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Opinion Article

Powerful Partnerships: Communication, Community, and Resources

What is a partnership? As an observation, a marriage could be considered a partnership; however, it is more than an action entity, but rather a noun. A partnership is a way of thinking, a collaboration, or maybe a joint ownership agreement, or a cooperative that is in place that brings together people, organizations, and or communities to leverage each other’s strengths.

Robert O’Halloran
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
Press Release

Empower your team to deliver exceptional guest experiences!

Property leaders! Don’t miss the chance for your team to learn from Gil Mulders, Founder of The Talent Network and expert in customer-centric leadership, and with hands-on experience in renowned hotel brands such as Hilton and Crowne Plaza. An excellent coach, he previously served as Head of Learning, Europe, at IHG Hotels & Resorts. He will provide your team with the tools they need to deliver exceptional service.

HSMAI (Europe)
Press Release

Hilton Cares Scholarship Program Unlocks Doors of Opportunity, Empowering Lifelong Learning and Career Growth

As the world’s best hospitality workplace, Hilton is constantly searching for new ways to support the growth and advancement of its team members around the world. Hilton Cares, launched in partnership with the Hilton Global Foundation and Scholarship America, is a scholarship program for the 2025-2026 academic year designed to create opportunities for growth and advancement for current and aspiring students. Hilton is proud to award scholarships to 63 community members and 27 Hilton team members. The program was launched to recognize Hilton’s achievement as the No. 1 world’s best workplace in the world in 2023.

Hilton
Opinion Article

The talent problem within luxury hospitality

The widening skills gap in the luxury hospitality industry is jeopardising the industry’s capacity for sustained excellence, even though the demand for high-end experiences has remained strong. This means that the industry is standing on the edge of a pivotal moment.

Franck Arnold
By Franck Arnold, Managing Director & Regional Vice-President, The Savoy, London, Accor
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 
Mews
Opinion Article

Lectures Are Out. Executive Learning Is In. Why Hospitality Needs a New Training Model

The days of long lectures and passive note-taking are numbered. At least, they should be. Hospitality professionals are expected to think strategically, lead diverse teams, and make quick decisions under pressure. Yet many graduates leave university with little more than theoretical knowledge, unprepared for the realities of hotel operations. If we want stronger managers, the way we teach has to change.

Sofia Furtado
By Sofia Furtado, Junior Vice President, SHG Universities, Swiss Hospitality Group Universities
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Hospitality Net
Opinion Article

Turning Internships into Leadership Labs: How Structured Placements Build Hospitality Leaders

Internships are often treated as a box to tick in hospitality education: complete a few months of work, collect a reference, and move on. But with talent shortages and rising guest expectations, the industry can no longer afford to treat internships as a formality. When done right, internships can be powerful leadership labs - shaping confident, decision-ready professionals before they even graduate.

Sofia Furtado
By Sofia Furtado, Junior Vice President, SHG Universities, Swiss Hospitality Group Universities
Opinion Article

Deanonymize Your Guests to Improve Guest Hospitality Experiences

As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.” My regular readers may recall that this is a topic previously addressed here in my monthly column. In short, “guest service excellence” is more demonstrative, requiring the use of hospitality communications essentials like those espoused by hotel ratings services such as Forbes and AAA. “Hospitality,” on the other hand, is more of a philosophy for our work-life culture, or as true hospitality superstars know, it’s really a philosophy for living daily.

Doug Kennedy
By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)
Opinion Article

Mistakes Hotel Companies Make When Actively Hiring

Hotel companies are always looking to fill open roles. According to a survey conducted by the American Hotel & Lodging Association (AHLA) and AHLA Gold Partner Hireology, hotels have, on average, six to seven open positions per property. As a result, hotel companies and hiring managers often undercut the expectations for these roles in an effort to quickly fill the position and alleviate a staffing shortage.

Heather Berti
By Heather Berti, Senior Vice President of People Services, Arlo Hotels
Press Release

MEININGER: Accommodation Partner of ESN

European hotel group MEININGER Hotels and the Erasmus Student Network (ESN) have entered into a strategic partnership to jointly promote international student mobility. ESNcard holders now receive exclusive discounts when booking through the official MEININGER website, giving them access to affordable short-term accommodation across all group properties. MEININGER currently operates 36 hotels in 26 European cities, with additional openings in the pipeline.

MEININGER
Podcast

Building better business relationships: From contracts to culture

In this week’s episode of Hotel Moment, Mandi Graziano, Vice President of Global Accounts for the Hotel Performance Network and a podcaster herself, joins Revinate CMO Karen Stephens to recommend that every hotelier give themselves an audit by taking a look at how they conduct themselves in any business relationship. From contract negotiation to how you show up for your guests, Mandi says it all depends on your Business Bedside Manner™.

Karen Stephens
Karen Stephens, Chief Marketing Officer, Revinate, Inc.