are on you as you share your perspectives of the world, and you feel HEARD.
Building on its mission to make travel easier for everyone, Booking.com’s latest research* highlights the challenges neurodivergent travelers face and the opportunity for the industry to work together to create a more seamless and accessible experience.
I once got a call for a taskforce mission at a resort in Mauritius. The kind of call where you just know it’s going to be an adventure. The HR Director said,
In the fullness of one’s self-expression is one’s self-discovery. Until a person ventures into the unlimited domain of the mind, and learns to freely express themselves, such a person can never truly be free to understand themselves. So then, life’s meaning can be summated by an unyielding pursuit of the unknown and the tender connection between mind and marrow.
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