As Hospitality America accelerates its growth and prepares for the opening of multiple new hotel developments, the appointment of Paul Isaacson as Chief Financial Officer marks a critical strategic investment in the company’s future. His arrival comes at a pivotal time, as the organization sharpens its focus on scalable financial systems, enhanced forecasting, and investment discipline to support expansion.
Core Hospitality has restructured and rebranded 14 of its hotels, resulting in new executive roles for key leaders Birgitte Nørgaard and Jytte Vestergaard. Formerly jointly responsible for operations, they now take on specialized director roles to drive growth and operational excellence across 20 Nordic hotels.
Time off from school, warmer weather and a flurry of travel discounts drive millions of Americans to book vacations during spring break. And this year, changing vacation habits could see even more people booking getaways during this ideal travel time. Experts predict springtime travel is growing more popular as Americans begin to favor vacations in the months outside the busy summer season while also trying to prolong their trips.
With 1 million new tourism jobs predicted by 2030, the Kingdom’s hospitality sector is facing some critical challenges. First, notable skill gaps are evident in specialised areas like hospitality management, digital competencies, and vocational training in tourism. Second, only 8.1% employed in the Saudi tourism industry are women, and third, Saudi Arabia's youth unemployment rate remains around 16%, with limited vocational pathways in hospitality for young Saudis.
This year’s EHL's Women in Leadership (WIL) Day brought together students and industry professionals to discuss inclusion in the workplace. Gen Z participants shared their perspectives on what diversity, equity and inclusion (DEI) means to them. They emphasized the importance of authentic leadership that prioritizes a sense of belonging and access to a diversity of voices across the organizational structure. Their key message was clear: the nature of the workplace is changing as a result of Gen Z’s professional attitudes and their ally, Tech, is helping them push boundaries even further.
Peek behind the scenes at any hotel and you’ll find teams running at full speed. Front desk staff are greeting guests while monitoring emails, housekeepers are juggling increased room counts, and managers are drowning in administrative tasks while providing guest service support as needed.
It is with great sadness that we confirm the unexpected death of Martijn van der Woude, VP Global Business Development and Marketing of PPDS, who passed away due to a cardiac arrest on Monday 21 April 2025.
ProVision Partners (“ProVision”), a leading global strategic growth marketing, technology, and commercial services advisory firm to the travel and hospitality industry, today announces the appointment of Daniel Johnson as Strategic Advisor for the Europe, Middle East, and Africa (EMEA) region. A veteran of the travel technology sector, Johnson brings over two decades of experience in cybersecurity, data protection and strategic consulting to his new role at ProVision Partners.
The Hospitality Sales and Marketing Association International (HSMAI) announces with great sadness the sudden passing of Jason Smith, Vice President of Marketing Communications. Jason served HSMAI and the hospitality industry with distinction, dedication, and exceptional leadership for more than 24 years.
Tess Mattisson has today informed the Board of Directors that she will be stepping down as President & CEO of Zaplox after more than three years in the role. The Board will now begin the process of appointing a new CEO for the company.
Puzzle Partner, a leading marketing consulting firm specializing in hospitality and travel technology, today announced the promotion of Lauren Ramesbottom to Vice President of Strategic Storytelling and Content.
Most hoteliers think of labor compliance as a necessary evil—a set of rules they must follow to avoid fines and lawsuits. But the reality is this: compliance isn’t just about avoiding penalties—it’s about protecting profitability, improving workforce efficiency, and delivering a better guest experience.
Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist. For independent operators, the best way to stay competitive is to invest in the right technology and ensure teams are trained to use it effectively. By centralizing hotel operations under an all-in-one PMS, hoteliers can simplify workflows, enhance service quality, and make onboarding more intuitive.
Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointments of Jessica Heger Michalak as senior vice president of operations, Stefanie Chenok as senior vice president of human resources and John Toman as vice president of information technology.
Hotel labor is a BIG deal. You need tools to understand what's happening. The mantra we use - "you can't manage what you can't measure". Learn how to manage productivity & incorporate EFTE's in your reporting. It's a complex endeavor, but it's not complicated.
What does it take to lead the largest hotel group in Mexico, oversee 17,000 employees, and navigate an industry in constant transformation? In this episode of The Turndown, Enrique Calderón Fernández, COO of Posadas, shares his insights on leadership, innovation, and the future of hospitality.
Sojern, the leading marketing platform built for hospitality, is thrilled to announce the latest members of its esteemed 2025 Destinations Advisory Board. This board is composed of influential destination leaders from across North America, and its members convened yesterday to welcome exceptional new members. This year, the Destinations Advisory Board gathered in Kissimmee, Florida, and the event was hosted in partnership with Brett Laiken, CMO at VISIT FLORIDA.
At Hospitality America, people matter. It’s with that shared mindset that Adam Bullard joins the third-party hotel management company as Corporate Director of Human Resources. In the hotel environment, this position is more crucial than ever as operators strive to mitigate challenges such as high employee turnover, customer service demands, and increasingly diverse workforces across multiple locations. In this role, Bullard will navigate these complexities for the growing company that is managing 20 Hilton and Marriott brand hotels.
Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, announces the addition of Matt Guggenheim, Chief Financial Officer, as well as the promotions of Helen Jenkins to Chief Legal Officer and Kevin Sweeney to Chief Product Officer. These additions and leadership changes strengthen the team as Enseo continues to focus on a customer-centric vision, delivering exceptional and impactful solutions to hotels.
In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry.