The hospitality industry is at a crossroads. A growing labor shortage, shifting workforce expectations, and changing perceptions of hospitality careers have created challenges in attracting and retaining talent. Many workers face barriers to career advancement, including financial limitations, educational barriers, and limited access to professional development opportunities.
Meyer Jabara Hotels is cloud-connected, AI-accelerated, and future-proofed thanks to the recent recruitment of Chris Clap as Chief Technology Officer – a first-time position for the 48-year-old hotel ownership and management company. As its portfolio of branded and independent hotels continues to grow across the U.S., MJH is aligning its tech strategy and business ambition to build a better foundation for the future.
You can deliver on every KPI, manage budgets with precision, and hit every deadline—yet still fall short as a leader. Why? Because the most valuable work you do often isn't listed in your job description. Real leadership operates in a hidden economy, where trust, presence, and emotional intelligence are the true currencies. This article explores the "shadow job description"—the unspoken, unwritten expectations that quietly define your success.
Successfully leading in today’s hotel industry requires more than a single expertise; it demands a careful blend of deep-seated service passion, operational wisdom, and an innovative spirit that shapes the future of guest experiences. Tradition and innovation constantly intersect. Guest expectations are also rapidly evolving. Hoteliers must navigate this dynamic environment with skill and expertise. Furthermore, they need a deep understanding of service fundamentals. They also require a keen eye for technological advancements.
Hyatt Hotels Corporation (NYSE: H) President and CEO Mark Hoplamazian was recognized with the Cornell Hospitality Icon of the Industry Award at the 16th Annual Cornell Hospitality Icon and Innovator Awards Celebration, honoring Mark's visionary leadership and contributions to both Hyatt and the hospitality industry at large. Throughout his eighteen-year CEO tenure at Hyatt, Mark’s dedication has created a lasting impact on the hospitality industry and people around the world.
Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment given inflationary challenges and labor supply shortages. This article describes some of the challenges surrounding labor management and explores innovative ways to manage these costs effectively.
The Hospitality Sales and Marketing Association International (HSMAI) has released the 7th Edition of Hospitality Digital Marketing Essentials, the Certified Hospitality Digital Marketer (CHDM) certification study guide—the most comprehensive and up-to-date resource for hospitality professionals looking to deepen their digital marketing knowledge or prepare for the globally recognized CHDM certification.
In hospitality, it’s the people who make the experience. From front-of-house to back-of-house, bar teams to boardrooms, it’s the care, passion and hard work of hospitality professionals that shape each guest interaction. Yet too often, those very teams are running on empty.
Leonardo Hotels will be marking Diversity Day on 27 May by demonstrating how diversity is an integral part of everyday working life. This will involve the portrayal of genuine stories and honest points of view and the showcasing of an environment which fosters uniqueness.
The Global Business Travel Association (GBTA), the world’s premier business travel and meetings trade organization, is expanding its engagement with the business travel industry community in the Asia Pacific (APAC) region with the creation of two new GBTA advisory boards in India and China.
How do you create a truly memorable hospitality experience that keeps guests coming back? In this episode of The Turndown, James Kendall LaRue, COO of LOGE, shares his journey from consulting to leading an innovative hospitality brand that prioritizes community and authenticity. With properties designed to get guests out of their rooms and connected with each other and the outdoors, LOGE blends technology and personalized hospitality to create memorable moments across its growing network of experiential stays.
In a landmark achievement that underscores its commitment to its transformative workplace culture, Hilton (NYSE: HLT) has claimed the top position on the Best Workplaces In Vietnam™ 2025 list in the medium-sized company category. This milestone marks the first time the leading hospitality company has reached the top spot in the country, advancing from its No. 2 ranking last year.
Welcome to the 6th edition of Hospitality’s Leading Voices – your gateway to the bold ideas and visionary minds reshaping the future of hospitality!
Francesca joins us as a Senior Consultant in the UK Hospitality Capital Markets team. Formerly with CBRE, she brings valuable experience across Advisory and Capital Markets in both London and Asia. Her strong expertise in financial analysis and real estate advisory is a great addition to the team, following the recent arrivals of Andrew Horder and Anastasia Cooper to support our expanding Hospitality Capital Markets division.
Core Hospitality has established a new professional board of directors as part of its strategy for growth and long-term positioning in the hospitality industry. Five experienced industry leaders will provide strategic guidance and oversight as Core Hospitality continues its expansion in Denmark and Norway.
Club Med, the global leader in premium all-inclusive holiday experiences, has announced a strategic restructuring of its Asia Pacific operations, consolidating three existing Business Units into two integrated entities - East & South Asia and Pacific (ESAP) and China – with effect from May 1, 2025. This business transformation reinforces the brand’s commitment to deepening regional focus, unlocking new growth potential, and enhancing operational agility in high-priority markets.
Tourism is one of Africa's most promising sectors, contributing approximately 8.5% to the continent’s GDP and supporting over 24 million jobs, according to the African Union and the UN Tourism. It is not only a vital engine for economic growth but also a powerful catalyst for youth employment, entrepreneurship, and cultural exchange.
In hospitality, your team is your brand. No matter how stunning the property, how seamless the technology, or how luxurious the amenities, guests will always remember how your people made them feel. And yet, the hospitality industry faces a massive challenge: keeping those incredible people around long enough to make a lasting impact.
As a young adult preparing to enter the evolving world of hospitality, I stand at the edge of a transformative era – one that demands not just operational excellence, but thoughtful action and bold responsibility. As a hospitality student, we’re taught the foundational tools: service, design and operations. But in a world, that’s ever-changing, mastering the known is no longer enough. We must cultivate a mindset that embraces the unknown, acting with agility, curiosity and intention.
Otelier, a hospitality data platform powering the future of hotel operations, today announced the appointment of Rupali Sawhney as Chief Customer Officer. In this newly established executive role, Sawhney will lead Otelier’s customer organization with a focus on building strong, lasting partnerships across the entire customer lifecycle – from onboarding and implementation through training, feature adoption, and ongoing success.