Rotana, one of the leading hotel management companies in the region with over 79 properties across the Middle East, Africa, Eastern Europe, and Türkiye (MENAT), has reinforced its position as the top preferred employer, ranking among the top 5% of companies in the Hotels, Restaurants & Leisure sector in the latest Workday Peakon Employee Voice survey completed by over 433,000 employees.
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant Manager, Alex, rolled up his sleeves and started bussing tables, taking orders, and running drinks. Guests were happy, and the team appreciated Alex’s effort—but when tips were pooled at the end of the shift, a server hesitated: Can Alex really take part of the tips? Isn’t he management?
Chedi Hospitality proudly unveils its refreshed brand identity, marking a pivotal evolution in its legacy of crafting exceptional hospitality experiences while building upon the heritage of GHM. Under the leadership of CEO Stephan Schupbach, the group outlines ambitious plans to invigorate its portfolio. These include strengthening and reinventing its legacy brand, Chedi, expanding into private residences, and developing a new hotel brand: Serai.
Societal changes, COVID-19, talent shortages and digitalization have created a perfect storm for the hospitality industry. The pressing question now is how to exit this storm and reinvent new value propositions for the industry and its stakeholders. Could hospitality be on the verge of developing a higher purpose simply based on its innate DNA?
The hospitality workforce is evolving at an unprecedented pace. AI, automation, rising labor costs, and shifting employee expectations are forcing hotels to rethink how they manage labor. At Unifocus, we’re not just watching these trends—we’re helping hotels adapt with workforce solutions that balance efficiency, cost control, and employee experience.
As higher education institutions strive to meet the demands of a rapidly changing world, their role extends far beyond traditional teaching. Universities and colleges are now pivotal in fostering competencies, preparing students for real-world challenges, raising awareness of global issues, and integrating with industry.
What Is Psychological Safety, Really? Harvard researcher Amy Edmondson defines psychological safety as "a shared belief held by members of a team that the team is safe for interpersonal risk-taking." But what does this mean in practice?
We all know that working in a hotel or spa requires more than just simple guest interactions and meeting basic job requirements, particularly when it comes to luxury and award-winning properties.
Endorsed at the 56th session of the UN Statistical Commission, this landmark decision means that—for the first time—global data on tourism employment will be systematically monitored within the SDG monitoring process. It also increases the number of official tourism SDG indicators from two to three, raising recognition of the sector’s global contribution to economic and social progress.
SiteMinder, an ASX 200 company and the world’s leading hotel distribution and revenue platform, has made two new appointments within its executive leadership team to capitalize on the opportunities opened up by artificial intelligence (AI) and machine learning for the global hotel industry.
In celebration of International Women’s Day this month, we shine a spotlight on female leaders in the hospitality industry in Saudi Arabia. With Vision 2030 as a driving force, the Kingdom has unlocked unprecedented opportunities for women to lead, innovate, and shape the future of tourism and hospitality. Yet, real progress means going beyond symbolic gestures - it's about creating lasting pathways for growth, mentorship, and leadership. We spoke with female hospitality professionals in Saudi Arabia about breaking barriers and driving change in the industry, and their advice for the next generation of female leaders.
Innovative pedagogy provides a framework for thinking and processing information that drives successful, sustainable practice. By 2030, the United Nations requires that all learners acquire the knowledge and skills needed to promote sustainable development. As the world becomes more sustainability-conscious, higher education plays a key role in delivering education for sustainable development. The purpose is to equip students with the skills, competencies and behaviors essential for raising awareness and promoting the development of a more sustainable future.
A new report has been launched by Expert Market analysing the state of the accommodation industry - finding that challenges around staff, from hiring to costs, are at the center of their concerns.
Las Vegas Sands (NYSE: LVS) announced that Robert G. Goldstein, its chairman and chief executive officer and long-time senior executive, will transition to the role of senior advisor on March 1, 2026. Mr. Goldstein has agreed to serve as a senior advisor through March 2028. In that capacity, Mr. Goldstein will assist management with its government relations activities, efforts to pursue new physical development opportunities and the company’s gaming strategies.
The hospitality industry thrives on human interactions and service excellence, making well-being and happiness-centric leadership critical for success.
Hyatt Hotels Corporation (NYSE: H) today announced a series of changes to its Senior Leadership Team, emphasizing the company's evolution towards a more brand-focused and agile enterprise.
I contemplated this discussion around women's gatherings as I started to plan the next TIEWN (Travel Industry Executive Women's Network) conference. As I look back on my experiences, some of the wealthiest memories surround my time with women's groups, including TIEWN, which I founded in 2008 due to another global organization closing its doors. It may be my calling, or it is simply my passion. From the early days of Girl Scout pancake breakfasts to an accelerated year-long certificate program at USC taught by female professors to Women in Travel of Los Angeles, it was a subject I felt compelled to support. On further personal reflection, I discovered that support for women goes way back to the early 1900s when the family on my father’s side continually raised recognition and funds for women’s organizations that existed at that time.
The Board of Directors of Hilton Worldwide Holdings Inc. (NYSE: HLT) today announced that veteran business leader and technology entrepreneur Marissa Mayer has been nominated to stand for election to the board at the company’s Annual Meeting of Shareholders in May. If elected by shareholders, Mayer will succeed long-time Hilton Director Judith McHale who has shared her intention to retire from the board as of this year’s Annual Meeting.
Riyadh, Saudi Arabia – 4 March 2025. The Future Hospitality Summit Saudi Arabia, taking place in Riyadh, 11-13 May, will host the region’s first NextGen Investment Forum to address the challenges – and opportunities – surrounding education, training and talent retention in KSA’s growing hospitality sectors.
Sunnyvale, CA, March 3rd, 2025 – LodgIQ, a leading provider of AI-driven revenue management solutions for the hospitality industry, has announced the appointment of Pascal Schubert as VP Business Development Europe. With extensive experience in hotel technology and business development, Schubert will play a key role in expanding LodgIQ’s presence and driving innovation in revenue optimization strategies for hoteliers worldwide.