The Hospitality Sales and Marketing Association International (HSMAI) announces with great sadness the sudden passing of Jason Smith, Vice President of Marketing Communications. Jason served HSMAI and the hospitality industry with distinction, dedication, and exceptional leadership for more than 24 years.
Tess Mattisson has today informed the Board of Directors that she will be stepping down as President & CEO of Zaplox after more than three years in the role. The Board will now begin the process of appointing a new CEO for the company.
Puzzle Partner, a leading marketing consulting firm specializing in hospitality and travel technology, today announced the promotion of Lauren Ramesbottom to Vice President of Strategic Storytelling and Content.
Most hoteliers think of labor compliance as a necessary evil—a set of rules they must follow to avoid fines and lawsuits. But the reality is this: compliance isn’t just about avoiding penalties—it’s about protecting profitability, improving workforce efficiency, and delivering a better guest experience.
Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist. For independent operators, the best way to stay competitive is to invest in the right technology and ensure teams are trained to use it effectively. By centralizing hotel operations under an all-in-one PMS, hoteliers can simplify workflows, enhance service quality, and make onboarding more intuitive.
Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointments of Jessica Heger Michalak as senior vice president of operations, Stefanie Chenok as senior vice president of human resources and John Toman as vice president of information technology.
Hotel labor is a BIG deal. You need tools to understand what's happening. The mantra we use - "you can't manage what you can't measure". Learn how to manage productivity & incorporate EFTE's in your reporting. It's a complex endeavor, but it's not complicated.
What does it take to lead the largest hotel group in Mexico, oversee 17,000 employees, and navigate an industry in constant transformation? In this episode of The Turndown, Enrique Calderón Fernández, COO of Posadas, shares his insights on leadership, innovation, and the future of hospitality.
Sojern, the leading marketing platform built for hospitality, is thrilled to announce the latest members of its esteemed 2025 Destinations Advisory Board. This board is composed of influential destination leaders from across North America, and its members convened yesterday to welcome exceptional new members. This year, the Destinations Advisory Board gathered in Kissimmee, Florida, and the event was hosted in partnership with Brett Laiken, CMO at VISIT FLORIDA.
At Hospitality America, people matter. It’s with that shared mindset that Adam Bullard joins the third-party hotel management company as Corporate Director of Human Resources. In the hotel environment, this position is more crucial than ever as operators strive to mitigate challenges such as high employee turnover, customer service demands, and increasingly diverse workforces across multiple locations. In this role, Bullard will navigate these complexities for the growing company that is managing 20 Hilton and Marriott brand hotels.
Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, announces the addition of Matt Guggenheim, Chief Financial Officer, as well as the promotions of Helen Jenkins to Chief Legal Officer and Kevin Sweeney to Chief Product Officer. These additions and leadership changes strengthen the team as Enseo continues to focus on a customer-centric vision, delivering exceptional and impactful solutions to hotels.
In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry.
Sturgeon Bay, Wisconsin – April 23, 2025 - Zucchetti North America is pleased to announce the appointment of Estella Hale as the Vice President of Commercial Strategy for the company’s hospitality division. With more than 20 years in the hospitality industry – the last 10 of which were in strategic leadership roles – and her extensive knowledge of hospitality technology, Estella's leadership will play a pivotal role in further enhancing Zucchetti North America's position as a leading provider of innovative solutions for the hospitality sector.
Today, Accor launches the renewed 14th edition of the Take Off! Student Challenge. In 2025, we are taking a transformative step forward by bringing the competition closer to local markets, ensuring greater inclusivity, accessibility, and real-world impact.
Workplace culture can make or break a company. It’s the talent and individuals that contribute to a business who define its success from the beginning. According to Deloitte, 83% of executives and 84% of employees believe that having engaged and motivated employees is the most important part of a company’s success.
In this expanded role, Caroline will focus on helping venues streamline operations, enhance the booking experience, and drive business growth through iVvy’s venue & event management solutions. Since joining iVvy in August 2023, Caroline has played a pivotal role in helping venues across EMEA improve efficiency, maximise revenue opportunities, and deliver seamless event experiences. Now, she will bring this expertise to North America, ensuring more venues can benefit from iVvy.
The hospitality industry is facing a talent crisis, but what does it take to attract, retain, and inspire the next generation of leaders? In this episode of The Turndown, Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality, shares her thoughts on the evolving role of talent and technology in the industry.
The theme for Future Hospitality Summit Saudi Arabia 2025- taking place from 11-13 May at Mandarin Oriental Al Faisaliah, Riyadh, is ‘Where Vision Shapes Opportunity’. In the lead up to the event next month, we asked several industry partners about the opportunities they see for the hospitaliy industry in the Kingdom of Saudi Arabia in 2025 and beyond.
The hospitality sector came together recently during the Digital Transformation Summit in Orlando, Florida, to explore—you guessed it—digital transformation in the hospitality industry.
Stress can lead to various physiological and mental strains, resulting in decreased work efficiency, increased absenteeism and voluntary turnover – which ultimately impact guest satisfaction and profitability. Thus, it is essential to maintain employees’ well-being and help them manage their stress. Some organizations even have the job position of chief wellness officer to manage staff’s mental health.